1

Client Intake Coordinator Jobs in Indiana (NOW HIRING)

While grounded in service coordination (intake, scheduling, dispatch), this role focuses on identifying risk early, reducing friction, and improving the day-to-day client experience. Embedded within ...

Admissions RN

Terre Haute, IN · On-site

$69K - $94K/yr

... client for hospice services * Conduct initial meeting with the patient and family over hospice ... Maintain regular communication with the intake coordinator, patient care managers, RN case manager ...

Admissions RN

Fort Wayne, IN

$71K - $97K/yr

... client for hospice services * Conduct initial meeting with the patient and family over hospice ... Maintain regular communication with the Intake Coordinator, Patient Care Managers, RN Case Manager ...

Admissions RN

Muncie, IN

$67K - $91K/yr

... client for hospice services * Conduct initial meeting with the patient and family over hospice ... Maintain regular communication with the Intake Coordinator, Patient Care Managers, RN Case Manager ...

Admissions RN

Fort Wayne, IN · On-site

$66K - $90K/yr

... client for hospice services * Conduct initial meeting with the patient and family over hospice ... Maintain regular communication with the Intake Coordinator, Patient Care Managers, RN Case Manager ...

Admissions RN

Bloomington, IN

$67K - $91K/yr

... client for hospice services * Conduct initial meeting with the patient and family over hospice ... Maintain regular communication with the Intake Coordinator, Patient Care Managers, RN Case Manager ...

Admissions RN

Terre Haute, IN

$69K - $94K/yr

... client for hospice services * Conduct initial meeting with the patient and family over hospice ... Maintain regular communication with the Intake Coordinator, Patient Care Managers, RN Case Manager ...

Clinician III

Gary, IN

$59K - $80K/yr

Completes initial client intake that includes history and presenting problems. * Provide direct ... Coordinates with ClinicianI, Care Coordinators, and Residential Technicians for treatment planning.

Investigation Coordinator

Carmel, IN

$19.25 - $26/hr

... client programs to retrieve necessary documentation for cancellation process. * Reviewing intake ... to Coordinator processes for collaboration needs. * Contacting dealers/providers for current ...

Investigation Coordinator

Carmel, IN

$19.25 - $26/hr

... client programs to retrieve necessary documentation for cancellation process. * Reviewing intake ... to Coordinator processes for collaboration needs. * Contacting dealers/providers for current ...

Clinician III

Gary, IN

$54K - $71K/yr

Completes initial client intake that includes history and presenting problems. Provide direct ... per program requirements Coordinates with Clinician I, Care Coordinators, and Residential ...

Schedules and completes client intake sessions within 48 hours of referral. * Provides back-up for ... Locating, coordinating and accessing appropriate services and entitlements for client. * Criteria ...

next page

Showing results 1-20

Client Intake Coordinator information

What does a Client Intake Coordinator do?

A Client Intake Coordinator is responsible for managing the initial contact between clients and an organization, such as a healthcare facility, law firm, or social services agency. They gather essential information from new clients, assess their needs, and ensure that all necessary documentation is completed. Their role is crucial in setting the tone for a positive client experience and ensuring that clients are directed to the appropriate services or professionals. They often work closely with other staff members to coordinate appointments and follow-ups, helping streamline the intake process and maintain accurate records.

What are the key skills and qualifications needed to thrive as a Client Intake Coordinator, and why are they important?

To thrive as a Client Intake Coordinator, you need strong organizational skills, attention to detail, and experience with administrative processes, often supported by a background in customer service or healthcare administration. Familiarity with client management systems, electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help you build rapport with clients and coordinate efficiently with team members. These skills ensure accurate data collection, positive client experiences, and smooth onboarding processes essential for organizational success.

How does a Client Intake Coordinator typically collaborate with other departments during the onboarding process?

A Client Intake Coordinator works closely with multiple departments, such as sales, legal, and operations, to ensure a smooth onboarding experience for new clients. This involves gathering essential information, clarifying client needs, and communicating requirements to relevant teams. Coordinators often act as a bridge, relaying updates and resolving any issues that arise during intake. Effective collaboration helps to prevent miscommunication, streamline workflows, and ensure that clients receive consistent, high-quality service from the start.
What cities in Indiana are hiring for Client Intake Coordinator jobs? Cities in Indiana with the most Client Intake Coordinator job openings:
Infographic showing various Client Intake Coordinator job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 35% Full Time, 40% Part Time, 2% Temporary, and 22% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution.
Client Experience Advocate

Client Experience Advocate

MapleTronics Inc

Goshen, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Position Summary: The Client Experience Advocate protects and elevates the client experience within MapleTronics Managed Services. This role serves as the client's voice inside Service Delivery-driving clear communication, maintaining momentum, and ensuring clients feel informed and confident throughout service interactions. While grounded in service coordination (intake, scheduling, dispatch), this role focuses on identifying risk early, reducing friction, and improving the day-to-day client experience.
Embedded within the Helpdesk Team, this role works closely with engineers and service leaders to coordinate effectively and strengthen trust across client touchpoints. The Client Experience Advocate focuses on the active service queue and influences improvements through insight and advocacy.
Skill Requirements: The Client Experience Advocate requires the following skills:
Client Communication & Experience Management
  • Strong verbal and written communication skills
  • Conflict resolution and expectation management
  • Professional presence with a focus on empathy, transparency, and trust-building
  • Ability to drive conversations toward clarity, alignment, and next steps

Service Coordination & Organizational Execution
  • Resource scheduling and dispatch coordination
  • Time management and prioritization in a fast-paced environment
  • Attention to detail in documentation, categorization, and workflow execution
  • Ability to manage multiple tasks while maintaining service quality

Risk Management & Problem Resolution
  • Ability to identify service delivery risks (SLA breaches, aging tickets, repeat incidents)
  • Critical thinking and situational awareness
  • Proactive issue identification and mitigation
  • Ability to navigate ambiguity and make sound decisions under pressure

Data Awareness & Customer Insight Utilization
  • Ability to gather and interpret client feedback (CSAT, NPS, CES)
  • Analytical thinking to identify trends, gaps, and improvement opportunities
  • Experience capturing actionable insights and communicating them to leadership

Collaboration & Continuous Improvement
  • Ability to influence without direct authority
  • Strong coordination skills with technical and leadership teams
  • Process awareness and ability to identify workflow inefficiencies
  • Adaptability and openness to change in evolving service environments

Essential Duties and Responsibilities: The Client Experience Advocate is responsible for:
Client Experience
  • Drive clear, proactive communication (status, impact, next steps).
  • Translate technical work into client-relevant language.
  • Advocate internally to resolve delays, friction, and risk.
  • Ensure interactions close with clarity and client confidence.

Ticket Flow & Risk
  • Monitor tickets for risk (SLA, aging, repeat issues, client signals).
  • Identify and stabilize at-risk tickets early.
  • Escalate and coordinate resolution with urgency.
  • Maintain visibility of queue health.

Scheduling & Intake
  • Schedule and dispatch resources based on priority and skill.
  • Adjust schedules as priorities shift.
  • Ensure requests are documented, categorized, and routed correctly.
  • Validate urgency and impact during intake.

Client Feedback & Insights
  • Conduct targeted CSAT callbacks.
  • Support NPS, CES, and VoC efforts.
  • Capture and surface feedback to leadership.
  • Identify patterns and surface actionable insights.
  • Influence prioritization based on client impact.

Collaboration & Improvement
  • Act as a connector between clients, engineers, and leadership.
  • Surface recurring friction and experience gaps.
  • Contribute to improvements in communication and workflows.

This is not a comprehensive list of the responsibilities and duties associated with the position. Additional tasks may be assigned to the Teammate from time to time and the scope of this position may change as necessitated by business demands.
Measures of success
We feel it is important to know what it means to be successful in this position. This is what success looks like for someone in this job:
  • Clients receive clear, proactive, confidence-building communication.
  • At-risk tickets are identified and stabilized early.
  • Service queue maintains strong visibility and momentum.
  • Feedback produces insights that improve daily service decisions.
  • Teams demonstrate increased awareness of client experience.