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Client Intake Coordinator Jobs in Delaware (NOW HIRING)

Collectorsuniverse

Client Logistics Manager

New Castle, DE · On-site

$125K - $147K/yr

Own the day-to-day coordination of client intake and outbound logistics with focus on VIP and high-end clientele, ensuring items move through receiving, cataloging, and shipping on time and without ...

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Client Intake Coordinator information

What does a client intake coordinator do?

A Client Intake Coordinator is responsible for managing the initial contact between clients and an organization, such as a healthcare facility, law firm, or social services agency. They gather essential information from new clients, assess their needs, and ensure that all necessary documentation is completed. Their role is crucial in setting the tone for a positive client experience and ensuring that clients are directed to the appropriate services or professionals. They often work closely with other staff members to coordinate appointments and follow-ups, helping streamline the intake process and maintain accurate records.

What skills and qualifications are needed to thrive as a client intake coordinator?

To thrive as a Client Intake Coordinator, you need strong organizational skills, attention to detail, and experience with administrative processes, often supported by a background in customer service or healthcare administration. Familiarity with client management systems, electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help you build rapport with clients and coordinate efficiently with team members. These skills ensure accurate data collection, positive client experiences, and smooth onboarding processes essential for organizational success.

Is a client intake coordinator job stressful?

A client intake coordinator job can be stressful due to managing multiple client interactions, meeting deadlines, and ensuring accurate documentation. The role often requires strong organizational skills and the ability to handle high-pressure situations, but stress levels vary depending on the work environment and workload.

How does a client intake coordinator typically collaborate with other departments during the onboarding process?

A Client Intake Coordinator works closely with multiple departments, such as sales, legal, and operations, to ensure a smooth onboarding experience for new clients. This involves gathering essential information, clarifying client needs, and communicating requirements to relevant teams. Coordinators often act as a bridge, relaying updates and resolving any issues that arise during intake. Effective collaboration helps to prevent miscommunication, streamline workflows, and ensure that clients receive consistent, high-quality service from the start.
What cities in Delaware are hiring for Client Intake Coordinator jobs? Cities in Delaware with the most Client Intake Coordinator job openings:
Client Intake Coordinator jobs near you
Infographic showing various Client Intake Coordinator job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Home Care Manager/Care Coordinator

PLEASANT VINE HOME CARE DELAWARE

Wilmington, DE • On-site

$42K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Job description:

Overview
Pleasant Vine Home Care Delaware is seeking a dedicated, committed, and organized Home Care Manager/Care Coordinator to oversee the daily operations of our home care agency. The Care Manager/Coordinator plays a vital role in ensuring the quality and continuity of care by overseeing client intake, coordinating schedules and staffing, and managing daily home care operations. This multifaceted position requires excellent organizational, communication, and problem-solving skills to ensure that all client needs are met in a timely and efficient manner.

Key Responsibilities

Client Intake & Coordination

  • Answer phone calls and respond to client inquiries in a timely, professional manner.
  • Perform initial intake of new clients, including assessments and service needs.
  • Maintain accurate and up-to-date client records in the agency management system.
  • Coordinate the start-of-care process with clinical and administrative teams.
  • Verify client insurance coverage and/or payer source eligibility.

Scheduling & Staffing

  • Schedule caregivers based on client needs and staff availability.
  • Maintain accurate schedules and proactively update changes.
  • Ensure proper coverage for all shifts, including emergencies and call-outs.
  • Match caregivers with clients based on skills, experience, and compatibility.
  • Communicate assignments clearly to staff and confirm schedules.
  • Monitor daily clock-in/out compliance and resolve discrepancies.

Staff Management & Supervision

  • Assist with onboarding, orientation, and training of new field staff.
  • Maintain accurate employee files and credentials (licenses, TB, CPR, etc.).
  • Track caregiver compliance with state and agency requirements.
  • Communicate performance issues to management and assist in resolution.
  • Support team development and foster a positive work environment.

Operational & Administrative Tasks

  • Use home care software to manage scheduling and documentation.
  • Prepare reports on staffing, client care, and visit logs as needed.
  • Ensure compliance with HIPAA and other regulatory standards.
  • Participate in audits and ensure records are accurate and compliant.
  • Support payroll and billing by confirming time logs and visit completion.

Customer Service & Communication

  • Build and maintain positive relationships with clients, families, and referral sources.
  • Address client complaints and concerns professionally and promptly.
  • Serve as the liaison between clients, families, and field staff.
  • Participate in care plan meetings and service adjustments as needed.

Qualifications

  • High school diploma or GED required; associate or bachelor’s degree preferred.
  • Minimum 1–2 years of experience in home care, healthcare, or scheduling preferred.
  • Experience with home care software and EMRs is a strong plus.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
  • Knowledge of home care regulations and caregiver credentialing.
  • Bilingual preferred (Spanish, Creole, etc.), depending on client population.

Work Schedule

  • Monday to Friday, 9:00 AM – 5:00 PM (on-call rotation or weekend availability as needed)

Join our team as a Home Care Manager/Care Coordinator, where you can make a meaningful impact on the lives of individuals while ensuring high standards of care and operational excellence.

Company Description

Pleasant Vine Home Care Delaware
3200 Concord Pike, Ste 105, Wilmington, DE, 19803.
www.pleasantvinehc.com/Join our team/Delaware applicant
302-800-1008
jobs@pleasantvinehc.com