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Client Implementation Project Manager Jobs in New Hampshire

Amteck, LLC

Project Manager

Weare, NH · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage ... Lead pull-planning sessions and implement production tracking strategies * Oversee quality ...

Vortex Consulting

ERP Project Coordinator

Nashua, NH · On-site

Vortex Consulting is seeking an experienced ERP Project Coordinator / Admin to support an SAP implementation project. * Support Project Managers with project planning, monitoring, execution and ...

New

DEW Construction

Project Manager

Manchester, NH · On-site

The Project Manager is responsible for overseeing the planning and implementation of an entire ... client. * Manage deadlines and push the team to ensure timeliness. * Time management skills ...

Fortrea

... client requirements. * QUALITY: Create and manage variance to required project plans. Per SOPs, implement and monitor progress against project plans and revise, as necessary. Ensure that all staff ...

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Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a client implementation project manager?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What does a client implementation project manager do?

A client implementation project manager oversees the process of deploying products or services to clients, coordinating between internal teams and clients to ensure timely and successful delivery. They manage project timelines, scope, and resources, often using project management tools, and communicate progress to stakeholders. Their role ensures that client requirements are met and that the implementation aligns with contractual agreements.

What is a client implementation project manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by client implementation project managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.

How much does a client implementation project manager make in the US?

A client implementation project manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries may also include bonuses and benefits, and roles often require strong project management skills and familiarity with tools like MS Project or Jira.
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Client Implementation Project Manager jobs near you

Implementation Project Manager

Bottomline

Portsmouth, NH • Hybrid

Other

Re-posted 21 days ago

Job description

The Role

We're looking for an Implementation Project Manager to grow with us in our Portsmouth, NH office Hybrid (2 days a month in-office).
Candidates for this position must be authorized to work in the United States on a Full-Time/Permanent basis for any employer without restriction. Visa Sponsorships or Transfers Will Not be provided for this position.

The Implementation Project Manager is responsible for managing customer implementations of Bottomline's Paymode solution. This motivated and multi-talented individual works closely with our customers, vendors, and banks or financial institutions, as well as our internal Sales, Enrollment, Development, QA, and Hosted Services groups to ensure a smooth, efficient, and successful client experience.

How you'll contribute:

  • Educate, lead, and manage Paymode implementation projects to scheduled completion.
  • Develops solid relationships with customers during implementation projects and transitions to other teams when appropriate.
  • Plans and achieves project schedules, activities, tests, etc., while keeping customers apprised and projects on schedule.
  • Ensures execution of project activities by coordinating work assignments with customers apprised and projects on schedule.
  • Establishes and balances priorities and activities between many simultaneously progressing projects.
  • Troubleshoots and tracks project issues, communicating with customers and escalating if required; manages issues to a timely resolution.
  • Ensures established success criteria have been met within timeline and budget.
  • Documents project deliverables and hands off to Customer Support for any potential or ongoing support needs.
  • Gathers and communicates customer requirements with internal teams as well as external vendors, banks, and financial institutions.

If you have the attributes, skills, and experience listed below, we want to hear from you!

  • 1-2+ years of Project Management or similar experience
  • Experience in banking application implementations and knowledge of ACH/WIRE/ Foreign drafts/SWIFT and other payment methods is a nice-to-have.
  • Must be skilled in client-facing communication, have strong customer presentation skills, and possess excellent written communication skills. This is essential.
  • Must have excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
  • Must be customer service orientated and believe in teamwork, collaboration, adaptability, and initiative, but be able to work independently as well.
  • Technical proficiency in MS Excel is required, and MS SharePoint and MS Project experience is preferred.
  • Experience with ERP integration is a nice-to-have or related payments platform.

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