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Client Experience Manager Jobs in Washington, DC

DogiZone

Client Experience Coordinator

Rockville, MD · On-site

$18/hr

... managing the wait list. The Front Desk Receptionist is responsible for exhibiting a positive ... Minimum of 1 year receptionist/customer service experience * We are a drug free workplace Shifts we ...

EmpowerHome Team

Client Relations Manager

Chantilly, VA · On-site

EmpowerHome Team Lead Client Experience and Real Estate Operations Are you an experienced Client Relations Manager, Real Estate Operations Manager, or Team Leader who enjoys leading people, improving ...

EmpowerHome Team

Client Relations Manager

Chantilly, VA · On-site

$55K/yr

EmpowerHome Team Lead Client Experience and Real Estate Operations Are you an experienced Client Relations Manager, Real Estate Operations Manager, or Team Leader who enjoys leading people, improving ...

WizeHire, Inc

Client Relations Manager

Chantilly, VA · On-site

$60 - $90/hr

EmpowerHome Team About the Role EmpowerHome Team, ranked among the Top 10 Real Estate Teams in the Nation by RealTrends (2024) , is hiring an experienced Client Relations Manager / Real Estate ...

Mercer France

Client Manager EHB

Rockville, MD · On-site

$64K - $120K/yr

Client Manager - Employee Health & Benefits at MMA Award-winning, inclusive, Top Workplace culture ... A minimum of three years of Benefits/HR experience required * Working knowledge of risk management ...

Marsh & McLennan

Client Manager EHB

Rockville, MD · On-site

$64K - $120K/yr

Client Manager - Employee Health & Benefits At MMA Award-winning, inclusive, Top Workplace culture ... A minimum of three years of Benefits/HR experience required * Working knowledge of risk management ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Washington, DC

Client Experience Manager information

See Washington, DC salary details

$31.6K

$65.6K

$118.5K

How much do client experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client experience manager in Washington, DC is $65,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Washington, DC?

The most popular types of Client Experience jobs in Washington, DC are:

What are popular job titles related to Client Experience Manager jobs in Washington, DC?

For Client Experience Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Washington, DC look for?

The top searched job categories for Client Experience Manager jobs in Washington, DC are:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $65,845 per year, or $31.7 per hour.

Client Experience Coordinator

DogiZone

Rockville, MD • On-site

$18/hr

Full-time, Part-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Description

Crazy about Canines? We're Looking for Top Dogs Interested in Career Growth.

Come join the pack at Team DogiZone as we provide the best people, the best place and the best programs and resources for dogs and their pet parents - making us the Top Dogs in the marketplace.


We're looking for people who obsess about our VALUES the way we do.

  • Amazing Service
  • Safety First
  • Positive Team Spirit
  • Drive Continuous Improvement


Benefits

Give us your best and we'll do our best to make you glad you did. We're looking for quality people in it for the long haul, so we offer better than industry-average benefits including:

  • 3-4 Weeks Paid time off
  • Health insurance
  • Massive growth potential
  • Competitive pay PLUS incentives
  • 401K
  • Amazing team atmosphere
  • Paid training and on-boarding


The Position

We're looking for friendly, active and proactive Front Desk Receptionists who are the face of our Company. This crucial, fast-paced, and highly energized role is responsible for handling all check-ins, check-outs, scheduling appointments and taking payments. This role also includes handling phone calls and inquiries from clients and prospective clients, responding to emails, coordinating and maintaining lodging, daycare and grooming schedules, scheduling evaluations, administrative duties and managing the wait list. The Front Desk Receptionist is responsible for exhibiting a positive enthusiastic image at all times to customers, co-workers and pets at DogiZone. They are also responsible for ensuring unparalleled care and attention for both pets and their owners.


Want to learn more about us via video? Check this out!

https://youtu.be/V-fRTZHNu6w


Job Type

  • Full-time, Part-time
  • $18.00 an hour starting rate


Requirements

Qualifications

  • Friendly and enthusiastic
  • Ability to effectively interact with clients and dogs in a high-volume, fast-paced environment
  • Desire to lead a team
  • Minimum of 1 year receptionist/customer service experience
  • We are a drug free workplace


Shifts we are seeking coverage for

  • 5:45am - 1:30pm
  • 1:30pm - 9pm
  • Weekend shifts
  • Part-time shifts may vary

Apply