ZipRecruiter

Log In

1

Client Experience Manager Jobs in Moscow, ID (NOW HIRING)

Cherie Amour Inc.

Customer Service Manager

Pullman, WA · On-site

Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...

H&R Block

Multi-Office Leader

Lewiston, ID · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

Alpine Legacy Group

Client Consultant

Moscow, ID · On-site

$76K - $88K/yr

You'll manage your own local territory, build relationships with business owners and their teams ... Bachelor's degree or equivalent experience and a strong desire to learn. Compensation & Perks

Alpine Legacy Group

Client Consultant

Moscow, ID · On-site

$76K - $88K/yr

You'll manage your own local territory, build relationships with business owners and their teams ... Bachelor's degree or equivalent experience and a strong desire to learn. Compensation & Perks

Washington Trust Bank

Personal Banker

Moscow, ID · On-site

$20 - $26.75/hr

Join a team that puts client experience at the heart of every decision. This role focuses on ... Meets with manager to discuss sales strategy calls and report results related to current branch ...

Washington Trust Bank

Personal Banker

Moscow, ID · On-site

$20 - $26.75/hr

Join a team that puts client experience at the heart of every decision. This role focuses on ... Meets with manager to discuss sales strategy calls and report results related to current branch ...

Windermere Real Estate

Real Estate Agent

Lewiston, ID · On-site

$78.79 - $90.87/hr

... client experience feel personal, supportive, and a little extraordinary. We're on the lookout for a ... Prepare and manage all necessary documentation, including contracts, agreements, leases, and ...

next page

Showing results 1-20

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Moscow, ID

Client Experience Manager information

See Moscow, ID salary details

$24.3K

$50.5K

$91.1K

How much do client experience manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client experience manager in Moscow, ID is $50,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $53,400.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Moscow, ID as of June 2026, with employment types broken down into 67% Full Time, 22% Part Time, and 11% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $50,467 per year, or $24.3 per hour.

Client Experience Specialist (Customer Care & Scheduling)

Cherie Amour Inc.

Pullman, WA • On-site

$16.50 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Client Experience Specialist (Customer Care & Scheduling)

Customer Experience | Client Support | Scheduling & Communication

Location: Pullman, WA

Position: Full-time

Cherie Amour is seeking a Client Experience Specialist to join our Customer Experience team. This role is focused on creating a seamless, supportive, and elevated experience for every client from first inquiry through post-session communication.

You will be the voice and communication hub of the client journey, ensuring every client feels informed, cared for, and confident at every step. This role is focused on delivering an elevated client experience through clear communication, thoughtful coordination, and strong operational support.

What You'll Do

Client Communication & Support

  • Handle inbound and outbound client calls, emails, and texts.
  • Provide clear, friendly, and accurate information about services, sessions, and scheduling.
  • Ensure clients feel supported, informed, and confident throughout their experience.

Scheduling & Coordination

  • Book, manage, and adjust client appointments.
  • Coordinate schedules between clients and internal teams.
  • Ensure all bookings are accurate and properly documented in the system.

Client Experience Management

  • Guide clients through pre-session preparation and post-session follow-ups.
  • Maintain consistent communication to reduce confusion and improve client satisfaction.
  • Proactively follow up with clients to ensure smooth progression through their journey.

CRM & Administrative Support

  • Maintain accurate and up-to-date client records in the CRM.
  • Track client communication, status, and scheduling details.
  • Support internal team organization through clean and consistent data entry.

Team Collaboration

  • Work closely with sales, marketing, and production teams to ensure a seamless client journey.
  • Communicate client needs, updates, and issues clearly across departments.
  • Help identify ways to improve the overall client experience.
This Role Is a Strong Fit If You
  • Are confident and comfortable communicating with clients over the phone.
  • Enjoy helping people and creating positive, seamless experiences.
  • Are highly organized and detail-oriented.
  • Can manage multiple conversations, schedules, and tasks at once.
  • Communicate clearly, warmly, and professionally in all situations.
  • Are dependable, consistent, and proactive in follow-up.
  • Thrive in a structured, fast-paced environment.
Requirements
  • 1+ years of experience in customer service, client relations, scheduling, or administrative support.
  • Strong communication skills (phone, email, and text).
  • High level of organization and attention to detail.
  • Comfortable using CRM or scheduling systems.
  • Ability to multitask and manage priorities efficiently.
  • Professional, friendly, and calm communication style.
Preferred Experience
  • Experience in a client-facing or appointment-based business.
  • Familiarity with CRM or booking systems.
  • Experience working in a service-based or experience-driven business.
Compensation & Benefits
  • Competitive hourly pay (based on experience)
  • Performance-based bonus opportunities
  • Medical, dental, vision, life, LTD, and 401(k)
  • Paid vacation and sick leave
  • Paid training and ongoing development
  • Opportunity for growth within the client experience team
About Cherie Amour

Cherie Amour creates high-end, confidence-focused photography experiences. Our clients invest in more than images, they invest in an experience designed to help them feel confident, supported, and seen throughout their entire journey.

To Apply

Submit your resume along with a short introduction about your experience in client-facing or customer service roles.

Apply