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Client Experience Manager Jobs in Georgetown, DE

H&R Block

Multi-Office Leader

Easton, MD · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Millsboro, DE · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block, Inc.

Multi-Office Leader

Dover, DE · On-site

$90 - $130/hr

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Salisbury, MD · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block, Inc.

Multi-Office Leader

Millsboro, DE · On-site

$100 - $140/hr

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

PNC

Relationship Business Banking Specialist

Easton, MD · On-site

Delivers a differentiated client experience from acquisition through onboarding and servicing. * Proactive lead management and referral generation--Leverages experience and acquired knowledge of bank ...

KnitWell Group

assistant manager

Rehoboth Beach, DE · On-site

Driving revenue by proactively managing the client experience while effectively performing Manager on Duty responsibilities - Assuming the MOD role when Store Manager is not on the floor * Utilizing ...

PNC Bank

Relationship Manager I - Business Banking

Lewes, DE · On-site

$75K - $125K/yr

... client experience. Focuses on bringing entire bank to the client by presenting the full range of ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...

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Client Experience Manager information

See Georgetown, DE salary details

$25.9K

$53.7K

$97K

How much do client experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client experience manager in Georgetown, DE is $53,691.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,300.00 and $56,800.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Georgetown, DE look for?

The top searched job categories for Client Experience Manager jobs in Georgetown, DE are:

What cities near Georgetown, DE are hiring for Client Experience Manager jobs?

Cities near Georgetown, DE with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Georgetown, DE as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,691 per year, or $25.8 per hour.

Client Relationship Manager, Client Services - Retirement

Ascensus

Dover, DE • On-site

$90 - $150/hr

Other

Posted 6 days ago

Key responsibilities

  • Manage relationships with existing big and elite advisor plan clients and their financial advisors to ensure a successful service experience and plan retention.

  • Provide consultative advice, support, and issue resolution to clients and financial professionals to promote plan retention and prevent escalated service issues.

  • Develop and maintain strong relationships with clients, financial professionals, and internal departments, including reviewing accounts, identifying retention strategies, and coordinating communication and solutions.

Ascensus rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

47th of 154 rated financial services

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

This position will work closely with all sales, service and operations partners to serve as the focal point for existing big and elite advisor plan clients and their financial advisors. Responsibilities include relationship management for these plan accounts and financial advisors ensuring a successful service experience, product enhancements and plan retention. Providing consultative advice and support as a dedicated contact to ensure execution of coordinated strategies to support the plan client and their financial professional. Promote plan retention via ownership, troubleshooting and problem resolution resulting in the prevention of escalated service issues associated with assigned accounts.

Section 2: Job Functions, Essential Duties and Responsibilities
  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
  • The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
  • Consistently demonstrate a superior level of proactive client focus and team work.
  • Leverage industry knowledge to promote client satisfaction, leading to retention and organic growth.
  • Develop strong working relationships with daily client contacts.
  • Provide ownership for the resolution of issues escalated by clients and financial professionals.
  • Act as an internal advocate for clients and financial professionals by coordinating with internal Ascensus departments.
  • Review existing book of business to identify plan retention and create strategy for non-elite advisors.
  • Develop relationships with C-level decision makers for assigned accounts to develop education and communication strategies.
  • Cross-sell revenue opportunities, educate financial professionals/plan sponsors regarding, products, processes and services.
  • Compile data, track communications, escalations and offer solutions to enhance the Ascensus experience by optimizing plan design and promoting product features and services.
  • Lead and/or participate in projects that create additional value for existing relationships.
  • Compile and analyze data associated with clients and financial professionals and conduct outreach activities including call campaigns to build/strengthen existing relationships and gain share of wallet.
  • Maintain proficiency with multiple partner products and Ascensus' proprietary products to effectively manage key relationships across these platforms.
  • Maintain proficiency with regulatory, financial, accounting, service, operations and compliance aspects of the relationship management function
Supervision
  • N/A
Section 3: Experience, Skills, Knowledge Requirements
  • Bachelor's degree in business or related fields, or equivalent work experience
  • Minimum of 7 years’ experience in retirement services industry or related field is preferred
  • Minimum of 5 years’ prior experience with direct client/client equivalent relationships within a financial services administrative environment
  • Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred
  • Ability to work independently as required, but also work within and contribute to maintaining a highly-cohesive team environment
  • Excellent analytical and problem solving skills
  • Ability to work with a high level of independence
  • Must be detail oriented and be able to produce high quality work within tight time constraints
  • Ability to make sound business judgments while effectively balancing client needs and organizational considerations
  • Excellent written and oral communication skills, including group presentation experience.
  • Proficiency with Microsoft Office products including Excel, Word and PowerPoint
  • Ability to coordinate and run meetings attended by senior-level personnel in both internal and external environments
  • Demonstrated project management skills
  • Ability to travel as required
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