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Client Experience Manager Jobs in Festus, MO (NOW HIRING)

FACE FOUNDRIÉ

Client Experience Coordinator

Saint Louis, MO · On-site

$17 - $23/hr

Meet or exceed sales goals set by the Salon Manager. * Explain, sell, recommend FACE FOUNDRIÉ ... Experience * Guest Service Experience (1 year) * Sales and Marketing Experience * Salon Experience ...

FACE FOUNDRIÉ

Client Experience Coordinator

Saint Louis, MO · On-site

$17 - $23/hr

Meet or exceed sales goals set by the Salon Manager. * Explain, sell, recommend FACE FOUNDRIÉ ... Experience * Guest Service Experience (1 year) * Sales and Marketing Experience * Salon Experience ...

Zelis

Client Manager

Saint Louis, MO · On-site

Experience in cost management, electronic payments, healthcare communications and/or provider network relations a plus * Thorough knowledge of Excel, PowerPoint and other MS Suite products

Zelis

Client Manager

Saint Louis, MO · On-site

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers ... Client Engagement and Relationship Management * Serve as the trusted advisor and primary point of ...

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Client Experience Manager information

See Festus, MO salary details

$23.8K

$49.3K

$89.1K

How much do client experience manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for client experience manager in Festus, MO is $49,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,700.00 and $52,200.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Festus, MO look for?

The top searched job categories for Client Experience Manager jobs in Festus, MO are:

What cities near Festus, MO are hiring for Client Experience Manager jobs?

Cities near Festus, MO with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Festus, MO as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $49,342 per year, or $23.7 per hour.

Commercial Client Experience Manager

Saint Louis, MO

Paradox Insurance Agency
Insurance Services • 1 - 10 employees
Learn more about Paradox Insurance Agencyexternal

Full-time

Re-posted 2 days ago

Job description

Join Paradox Insurance Agency as a Commercial Lines Client Experience Manager

At Paradox Insurance Agency, we are passionate, driven individuals dedicated to making a difference in our clients' lives. We believe that the best people craft the best companies, and we are committed to finding those individuals to shape our future. Our work is about solving real problems, easing client challenges, and reducing friction points to deliver a seamless and spectacular client experience. If you're someone who thrives in a dynamic environment, loves to learn, and is one of the most charismatic and engaging individuals in any room, we’re excited to talk to you about becoming part of our future.

Paradox Insurance Agency is where your drive meets opportunity, crafting a career that’s as rewarding as it is impactful. Join us and help shape the future of insurance!

Position Overview:

The Commercial Lines Client Service Manager (CSM) will support producers in managing main street select and complex commercial accounts across both standard and E&S markets.

You will be responsible for maintaining technical accuracy, coordinating with wholesalers and underwriters, managing renewals, and ensuring that surplus lines documentation, billing, and compliance standards are properly handled.

What You’ll Do:

  • Commercial & E&S Account Management
  • Manage standard and specialty commercial accounts, including E&S placements.
  • Coordinate with underwriters, wholesale brokers, and surplus lines markets.
  • Assist with remarketing and renewal strategy.
  • Ensure surplus lines applications, billing, affidavits, and documentation are properly managed.
  • Review policies for accuracy, endorsements, exclusions, and sublimits.
  • Renewal & Placement Execution
  • Conduct structured pre-renewal outreach and account reviews.
  • Prepare submission materials and coordinate with producers on new and renewal business.
  • Work directly with underwriters to negotiate renewals and endorsements.
  • Identify coverage gaps or exposure shifts and elevate to producers when necessary.
  • Client Experience & Communication
  • Serve as primary service contact for assigned accounts.
  • Issue certificates of insurance and review additional insured endorsements.
  • Prepare proposals, premium finance agreements, and renewal summaries.
  • Maintain clear, professional communication with clients and carrier partners.
  • Operational Discipline
  • Maintain data integrity within the agency management system.
  • Follow structured workflows for endorsements, cancellations, audits, and renewals.
  • Assist with internal reporting related to business efficiency.

What You Need to Get the Job Done:

  • A humble, coachable, can do attitude coupled with high interpersonal skills, resilience, and grit.
  • A natural inclination towards continuous improvement and problem-solving.
  • Ability to engage and build relationships effortlessly, whether in a coffee shop line or a crowded room.
  • Confident communication skills to effectively interact with clients at all levels, from the janitor to the executive.
  • Self-driven and results-oriented demeanor.
  • Knowledge of E&S or surplus lines markets and processes
  • Strong technical understanding of commercial lines of business and corresponding coverages
  • Possess a Property & Casualty license (required)
  • 2+ years in commercial insurance service or account management

What Will Make You Stand Out:

  • You enjoy complexity more than simplicity
  • You are comfortable navigating layered or specialty placements
  • You take ownership of technical accuracy
  • You are calm under pressure
  • You are able to bring solutions to challenges

At Paradox, we value talent, ability, and dedication more than just "years of experience" or academic degrees. We’re seeking individuals who are eager to excel in their careers and make a meaningful impact on our clients and the company.

We are building a disciplined commercial team that balances standard-market relationships with efficient specialty-market execution. You will not be stepping into a stagnant service position. You will help to build systems, refine workflows, and support the scaling of complex commercial businesses.

How to Apply:

Ready to take the next step in your career? Submit a cover letter explaining your commercial insurance experience, any E&S or specialty market exposure, and why you are the perfect fit for the Commercial Client Experience Manager role.

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