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Client Experience Associate Jobs in Austin, TX (NOW HIRING)

H&R Block

Team Leader

Austin, TX · On-site

People management experience, with a demonstrated ability to grow, develop, and hold associates accountable in a service or retail environment. * Strong client-centric mindset with a commitment to ...

H&R Block

Team Leader

Round Rock, TX · On-site

People management experience, with a demonstrated ability to grow, develop, and hold associates accountable in a service or retail environment. * Strong client-centric mindset with a commitment to ...

H&R Block

Team Leader

Pflugerville, TX · On-site

People management experience, with a demonstrated ability to grow, develop, and hold associates accountable in a service or retail environment. * Strong client-centric mindset with a commitment to ...

TransPerfect

Client Services Associate

Austin, TX · On-site

... and experience. We encourage our employees to have a continuous dialogue with management about ... What You Will Be Doing The position of the Client Services Associate is responsible for serving as ...

Credgeco

Associate Attorney

Austin, TX · On-site

$125K - $150K/yr

An Associate Attorney with 3+ years' personal injury experience is needed for a hybrid position in ... Strong communication and interpersonal skills, with a client-focused approach. * Ability to work ...

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Client Experience Associate information

See Austin, TX salary details

$10

$22

$40

How much do client experience associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for client experience associate in Austin, TX is $22.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $24.76 per hour, depending on experience, location, and employer.

Is a client experience associate entry level?

A client experience associate position is often considered entry level, suitable for candidates with little to no prior experience in customer service or client relations. The role typically requires strong communication skills and may offer on-the-job training, making it accessible to recent graduates or those transitioning into the field.

What is a client experience associate?

A Client Experience Associate is a professional responsible for ensuring that clients have a positive and seamless experience with a company’s products or services. They serve as a key point of contact for clients, addressing inquiries, resolving issues, and gathering feedback to improve service quality. Their goal is to build strong client relationships, enhance satisfaction, and support client retention. Typically, they work closely with sales, support, and operations teams to deliver a consistent and high-quality experience for every client.

How does a client experience associate typically collaborate with other departments to resolve client issues?

Client Experience Associates frequently work alongside teams such as sales, product development, and technical support to address and resolve client concerns efficiently. They act as a liaison, gathering relevant information from clients and communicating it to the appropriate internal teams to ensure prompt resolution. This role requires strong interpersonal and organizational skills, as associates must balance client advocacy with internal processes. Collaboration is often facilitated through regular meetings, shared documentation, and coordinated follow-ups to maintain a seamless client experience.

What is the difference between Client Experience Associate vs Customer Service Representative?

AspectClient Experience AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no formal certifications required
Work EnvironmentOffice setting, client-facing interactions, sometimes remoteCall centers, retail, or office environments, direct customer interactions
Employer & Industry UsageFinancial services, tech, consulting firmsRetail, telecom, hospitality, various service industries
Common Search & Comparison IntentUnderstanding roles in client relations, professional growthCustomer support, troubleshooting, service quality

The main difference is that a Client Experience Associate focuses on building long-term relationships and providing tailored solutions to clients, often in professional or financial settings. In contrast, a Customer Service Representative handles general customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but differ in scope and industry focus.

What are the key skills and qualifications needed to thrive as a client experience associate, and why are they important?

To thrive as a Client Experience Associate, you need strong customer service skills, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM software, ticketing systems, and productivity tools like Microsoft Office or Google Workspace is typically required. Excellent interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are crucial for ensuring client satisfaction, resolving issues efficiently, and building lasting relationships that support business growth.
What are the most commonly searched types of Client Experience jobs in Austin, TX? The most popular types of Client Experience jobs in Austin, TX are:
What job categories do people searching Client Experience Associate jobs in Austin, TX look for? The top searched job categories for Client Experience Associate jobs in Austin, TX are:
Client Experience Associate jobs near you
Infographic showing various Client Experience Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,188 per year, or $22.2 per hour.

Team Leader

H&R Block

Austin, TX • On-site

Full-time

Posted 5 days ago

Job description

About the Role
Reporting to the Office Experience Manager (OEM), you translate directions from the OEM and District General Manager into disciplined daily execution, coaching, and behaviors. You lead a team of Tax Advisors and Client Service Professionals (CSPs), coordinate with the Client Care Specialist (CCS) team, and drive adoption of the client experience - all while accelerating your office's seasonal tax business.
You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to an expanded tax season schedule from January through April, including evening and weekend hours as needed. This role is not remote and requires you to work in-person.
Deliver and Reinforce the Consultative Client Experience
  • Own the daily delivery of consultative client experience within your office, ensuring execution with discipline on every appointment.
  • Model consultative, client-centric behaviors in your own client interactions and set the standard for the team.
  • Serve as the on-site point of contact for escalated client service concerns, resolving with sound judgment and follow-through.
  • Conduct client walk/talks and exit conversations to gather real-time feedback, and translate insights into coaching for Tax Advisors, CSPs, and corporate partners.

Coach and Develop the In-Office Team
  • Serve as the front-line coach for Tax Advisors, using a Coaching Roadmap to observe client interactions, identify opportunity drivers (knowledge, skill, will), and land specific, actionable commitments.
  • Coach and develop CSPs on client-facing professionalism, scheduling discipline, and support of the CCS/TA handoff.
  • Anchor coaching on one high-impact behavior at a time; prepare for and protect coaching time from interruptions.
  • Recognize and reinforce strong consultative behaviors; address performance or behavior gaps with timely, direct feedback.

Lead Daily Office Operations and Execution
  • Manage day-to-day office operations, workflow, and client flow, including appointment scheduling, capacity, conflicts, and walk-in coverage.
  • Create and maintain associate work schedules and ensure accurate timekeeping and overtime management.
  • Lead daily huddles and communicate essential information, priorities, and recognition to associates.
  • Ensure office-level tests, new processes, and technology are implemented as designed.

Drive Office-Level Growth and Client Outcomes
  • Partner with the Office Experience Manager (OEM) and District General Manager (DGM) to execute the office-level growth plan, including client count, revenue, conversion, and service standards targets.
  • Reinforce ongoing support behaviors - mid-year check-ins, future appointments, and year-round client engagement - to build durable client relationships.

Support Talent, Readiness, and Change Adoption
  • Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.
  • Own seasonal readiness inside the office - associate certification, training completion, and adoption of new operating expectations.
  • Lead the team through change with empathy and clarity, managing resistance from experienced associates by reinforcing the "why" and modeling new behaviors.
  • Conduct timely performance conversations and partner with the OEM and Associate Relations Center to address performance concerns.

Required Qualifications
  • People management experience, with a demonstrated ability to grow, develop, and hold associates accountable in a service or retail environment.
  • Strong client-centric mindset with a commitment to delivering differentiated, consultative client experience.
  • Demonstrated coaching capability - comfort observing performance, giving direct feedback, and driving behavior change.
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, including the ability to lead difficult conversations with clients and associates professionally.
  • Data fluency - comfort interpreting KPI, survey and coaching data to inform daily priorities and coaching focus.
  • Computer proficient with the ability to use MS Office, Teams, and office systems (Appointment Manager, Dimensions, Work Center, Copilot/Sidekick).
  • Passionate, determined, and resilient with a customer-centric mindset.
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs.
  • High school diploma / GED / equivalent required

Preferred Qualifications
  • Comfort operating in test-and-learn environments - adapting execution based on feedback while maintaining operational discipline and standards.

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
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