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Client Engagement Manager Jobs in Silver Spring, MD

Air

Vice President of Engagement

Arlington, VA

VPs of Engagement oversee deployment delivery within an account from implementation to retention ... manage high-quality, high-impact deployment execution to ensure delivery exceeds client ...

Air

Vice President of Engagement

Arlington, VA · On-site

VPs of Engagement oversee deployment delivery within an account from implementation to retention ... manage high-quality, high-impact deployment execution to ensure delivery exceeds client ...

Air

Vice President of Engagement

Arlington, VA

VPs of Engagement oversee deployment delivery within an account from implementation to retention ... manage high-quality, high-impact deployment execution to ensure delivery exceeds client ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

You'll manage client engagement, track service activity, and partner with service and technical teams to drive satisfaction, retention, and long-term success. Through regular check-ins and alignment ...

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Client Engagement Manager information

See Silver Spring, MD salary details

$35.7K

$101.4K

$175.7K

How much do client engagement manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client engagement manager in Silver Spring, MD is $101,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $127,200.00 per year, depending on experience, location, and employer.

Is a client engagement manager a good career?

A client engagement manager is a valuable role focused on building and maintaining client relationships, often requiring strong communication, problem-solving, and project management skills. It can offer opportunities for career growth, leadership, and industry specialization, with typical work environments in consulting, marketing, or technology sectors.

What are the key skills and qualifications needed to thrive as a client engagement manager?

To thrive as a Client Engagement Manager, you need a strong background in account management, relationship building, and understanding client needs, usually supported by a degree in business or a related field. Familiarity with CRM systems like Salesforce, project management tools, and sometimes certifications in customer success or project management are commonly required. Excellent communication, problem-solving, and negotiation skills help you stand out in managing complex client interactions. These competencies are essential for building lasting client relationships, driving customer satisfaction, and supporting business growth.

What is the difference between Client Engagement Manager vs Account Manager?

AspectClient Engagement ManagerAccount Manager
Primary FocusBuilding and maintaining client relationships, ensuring engagement and satisfactionManaging client accounts, upselling, and renewals
ResponsibilitiesDeveloping engagement strategies, coordinating with teams, enhancing client experienceHandling client requests, managing contracts, achieving sales targets
Work EnvironmentCustomer-centric, collaborative, often in service or consulting industriesSales-driven, client-focused, in various industries including tech and finance
Required SkillsCommunication, relationship management, strategic thinkingSales skills, negotiation, account management experience

While both roles involve client interaction, the Client Engagement Manager primarily focuses on fostering long-term relationships and ensuring client satisfaction, whereas the Account Manager concentrates on managing specific accounts, sales, and renewals. Understanding these differences helps in choosing the right career path or job search focus.

What is a client engagement manager?

Client Engagement Managers are professionals responsible for building and maintaining strong relationships between a company and its clients. They serve as the main point of contact, ensuring client needs are met and their expectations are managed throughout the business relationship. Their duties often include onboarding new clients, resolving issues, facilitating communication, and working with internal teams to deliver quality service. By fostering loyalty and satisfaction, Client Engagement Managers aim to maximize client retention and support business growth.

What does a client engagement manager do?

A client engagement manager is responsible for building and maintaining strong relationships with clients to ensure their needs are met and satisfaction is high. They coordinate communication between clients and internal teams, develop strategies to improve client retention, and often use customer relationship management (CRM) tools to track interactions. The role requires strong communication, problem-solving skills, and a focus on delivering value to clients throughout their engagement.

How does a client engagement manager typically collaborate with internal teams to ensure client satisfaction?

Client Engagement Managers work closely with cross-functional teams such as sales, marketing, product development, and customer support to deliver tailored solutions that meet client needs. They often act as the primary liaison, facilitating communication between clients and internal stakeholders to resolve issues quickly and proactively. Regular meetings, detailed reporting, and collaborative planning sessions are common practices to ensure everyone is aligned and that client expectations are consistently met. This collaborative environment not only helps in addressing client concerns efficiently but also fosters long-term client relationships.

What are the most commonly searched types of Client Engagement jobs in Silver Spring, MD?

The most popular types of Client Engagement jobs in Silver Spring, MD are:

What are popular job titles related to Client Engagement Manager jobs in Silver Spring, MD?

For Client Engagement Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Client Engagement Manager jobs in Silver Spring, MD look for?

The top searched job categories for Client Engagement Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Client Engagement Manager jobs?

Cities near Silver Spring, MD with the most Client Engagement Manager job openings:

Client Engagement Manager jobs near you

Principal Associate, Process Manager - Client Engagement & Issue Resolution

Capital One

Mclean, VA • On-site

Full-time

Re-posted 5 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

91st of 171 rated banks

Job description

Principal Associate, Process Manager - Client Engagement & Issue Resolution

As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will play a key role in delivering processes that directly impact the company's bottom line, serving as the critical link between customer feedback, payment experiences, and product enhancement.

We are seeking dedicated, disciplined process professionals who are naturally curious and possess exceptional critical thinking skills. You should have a relentless drive to resolution and a genuine desire to make a positive impact on the customer experience. This role requires a blend of analytical rigor, technical aptitude, and strategic communication. If you love digging into the details, leaning on AI to solve complex problems, and collaborating across teams to negotiate the best outcomes, this is an excellent opportunity to continue your career in Process Management.

Key Responsibilities

  • Complaint Identification & AI Automation: Sift through customer emails and ServiceNow tickets to proactively flag potential complaints and systemic issues within the payments ecosystem. Devise, build, or utilize AI automation flows to streamline this intake and deep root cause analysis process.

  • Remediation & Project Management: Perform hands-on remediation work and drive comprehensive forward-moving plans. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, identifying and removing blockers, and ensuring the overall success of the project. Engage in active discussions with cross-functional stakeholders to negotiate the best possible outcomes for the business and the customer.

  • Strategic Prioritization: Log identified anomalies into our Governance, Risk, and Compliance (GRC) application or translate systemic problems into quantified business cases (calculating $ value and business impact) for product improvement prioritization.

  • Data-Driven Insights & Incremental Improvements: Access and analyze complaint data to glean actionable insights. Use these findings to drive process enhancements and make continuous, incremental improvements to the customer payment experience.

  • Intake Tool Optimization: Audit and evaluate our current client engagement and intake tools. Design and implement improvements to how engagements and complaints are logged to ensure data accuracy, transparency, and operational efficiency.

  • Process Oversight & Documentation: Lead and own the oversight of process improvement work. Develop and maintain formal process documentation, including procedures and process flow diagrams.

  • Leadership: Act as a subject matter expert, effectively partnering with project customers to clarify needs and provide appropriate solutions.

Basic Qualifications

  • High School Diploma, GED, or equivalent certification

  • At least 3 years of experience in Project Management, Process Management, or Process Engineering, including experience in data analysis

  • At least 3 years of experience in complaint resolution, issue remediation, or operational risk mitigation

  • At least 2 years of experience with the payments ecosystem and customer payment experience.

Preferred Qualifications

  • Bachelor's degree in Business, Operations, or a related field, or equivalent military experience.

  • Certification in Lean, Agile, Six Sigma, Business Process Management, or Project Management.

  • Experience utilizing ServiceNow, GRC applications, or similar enterprise workflow/risk tools, and constructing quantified business business cases (including ROl/financial impact) or performing root-cause analysis.

  • Experience building or utilizing Al automation tools, such as Google Gemini, for workflow optimization or data analysis.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $98,900 - $112,900 for Principal Process Manager



Houston, TX: $98,900 - $112,900 for Principal Process Manager


McLean, VA: $108,900 - $124,300 for Principal Process Manager


Richmond, VA: $98,900 - $112,900 for Principal Process Manager







Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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