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Client Engagement Associate Jobs in Raleigh, NC (NOW HIRING)

Samprasoft

Manual Researcher

Durham, NC · On-site

... the client's engagement on an adhoc basis. As the owner, the associate is responsible for determining the strategy: what reference documents or people resources to leverage, which tools to employ ...

Hays

Associate Key Account Manager

Raleigh, NC · Hybrid

$52K/yr

YOUR NEW ROLE As an Associate Key Account Manager in our Technology Consulting Division in Raleigh ... Cross-sell strategically and drive value in every client engagement * Stay current on industry ...

Raya Workforce

Tax Manager

Raleigh, NC · On-site

$107K - $141K/yr

Delegate work effectively while coaching and mentoring staff accountants and senior associates ... 0-3 years of client/engagement management experience. * Strong technical tax research and ...

LOVESAC COMPANY

FT Sales Associate

Durham, NC

$13.25 - $18/hr

Lead by example through exceptional client engagement, proactive selling and a commitment to ... Associate Discounts * Pet Insurance Associates will be eligible to receive up to 125 hours of paid ...

LOVESAC COMPANY

FT Sales Associate

Durham, NC · On-site

$16 - $17.60/hr

Lead by example through exceptional client engagement, proactive selling and a commitment to ... Associate Discounts * Pet Insurance Associates will be eligible to receive up to 125 hours of paid ...

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All JobsClient Engagement Associate JobsClient Engagement Associate Jobs in Raleigh, NC

Client Engagement Associate information

See Raleigh, NC salary details

$22.4K

$45.6K

$70.5K

How much do client engagement associate jobs pay per year?

As of Sep 1, 2026, the average yearly pay for client engagement associate in Raleigh, NC is $45,648.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $53,900.00 per year, depending on experience, location, and employer.

What is a client engagement associate?

A Client Engagement Associate is a professional responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They act as the primary point of contact, addressing client needs, resolving concerns, and supporting account management activities. Their role often includes onboarding new clients, providing updates on products or services, and coordinating with internal teams to deliver exceptional client experiences.

What are the key skills and qualifications needed to thrive as a client engagement associate?

To thrive as a Client Engagement Associate, you need strong communication, relationship-building, and problem-solving skills, typically supported by a bachelor's degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and customer analytics platforms is often important. Exceptional interpersonal skills, adaptability, and a proactive attitude help you stand out in client interactions. These competencies are crucial for fostering client satisfaction, building long-term partnerships, and driving business growth.

What are some common challenges a client engagement associate may face when managing multiple client accounts?

Client Engagement Associates often juggle several client accounts simultaneously, which can present challenges such as prioritizing tasks, maintaining clear communication, and ensuring timely follow-ups. Balancing client expectations while meeting internal deadlines requires strong organizational skills and adaptability. It's important to develop effective time management strategies and leverage CRM tools to stay organized and responsive. Additionally, proactively addressing client concerns can help build trust and foster long-term relationships.

What is the difference between Client Engagement Associate vs Customer Service Representative?

AspectClient Engagement AssociateCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support platforms
Employer & Industry UsageFinancial services, consulting, corporate sectorsRetail, telecommunications, hospitality
Common Search & ComparisonFocuses on building long-term client relationships and engagement strategiesPrimarily addresses customer inquiries and resolves issues

The main difference is that a Client Engagement Associate concentrates on fostering ongoing relationships and strategic engagement with clients, often in a professional or corporate setting. In contrast, a Customer Service Representative handles immediate customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but serve different purposes within their industries.

What are the most commonly searched types of Client Engagement jobs in Raleigh, NC?

The most popular types of Client Engagement jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Client Engagement Associate jobs?

Cities near Raleigh, NC with the most Client Engagement Associate job openings:

Client Engagement Associate jobs near you
Infographic showing various Client Engagement Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $45,648 per year, or $21.9 per hour.

Manual Researcher

Samprasoft

Durham, NC • On-site

Full-time

Retirement

Re-posted 16 days ago

Job description

Manual Researcher

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Manual Researcher to work in Fidelity's Workplace Investment in Durham, NC!

Fidelity Workplace Investing – API Market Technology COE is looking to build and support outstanding products for its highly business critical Employee Digital Tribe. Our engineering team is innovative, diverse and hard-working. We work in a very dynamic agile environment.

The associate serves as support to Data Consulting as part of the Manual Research team, functioning as a resource for Fidelity's retirement area. The associate will participate in departmental projects related to, but not limited to, retirement, pension and other outsourced benefits. The associate will interact with all levels within Data Consulting.

The associate is given ownership over a specific facet of a project with a defined goal. In addition, they balance their task assignment with an understanding of the overall team needs and proactively coordinate their own efforts to fill in on other areas of the client's engagement on an adhoc basis.

As the owner, the associate is responsible for determining the strategy: what reference documents or people resources to leverage, which tools to employ, which task to perform first. Through their analysis they determine the level of effort required and resource support (i.e. offshore, another manual researcher, analyst) is needed to achieve the stated goal with the specified timeline.

When the work is self-performed, the associate leverages various service category databases, data warehouses, and other technical applications to identify, analyze and propose solutions to clean the data required to deliver accurate administration of the employee benefit programs (i.e. Health and Welfare, Defined Benefit, Defined Contribution and HR/Payroll).

The associate acts as the primary resource for assistance to other members of the manual research team and is responsible for peer training/mentoring. The associate also assists with the delegation of work within the manual research team.

Responsibilities include:

  • Review error lists for correction strategies and assist with the updating of data discrepancies (ex. Employment, earnings, work history, service details, dates of participation, calculation of benefits, indicative date updates), working with the DB Data team and other Fidelity units as appropriate. Assist with participant research through Omni Pay, Focus, XTRAC, and other 3rd party imaging systems. Assist with the retrieval, return and archival of various paper files.
  • Assist with the generation of various client reports on ad hoc and periodic basis as requested.
  • Research participant, client, vendor, and internal customer inquiries and respond in a timely, professional manner.

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