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Client Director Jobs in Durham, CT (NOW HIRING)

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Director, Client Services

Hartford, CT · On-site

$120 - $150/hr

As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines ...

Kobie Marketing

Director, Client Services

Hartford, CT · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines ...

Kobie Marketing

Director, Client Services

Hartford, CT · Remote

As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines ...

Broadridge

Director, Client Relations

South Windsor, CT · Remote

$125K - $135K/yr

The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team ...

Franklin Covey

Client Partner - Education

Hartford, CT · On-site

$105/hr

Client Partner Global Title: Client Partner Division & Department: Education Sales Status ... Managing Director Location: Remote - Anywhere in the contiguous US Role Specifics: This position is ...

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All JobsClient JobsClient Director JobsClient Director Jobs in Durham, CT

Client Director information

See Durham, CT salary details

$23.4K

$105.2K

$173.3K

How much do client director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client director in Durham, CT is $105,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $147,400.00 per year, depending on experience, location, and employer.

What do client directors do?

A client director is responsible for managing relationships with key clients, ensuring their needs are met, and overseeing account strategies. They coordinate with internal teams, develop business opportunities, and aim to retain and grow client accounts through effective communication and service delivery.

What is a client director?

Client Directors are senior professionals responsible for managing and nurturing relationships with key clients or accounts within an organization. They serve as the main point of contact for clients, ensuring their needs are met, overseeing the delivery of services or products, and identifying opportunities for growth. Client Directors often lead account teams, develop strategic plans, and work closely with both clients and internal stakeholders to achieve business objectives. Their role is vital in maintaining client satisfaction and driving long-term partnerships.

How does a client director typically collaborate with internal teams to ensure client satisfaction?

A Client Director acts as a vital liaison between clients and the company's internal teams, such as sales, marketing, product development, and customer support. They coordinate regular meetings to communicate client needs, set expectations, and align project deliverables. By fostering open communication and facilitating cross-functional teamwork, Client Directors help resolve issues quickly and ensure that all teams are working toward the client’s goals. This collaborative approach not only enhances client satisfaction but also drives long-term business growth.

What is the difference between Client Director vs Account Manager?

AspectClient DirectorAccount Manager
Primary RoleOversees client relationships at a strategic level, manages key accounts, and develops long-term growth strategies.Manages day-to-day client interactions, ensures service delivery, and maintains client satisfaction.
CredentialsTypically requires extensive experience in client management, strong communication skills, and industry knowledge.Requires customer service skills, industry understanding, and often relevant certifications or training.
Work EnvironmentCorporate offices, client meetings, strategic planning sessions.Client sites, service delivery meetings, regular communication channels.

While both roles focus on client relationships, the Client Director handles strategic, high-level account growth, whereas the Account Manager focuses on daily client service and satisfaction. The Client Director often works with senior clients and develops long-term strategies, making their role more senior and strategic in nature.

What are the key skills and qualifications needed to thrive as a client director, and why are they important?

To thrive as a Client Director, you need expertise in account management, strategic planning, and a proven track record in client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry-specific platforms is typically required. Outstanding communication, leadership, and negotiation skills help build trust and deliver value to clients. These abilities are crucial for driving client satisfaction, business growth, and long-term partnerships.
What cities near Durham, CT are hiring for Client Director jobs? Cities near Durham, CT with the most Client Director job openings:
Client Director jobs near you
Infographic showing various Client Director job openings in Durham, CT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 16% Part Time, 1% Temporary, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $105,220 per year, or $50.6 per hour.

Director of Client Relationship Management (CRM)

Default GeBBS Healthcare Solutions

East Haven, CT • On-site

Full-time

Re-posted 24 days ago

Job description

Description:Director Client Relationship Manager (CRM)

Remote


Director Client Relationship Manager

GeBBS Healthcare Solutions is seeking a Director CRM to serve as a dedicated partner to a strategic healthcare client, with a primary focus on Health Information Management (HIM) and medical coding operations.


This role will act as the single point of accountability for client success, ensuring strong alignment between client expectations and GeBBS delivery across coding quality, productivity, compliance, and operational performance.


The ideal candidate brings deep HIM/coding expertise, AHIMA certification, and strong client relationship capabilities, with the ability to translate clinical and coding requirements into operational execution within an RCM outsourcing environment.


Key Responsibilities

Client Relationship Management (Dedicated Account)

  • Serve as the primary point of contact for a designated healthcare client, building strong, trust-based relationships with HIM, coding leadership, and executive stakeholders.
  • Act as a strategic liaison between the client and GeBBS delivery teams, ensuring alignment on priorities, expectations, and outcomes.
  • In conjunction with our operational leaders, conduct regular client governance meetings (weekly, monthly, quarterly), including performance reviews, issue resolution, and strategic planning discussions.
  • Proactively identify risks to client satisfaction and drive mitigation strategies.

HIM & Coding Oversight

  • Provide subject matter expertise in medical coding (IP/OP/ProFee as applicable), ensuring alignment with client-specific guidelines and regulatory requirements.
  • Partner with delivery teams to ensure:
  • Coding quality and accuracy
  • Productivity targets
  • Compliance with AHIMA, CMS, and payer guidelines
  • Support coding audits, education, and feedback loops to continuously improve performance.
  • Act as an escalation point for complex coding or documentation-related issues.

Operational Collaboration

  • Work closely with offshore/onshore coding teams and operational leaders to ensure service delivery meets SLAs and client expectations.
  • Coordinate resolution of day-to-day operational challenges, including workflow, capacity, and turnaround time issues.
  • Ensure effective communication and alignment across operations, quality, training, and leadership teams.

Performance Management & Reporting

  • Monitor and analyze key performance indicators (KPIs) including:
  1. Coding accuracy/quality scores
  2. Productivity benchmarks
  3. Turnaround times (TAT)
  4. SLA adherence
  • Prepare and deliver client-facing reports and executive summaries, providing insights and actionable recommendations.
  • Identify trends and drive continuous improvement initiatives to enhance performance and client outcomes.

Business Growth & Strategic Support

  • Identify opportunities to expand services within the assigned client account, particularly across HIM and coding functions.
  • Support leadership in renewal discussions, performance reviews, and strategic account planning.
  • Contribute to long-term account growth and retention strategies.
Requirements:

Qualifications

  • AHIMA Certification required (e.g., RHIA, RHIT, CCS, or CCS-P)
  • Minimum 5+ years of experience in Health Information Management (HIM) and/or medical coding
  • Demonstrated experience in client-facing roles within healthcare, RCM, or outsourcing environments
  • Strong knowledge of: Inpatient and/or outpatient coding guidelines, ICD-10-CM/PCS, CPT, HCPCS, & Documentation and compliance standards
  • Experience working with U.S. healthcare provider organizations or hospital systems
  • Proven ability to manage client relationships, escalations, and performance discussions
  • Strong analytical, communication, and problem-solving skills
  • Ability to operate effectively in a fast-paced, matrixed, global delivery environment

Preferred Qualifications

  • Experience in an RCM outsourcing, healthcare BPO, or consulting organization
  • Prior experience supporting dedicated or enterprise-level client accounts
  • Familiarity with coding quality programs, audits, and education frameworks
  • Bachelor’s degree in Health Information Management, Healthcare Administration, or related field