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Client Director Jobs in Durham, CT (NOW HIRING)

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Client Director information

See Durham, CT salary details

$23.4K

$105.2K

$173.3K

How much do client director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client director in Durham, CT is $105,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $147,400.00 per year, depending on experience, location, and employer.

What is a client director?

Client Directors are senior professionals responsible for managing and nurturing relationships with key clients or accounts within an organization. They serve as the main point of contact for clients, ensuring their needs are met, overseeing the delivery of services or products, and identifying opportunities for growth. Client Directors often lead account teams, develop strategic plans, and work closely with both clients and internal stakeholders to achieve business objectives. Their role is vital in maintaining client satisfaction and driving long-term partnerships.

How does a client director typically collaborate with internal teams to ensure client satisfaction?

A Client Director acts as a vital liaison between clients and the company's internal teams, such as sales, marketing, product development, and customer support. They coordinate regular meetings to communicate client needs, set expectations, and align project deliverables. By fostering open communication and facilitating cross-functional teamwork, Client Directors help resolve issues quickly and ensure that all teams are working toward the client’s goals. This collaborative approach not only enhances client satisfaction but also drives long-term business growth.

What are the key skills and qualifications needed to thrive as a client director, and why are they important?

To thrive as a Client Director, you need expertise in account management, strategic planning, and a proven track record in client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry-specific platforms is typically required. Outstanding communication, leadership, and negotiation skills help build trust and deliver value to clients. These abilities are crucial for driving client satisfaction, business growth, and long-term partnerships.

What is the difference between Client Director vs Account Manager?

AspectClient DirectorAccount Manager
Primary RoleOversees client relationships at a strategic level, manages key accounts, and develops long-term growth strategies.Manages day-to-day client interactions, ensures service delivery, and maintains client satisfaction.
CredentialsTypically requires extensive experience in client management, strong communication skills, and industry knowledge.Requires customer service skills, industry understanding, and often relevant certifications or training.
Work EnvironmentCorporate offices, client meetings, strategic planning sessions.Client sites, service delivery meetings, regular communication channels.

While both roles focus on client relationships, the Client Director handles strategic, high-level account growth, whereas the Account Manager focuses on daily client service and satisfaction. The Client Director often works with senior clients and develops long-term strategies, making their role more senior and strategic in nature.

What cities near Durham, CT are hiring for Client Director jobs?

Cities near Durham, CT with the most Client Director job openings:

Client Director jobs near you
Infographic showing various Client Director job openings in Durham, CT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 16% Part Time, 1% Temporary, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $105,220 per year, or $50.6 per hour.

Director, Client Services

AmTrust Financial Services, Inc.

Southington, CT • On-site

Full-time

Re-posted 17 days ago

Job description

Overview

We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner with the AVP, Client Experience, Client Services Analytics Manager, AVP, Agency Services and VP Risk Control. The Director supports the Client Services team to drive efficiency, accuracy, and client centricity in all client services processes. The director will also lead improvements in audit, access and staffing. The director will work in collaboration with the Client Services team to implement strategy, drive data integrity, optimize services and ensure operational process and policies are in place. This position offers the opportunity to shape operational excellence and enhance the client experience by leading impactful initiatives and supporting a culture of continuous improvement.

Responsibilities
  • Manages CXA team, National Access Lead and the National Audit Lead.
  • Supports strategic initiative growth in Agency Services and Risk Control
  • Direct, plan, and implement strategic initiatives to support client experience goals.
  • Ensure optimal resource utilization to meet client expectations.
  • Manage the effective implementation of new systems and optimize the use of existing technologies.
  • Document customer journey to identify opportunities for improved client experience.
  • Salesforce Management and Optimization for Client experience assistants.
  • Identify, track and drive Salesforce enhancements and fixes.
  • Coordinate across departments to achieve alignment and progress.
  • Supervise the Client Experience Assistant team, continuously enhancing workflows to drive efficiency and improve team processes.
  • Data Integrity: Maintain data integrity across multiple platforms and documents to ensure accuracy and consistency.
  • Review activities, costs, and operations to measure progress toward goals.
  • Propose innovative, programmatic changes based on assessments to enhance efficiency and consistency.
  • Salesforce Management and Optimization for Client experience in partnership with sales.
  • Support CX leadership to develop salesforce reporting and scorecards.
  • Manage communication and updates on process workflow documents.
  • Develop and manage workflows for the Large Loss Notice process.
  • Project Management: Track initiatives and manage multiple projects to support operational goals.
  • Coordinate across departments to achieve alignment and progress.
  • Identify opportunities to leverage resources across the division and enterprise, addressing operational challenges and maximizing opportunities
Qualifications

Proven experience in operations management, preferably within insurance, claims, or a related industry.

Strong project management skills, with a record of delivering results in a dynamic environment.

Understanding of Salesforce or similar CRM platforms.

Understanding of Agency appointment and due diligence process.

Understanding of Risk Control capabilities.

Ability to develop workflows, streamline processes, and manage data integrity across platforms.

Experience with writing and implementing program level policy and procedures.

Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.

Strong leadership skills, with experience managing cross-functional teams.

Analytical mindset with a focus on identifying efficiencies and implementing improvements

Employment Type: FULL_TIME

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