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Client Director Jobs in Alaska (NOW HIRING)

MSP Hire, Inc

Director of Customer Experience

Juneau, AK · On-site

$1.1K/wk

Director of Customer Experience Director of Customer Experience Hansen Gress | Juneau, Alaska Build ... Client communication standards * Customer health monitoring You'll work closely with executive ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110 - $130/hr

Client Lifecycle Ownership * Own the end-to-end client journey: sales → onboarding → long-term account management. * Ensure a seamless and consistent experience as clients transition between ...

MSP Hire

Director of Customer Experience

Juneau, AK · On-site

$1.1K/wk

Director of Customer Experience Director of Customer Experience Hansen Gress | Juneau, Alaska Build ... Client communication standards * Customer health monitoring You'll work closely with executive ...

The BDO Group

Comfortable speaking to senior leaders and decision-makers - including C-suite and directors ... Client engagement and business development in professional or financial services. * Proven ability ...

VCA Seaside Animal Hospital

Medical Director

Wasilla, AK · On-site

$135 - $165/hr

Medical Director Opportunity at Wasilla Veterinary Hospital | Wasilla, Alaska! Lead a Thriving ... Deeply Loyal Client Base There's something special about Alaska communities - and Wasilla ...

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All JobsClient JobsClient Director JobsClient Director Jobs in Alaska

Client Director information

See Alaska salary details

$25.8K

$116.1K

$191.2K

How much do client director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client director in Alaska is $116,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,900.00 and $162,600.00 per year, depending on experience, location, and employer.

What is a client director?

Client Directors are senior professionals responsible for managing and nurturing relationships with key clients or accounts within an organization. They serve as the main point of contact for clients, ensuring their needs are met, overseeing the delivery of services or products, and identifying opportunities for growth. Client Directors often lead account teams, develop strategic plans, and work closely with both clients and internal stakeholders to achieve business objectives. Their role is vital in maintaining client satisfaction and driving long-term partnerships.

How does a client director typically collaborate with internal teams to ensure client satisfaction?

A Client Director acts as a vital liaison between clients and the company's internal teams, such as sales, marketing, product development, and customer support. They coordinate regular meetings to communicate client needs, set expectations, and align project deliverables. By fostering open communication and facilitating cross-functional teamwork, Client Directors help resolve issues quickly and ensure that all teams are working toward the client’s goals. This collaborative approach not only enhances client satisfaction but also drives long-term business growth.

What are the key skills and qualifications needed to thrive as a client director, and why are they important?

To thrive as a Client Director, you need expertise in account management, strategic planning, and a proven track record in client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry-specific platforms is typically required. Outstanding communication, leadership, and negotiation skills help build trust and deliver value to clients. These abilities are crucial for driving client satisfaction, business growth, and long-term partnerships.

What is the difference between Client Director vs Account Manager?

AspectClient DirectorAccount Manager
Primary RoleOversees client relationships at a strategic level, manages key accounts, and develops long-term growth strategies.Manages day-to-day client interactions, ensures service delivery, and maintains client satisfaction.
CredentialsTypically requires extensive experience in client management, strong communication skills, and industry knowledge.Requires customer service skills, industry understanding, and often relevant certifications or training.
Work EnvironmentCorporate offices, client meetings, strategic planning sessions.Client sites, service delivery meetings, regular communication channels.

While both roles focus on client relationships, the Client Director handles strategic, high-level account growth, whereas the Account Manager focuses on daily client service and satisfaction. The Client Director often works with senior clients and develops long-term strategies, making their role more senior and strategic in nature.

What are the most commonly searched types of Client jobs in Alaska?

The most popular types of Client jobs in Alaska are:

What job categories do people searching Client Director jobs in Alaska look for?

The top searched job categories for Client Director jobs in Alaska are:

Client Director jobs near you
Infographic showing various Client Director job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $116,094 per year, or $55.8 per hour.

Director of Customer Experience

MSP Hire, Inc

Juneau, AK • On-site

$1.1K/wk

Other

Medical, Vision, Retirement

Re-posted 8 days ago

Job description

Director of Customer Experience
Director of Customer Experience
Hansen Gress | Juneau, Alaska
Build the client experience engine for one of Alaska's fastest-growing MSPs.
Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an expanding presence in Anchorage. We're a 26-person team today, growing quickly and intentionally, with a clear vision for what the next stage of our company looks like.
We aren't a corporate machine, and we don't want to become one.
We run lean. We trust our people. We value accountability over bureaucracy and relationships over rigid hierarchy. We believe great leaders work alongside their teams, not above them.
As we continue to grow, we're looking for a Director of Customer Experience to take ownership of the entire client journey and help us build a scalable, repeatable, MSP-specific customer experience model.
This isn't a role for someone who wants to learn how an MSP operates.
We're looking for someone who has already done it.
What You'll Be Responsible For
You'll own and improve the entire client lifecycle, including:
  • Sales alignment
  • Client onboarding
  • Account management
  • Client retention
  • Strategic account planning
  • Executive business reviews
  • Escalation management
  • Client communication standards
  • Customer health monitoring
You'll work closely with executive leadership to ensure that every client receives a consistent, high-quality experience from the first sales conversation through long-term partnership.
What You'll Do
Build and Standardize the Client Experience
  • Develop and implement repeatable customer experience playbooks
  • Create standardized onboarding processes
  • Establish customer health frameworks and account scoring systems
  • Implement communication standards across all client-facing teams
  • Build measurable client success processes that can scale with growth
Lead Sales, Onboarding, and Account Management
  • Align sales commitments with operational delivery
  • Improve handoffs between sales, onboarding, and service teams
  • Establish clear ownership throughout the client lifecycle
  • Ensure client expectations consistently align with delivered services
  • Create systems that reduce friction and improve the overall customer experience
Establish Strategic Account Management Programs
  • Build and implement QBR and strategic account review programs
  • Develop communication rhythms that strengthen long-term relationships
  • Coach account managers to become trusted business advisors
  • Create standards for account planning and client engagement
Improve Retention and Client Health
  • Develop measurable customer health metrics
  • Identify early warning signs for at-risk accounts
  • Create proactive retention strategies
  • Use data and client feedback to drive continuous improvement
  • Serve as an escalation point for key client relationships
Develop and Mentor Client-Facing Teams
  • Coach and develop account managers and client-facing employees
  • Create accountability, structure, and growth opportunities within the team
  • Lead by example and remain willing to roll up your sleeves when necessary
  • Build processes first and then build teams around those processes
What We're Looking For
Required Experience
  • 5+ years of leadership experience within a Managed Services Provider
  • Experience leading one or more of the following functions within an MSP:
    • Service delivery
    • Account management
    • Customer success
    • vCIO services
    • Client experience
  • Experience working within a similarly sized MSP environment (approximately 30-90 employees)
  • Demonstrated success improving client retention, customer satisfaction, and long-term account growth
The Ideal Candidate Will Bring
  • Proven MSP customer experience playbooks
  • Established onboarding frameworks
  • Customer health scoring methodologies
  • QBR and strategic review processes
  • Escalation and client communication frameworks
  • Experience building and documenting repeatable processes
  • The ability to teach, mentor, and elevate existing teams
You Are Someone Who...
  • Builds trust quickly
  • Communicates exceptionally well
  • Is comfortable leading through influence rather than authority
  • Can move easily between executive conversations and day-to-day operational details
  • Is equally comfortable with strategy and execution
  • Takes ownership
  • Understands that relationships are the foundation of every successful MSP
Alaska Matters
We're looking for someone who isn't simply willing to relocate.
We're looking for someone who genuinely wants to build a life in Alaska.
Juneau offers a unique combination of meaningful work, strong community, and unmatched access to the outdoors. If mountains, trails, water, and a close-knit community sound appealing, we'd love to talk.
Work Location
  • Based in Juneau, Alaska
  • Regular travel within Alaska, including Anchorage and surrounding communities
  • Flexible work arrangements within Alaska
  • This is not a fully remote position
Compensation and Benefits
  • Salary: $110,000-$130,000 DOE
  • Health insurance, including vision coverage
  • Retirement plan
  • Mobile device reimbursement
  • Flexible scheduling
  • Relocation assistance

If you've built client experience programs inside an MSP and are ready to help shape the future of a growing Alaska-based organization, we'd love to hear from you.

Apply