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Client Customer Manager Jobs in Hawaii (NOW HIRING)

UHA

Client Relations Consultant I

Honolulu, HI · On-site

Minimum three (3) years of customer service, account management, client relations, or sales experience * Strong communication, presentation, and relationship-building skills * Strong analytical ...

UHA

Client Relations Consultant I

Honolulu, HI · On-site

$45K - $54K/yr

Minimum three (3) years of customer service, account management, client relations, or sales experience * Strong communication, presentation, and relationship-building skills * Strong analytical ...

UHA

Client Relations Coordinator

Honolulu, HI · On-site

$21.19 - $25.42/hr

Client Relations Coordinator FLSA Status: Full, Time Non-Exempt Salary Range: 21.19 - 25.42/hr ... Accurately document call outcomes and case details in CRM (Salesforce). * Assist in maintaining ...

Datavant

Client Partner, Pharma

Honolulu, HI · On-site

$160K - $180K/yr

Build and maintain strong relationships with customers and partners. Focus on transformational ... line managers to "C" level executives. * Highly consultative, hands on and collaborative.

Bucherer

Client Advisor - Whalers Village

Lahaina, HI · On-site

Client Advisor The Client Advisor is responsible for providing an outstanding client experience and ... This includes strategically following-up, embracing and utilizing the CRM system and tools and ...

BMW OF HAWAII

Client Advisor-New

Kahului, HI · On-site

Achieves center's gross profit, volume, and customer satisfaction objectives. Builds and maintains ... Promotes BMW standards for superior client, employee, and BMW center management.

BMW OF HAWAII

Client Advisor-New

Honolulu, HI · On-site

Achieves center's gross profit, volume, and customer satisfaction objectives. Builds and maintains ... Promotes BMW standards for superior client, employee, and BMW center management.

Yim and Yempuku

Be Seen First

Client Service Representative

Honolulu, HI · On-site

$18 - $23/hr

Answer and manage a high volume of incoming phone calls in a professional and friendly manner ... customer-service skills. What Success Looks Like in This Role Our clients rely on us during ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Hawaii

Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Hawaii are hiring for Client Customer Manager jobs?

Cities in Hawaii with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client Relations Consultant I

UHA

Honolulu, HI • On-site

Other

Medical, PTO

Re-posted 26 days ago

Job description

Join Uha's Team

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!

Client Relations Consultant I

Primary Purpose: The Client Relations Consultant I is responsible for managing and retaining assigned employer group clients through proactive servicing, renewal planning, and solution-based support. This role serves as a trusted advisor to employer groups and brokers by providing consultative guidance, explaining renewal outcomes and plan performance, and helping clients navigate benefit and coverage decisions while maintaining strong client relationships.

Key Responsibilities:

  • Serve as the primary contact for assigned employer groups and broker partners
  • Build and maintain strong client relationships through proactive support and communication
  • Lead renewal discussions and explain premium changes, utilization trends, and plan performance
  • Partner with Underwriting to review and communicate renewal data and cost drivers
  • Recommend plan options and solutions that align with client needs and business goals
  • Resolve escalated client and broker concerns through cross-functional collaboration
  • Coordinate onboarding and account changes for employer groups
  • Maintain accurate documentation in Salesforce and internal systems
  • Ensure compliance with HIPAA, ACA, and company policies
  • Participate in open enrollment meetings, presentations, and departmental initiatives

Required Qualifications:

  • Bachelor's degree or equivalent relevant work experience
  • Minimum three (3) years of customer service, account management, client relations, or sales experience
  • Strong communication, presentation, and relationship-building skills
  • Strong analytical, problem-solving, and organizational abilities
  • Ability to manage multiple priorities and work under deadlines
  • Proficiency in Microsoft Office programs, including Excel, Word, Outlook, and PowerPoint
  • Valid driver's license and proof of automobile insurance required

Preferred Qualifications:

  • Experience in healthcare, insurance, account management, or employer group servicing
  • Experience presenting to clients or leading consultative discussions
  • Knowledge of healthcare benefits, renewals, and underwriting concepts

Working Conditions:

  • Requires on-site and virtual meetings at broker and/or client offices
  • Requires travel by airplane to neighboring islands and by automobile
  • This position is work from office

Competitive compensation & excellent benefits offered

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