Client Manager
Walnut Creek, CA · On-site
Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...
Client Manager
Walnut Creek, CA · On-site
Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...
Client Manager
Riverside, CA · On-site
$79K/yr
... customers we serve. Allied Universal is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...
Client Manager
Riverside, CA · On-site
$79K/yr
... customers we serve. Allied Universal is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...
Client Manager
Mountain View, CA · On-site
$30 - $45/hr
Client Account Manager (contractor) Job Location: Mountain View, CA Job Type: Contractor, Onsite ... Customer Focus - Prioritize understanding and exceeding partner needs to build strong, lasting ...
Client Manager
Mountain View, CA · On-site
$30 - $45/hr
Client Account Manager (contractor) Job Location: Mountain View, CA Job Type: Contractor, Onsite ... Customer Focus - Prioritize understanding and exceeding partner needs to build strong, lasting ...
Client Manager
Aliso Viejo, CA · On-site
$56K - $120K/yr
Client Managers may occasionally perform in the capacity of a Client Executive Service for ... Develop analytical, customer service and communication skills needed to perform as a Client ...
Client Manager
Aliso Viejo, CA · On-site
$56K - $120K/yr
Client Managers may occasionally perform in the capacity of a Client Executive Service for ... Develop analytical, customer service and communication skills needed to perform as a Client ...
Client Manager
Riverside, CA · On-site
$79K/yr
... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...
Client Manager
Riverside, CA · On-site
$79K/yr
... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...
Client Manager
Sacramento, CA · On-site
$80K - $100K/yr
Description The Total Rewards Client Manager is responsible for assisting Newfront employee ... Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ...
Client Manager
Sacramento, CA · On-site
$80K - $100K/yr
Description The Total Rewards Client Manager is responsible for assisting Newfront employee ... Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ...
Client Manager
Riverside, CA · On-site
$79K/yr
... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...
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Client Manager
Riverside, CA · On-site
$79K/yr
... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...
Be Seen First
Client Manager
Ontario, CA · On-site
$28/hr
We expect Client Managers to be reliable professionals able to achieve a balance between customer orientation and a results-driven approach. RESPONSIBILITIES * Client Engagement : Serve as the main ...
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Be Seen First
Client Manager
Ontario, CA · On-site
$28/hr
We expect Client Managers to be reliable professionals able to achieve a balance between customer orientation and a results-driven approach. RESPONSIBILITIES * Client Engagement : Serve as the main ...
Client Manager
Aliso Viejo, CA · On-site
$56K - $120K/yr
Client Managers may occasionally perform in the capacity of a Client Executive Service for ... Develop analytical, customer service and communication skills needed to perform as a Client ...
Client Manager
Aliso Viejo, CA · On-site
$56K - $120K/yr
Client Managers may occasionally perform in the capacity of a Client Executive Service for ... Develop analytical, customer service and communication skills needed to perform as a Client ...
Client Manager
Los Angeles, CA · On-site
CLIENT MANAGER WHAT IS THE OPPORTUNITY? Is primary point of contact and service provider for existing and newly developed relationships. Retains and grows client relationships through high touch ...
Client Manager
Los Angeles, CA · On-site
CLIENT MANAGER WHAT IS THE OPPORTUNITY? Is primary point of contact and service provider for existing and newly developed relationships. Retains and grows client relationships through high touch ...
Client Manager
Aliso Viejo, CA · On-site
$56K - $120K/yr
Client Managers may occasionally perform in the capacity of a Client Executive Service for ... Develop analytical, customer service and communication skills needed to perform as a Client ...
Client Manager
Aliso Viejo, CA · On-site
$56K - $120K/yr
Client Managers may occasionally perform in the capacity of a Client Executive Service for ... Develop analytical, customer service and communication skills needed to perform as a Client ...
Client Manager
Pasadena, CA · On-site
$75K - $85K/yr
Client Manager The Client Manager oversees a dedicated book of business comprised primarily of lower-complexity clients, delivering consistent service and lifecycle support. This role serves as a ...
Client Manager
Pasadena, CA · On-site
$75K - $85K/yr
Client Manager The Client Manager oversees a dedicated book of business comprised primarily of lower-complexity clients, delivering consistent service and lifecycle support. This role serves as a ...
Client Manager
Los Angeles, CA · On-site
CLIENT MANAGER WHAT IS THE OPPORTUNITY? Is primary point of contact and service provider for existing and newly developed relationships. Retains and grows client relationships through high touch ...
Client Manager
Los Angeles, CA · On-site
CLIENT MANAGER WHAT IS THE OPPORTUNITY? Is primary point of contact and service provider for existing and newly developed relationships. Retains and grows client relationships through high touch ...
Administrative-Client/Customer Account Set-up
Woodland Hills, CA · On-site
$27 - $30/hr
Exceptional attention to detail, highly organized with time management skills in a fast-paced ... per client requests. * MS Office proficient * DocuSign helpful * Quick and accurate data entry ...
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Administrative-Client/Customer Account Set-up
Woodland Hills, CA · On-site
$27 - $30/hr
Exceptional attention to detail, highly organized with time management skills in a fast-paced ... per client requests. * MS Office proficient * DocuSign helpful * Quick and accurate data entry ...
Client Manager
Anaheim, CA · On-site
$75K - $85K/yr
Client Manager The Client Manager oversees a dedicated book of business comprised primarily of lower-complexity clients, delivering consistent service and lifecycle support. This role serves as a ...
Client Manager
Anaheim, CA · On-site
$75K - $85K/yr
Client Manager The Client Manager oversees a dedicated book of business comprised primarily of lower-complexity clients, delivering consistent service and lifecycle support. This role serves as a ...
Client Manager
Anaheim, CA · On-site
$75K - $85K/yr
The Client Manager oversees a dedicated book of business comprised primarily of lower-complexity clients, delivering consistent service and lifecycle support. This role serves as a primary point of ...
Client Manager
Anaheim, CA · On-site
$75K - $85K/yr
The Client Manager oversees a dedicated book of business comprised primarily of lower-complexity clients, delivering consistent service and lifecycle support. This role serves as a primary point of ...
Customer Manager (Natural Channel)
Santa Rosa, CA · On-site
$57K - $60K/yr
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
Customer Manager (Natural Channel)
Santa Rosa, CA · On-site
$57K - $60K/yr
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
Customer Manager (Natural Channel)
$166K - $167K/yr
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
Customer Manager (Natural Channel)
$166K - $167K/yr
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
Managing Director, Client Executive
San Francisco, CA · On-site
$150 - $350/hr
Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage. * Understand our competitors ...
Managing Director, Client Executive
San Francisco, CA · On-site
$150 - $350/hr
Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage. * Understand our competitors ...
Customer Analytic Manager
Los Angeles, CA · On-site
Company Description About Client: They help in transforming the leading organizations and ... Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Los Angeles, California ...
Customer Analytic Manager
Los Angeles, CA · On-site
Company Description About Client: They help in transforming the leading organizations and ... Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Los Angeles, California ...
Client Customer Manager information
What does a client customer manager do?
A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.
What are the key skills and qualifications needed to thrive as a client customer manager?
To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.
How does a client customer manager typically collaborate with other departments to ensure client satisfaction?
As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.
What is the difference between Client Customer Manager vs Customer Service Representative?
| Aspect | Client Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Relevant experience, sometimes certifications in customer relationship management | High school diploma or equivalent, on-the-job training |
| Work Environment | Office setting, client meetings, account management | Call centers, retail, online support |
| Employer & Industry | Businesses across industries, especially B2B sectors | Retail, telecom, hospitality, service industries |
| Search & Comparison Intent | Understanding account management roles, client relations | Customer support, issue resolution |
The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.
Is a client customer manager a good job?
A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.
What are the duties of a client customer manager?
A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.
What cities in California are hiring for Client Customer Manager jobs?
Cities in California with the most Client Customer Manager job openings:
Full-time
Medical, Retirement
Re-posted 27 days ago
Job description
Company:
Description:
Summary
The Client Manager II applies experience and critical thinking skills to anticipate client needs. The Client Manager II demonstrates an ability to understand and articulate expanded and/or alternative methods of managing the clients benefit programs, to include current trends such as consumer driven healthcare, alternative funding arrangements, and health & productivity management. Introduce plans designed to support the clients' organizational strategic initiatives and make recommendations accordingly based on client feedback/interest level.
Essential Duties & Responsibilities
Education and/or Experience
Work Environment & Physical Demands
The applicable base salary range for this role is $60,000 to $128,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.
The applicable base salary range for this role is $64,700 to $120,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Description:
Summary
The Client Manager II applies experience and critical thinking skills to anticipate client needs. The Client Manager II demonstrates an ability to understand and articulate expanded and/or alternative methods of managing the clients benefit programs, to include current trends such as consumer driven healthcare, alternative funding arrangements, and health & productivity management. Introduce plans designed to support the clients' organizational strategic initiatives and make recommendations accordingly based on client feedback/interest level.
Essential Duties & Responsibilities
- Actively participate in initial strategy meeting with the client to develop the broad outline of the strategy as expressed by the Client Executive.
- Acting in the capacity of the project manager, further refine strategy with the client's input and as carrier data/feedback is received.
- Develop marketing strategy for clients based on their needs, history and a strong knowledge built over time regarding carriers which can provide the best possible benefit designs and premiums.
- Negotiate with carriers on client's behalf, drawing on knowledge of the client's historical trends, claims history and making judicious use of internal underwriting expertise to question carrier rate decisions.
- Manage the client's annual timeline to include the renewal and Open Enrollment process.
- Actively participate in, and frequently lead, the strategic planning and renewal meetings to learn client needs, challenges and concerns.
- Orchestrate the installation of benefit package(s) to include managing multiple vendor and carrier communications simultaneously, resolving systems compatibility and the resolution of issues.
- Create the strategy and branding under which the benefit package will be presented to the client's workforce to include the key areas of focus to be messaged during Open Enrollment meetings and in plan specific communications.
- Develop the client's Open Enrollment communication campaign in a manner that creates understanding and value of the benefits programs while enriching employees to be knowledgeable healthcare consumers.
- Develop analytical, customer service and communication skills needed to perform as a Client Executive.
- Manage the book with minimal supervision from the Client Executive to include tracking renewal dates and following up with the team throughout the renewal process, instructing the team to begin gathering necessary renewal information and update presentations.
- Present to Client Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates.
- Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities.
- Keep Client Executive apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive to develop possible resolutions and proactive solutions to avoid continued or future problems.
- Through regular, daily interaction with and observation of the service team, assess the skills and knowledge of service team member(s) and recommend formal training and developmental opportunities needed to grow their abilities.
- Based on knowledge of team member(s) skills and abilities, delegate tasks as appropriate.
- Responsible for ensuring project is on time and deadlines are being met.
- Ensure good file maintenance with documentation of account issues and maintenance of the Agency Management System.
- Establish and consistently maintain effective and positive working relationships with internal associates and clients.
Education and/or Experience
- Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 - 7 years of experience servicing group health and benefits sales or service at a brokerage or carrier. At a minimum, 3 of these years must be at a brokerage servicing large client groups (50+ lives).
- A successful work history of strong client service skill with progressively greater levels of responsibility is required.
- Bachelor degree strongly preferred.
- Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
- Strong knowledge of employee health insurance carriers, their strengths and weaknesses, and plan design features as well as the factors which affect cost and plan design.
- Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
- Maintain a valid driver's license and dependable transportation.
- Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.
Work Environment & Physical Demands
- Ability to use computer keyboard and sit in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones.
- Work is performed in a typical interior/office work environment.
- Travel to client sites is required. Travel is usually within driving distance of the office, but on regular occasions will require a 2 - 3 night stay out of town.
- Extended work hours (10 - 12 hrs/day) required on occasion during peak workload periods and to participate in networking and industry functions that begin before the workday, and may extend into the evening.
The applicable base salary range for this role is $60,000 to $128,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.
The applicable base salary range for this role is $64,700 to $120,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.