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Client Customer Manager Jobs in California (NOW HIRING)

Acosta

Customer Manager - CPG

Sacramento, CA · On-site

$57K - $65K/yr

Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...

New

Acosta

Customer Manager - CPG

Sacramento, CA · On-site

Our sales and digital teams build lasting relationships, ensuring our client brands get the space ... customers. * Trade Marketing : Manage manufacturers' trade marketing funds, process direct ...

New

Allied Universal

Client Manager

San Jose, CA · On-site

$85K - $87K/yr

... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Allied Universal

Client Manager

San Jose, CA · On-site

$85K - $87K/yr

... customers we serve. Allied Universal is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Firm Media Inc

Be Seen First

Client Manager

Ontario, CA · On-site

$28/hr

We expect Client Managers to be reliable professionals able to achieve a balance between customer orientation and a results-driven approach. RESPONSIBILITIES * Client Engagement : Serve as the main ...

Allied Universal

Client Manager

San Jose, CA

$85K - $87K/yr

... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Allied Universal

Client Manager

San Jose, CA · On-site

... customers we serve. Allied Universal is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Gallagher

Client Manager

Glendale, CA

Overview As the Client Manager you will ensure delivery of exceptional service to Gallagher ... customers based on race, color, religion, creed, gender (including pregnancy status), sexual ...

Gallagher

Client Manager

Glendale, CA · On-site

How you'll make an impact As the Client Manager you will ensure delivery of exceptional service to ... customers based on race, color, religion, creed, gender (including pregnancy status), sexual ...

City National Bank

Client Manager

Irvine, CA · On-site

$127K - $237K/yr

CLIENT MANAGER WHAT IS THE OPPORTUNITY? Is primary point of contact and service provider for existing and newly developed relationships. Retains and grows client relationships through high touch ...

Acosta

Customer Manager (Natural Channel)

Santa Rosa, CA

$166K - $167K/yr

Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...

Acosta

Customer Manager (Natural Channel)

Santa Rosa, CA · On-site

$57K - $60K/yr

Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...

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Client Customer Manager information

How does a Client Customer Manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is client manager a good job?

A client manager is responsible for maintaining relationships with clients, ensuring their needs are met, and supporting business growth. The role often requires strong communication, problem-solving skills, and industry knowledge, with opportunities for advancement and performance-based compensation. It can be a rewarding career for those who enjoy client interaction and strategic planning.

What does a customer manager do?

A client customer manager oversees relationships with clients to ensure their needs are met, address concerns, and promote customer satisfaction. They often coordinate with sales, support, and account teams, using communication and problem-solving skills to maintain long-term partnerships.

What are the key skills and qualifications needed to thrive as a Client Customer Manager, and why are they important?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What does a Client Customer Manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.
What are popular job titles related to Client Customer Manager jobs in California? For Client Customer Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Client Customer Manager jobs in California look for? The top searched job categories for Client Customer Manager jobs in California are:
What cities in California are hiring for Client Customer Manager jobs? Cities in California with the most Client Customer Manager job openings:
Client Customer Manager jobs near you
Client Manager Employee Benefits

Client Manager Employee Benefits

Marsh & McLennan Companies, Inc.

Walnut Creek, CA • On-site

$64K - $120K/yr

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Company:
Description:
Summary
The Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers may occasionally perform in the capacity of a Client Executive Service for specifically assigned accounts to oversee the preparation of and providing renewal and new business presentations.
Essential Duties & Responsibilities
  • Act as the initial point of contact for Clients, Carriers and others on the Client Service Team in the following areas:
    • RFP review and preparation.
    • Analysis of utilization reports, carrier reports and claims data and trends.
    • COBRA, HIPAA and coordination of 5500 data.
    • Work closely with and instruct carrier representatives to ensure smooth implementation of new plans.
    • Ensure required plan information and materials are sent to the client in a timely manner.
  • Guide and mentor Benefit Analysts throughout the process of gathering Client census and benefit plan information used to prepare materials for new business presentations, renewals and open enrollment meetings.
    • Explain client needs and concerns focusing on how various plan designs and recommendations address those issues.
    • Review renewals, new business presentations, and open enrollment materials to ensure they are accurate and complete in content, are compliant with company and regulatory guidelines, and reflect a professional appearance.
    • Ensure that client files and documentation are maintained according to policy and procedures, and consistent with Marsh & McLennan professional standards.
  • Develop analytical, customer service and communication skills needed to perform as a Client Executive Service.
    • Present to Client Service or Sales Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates.
    • Under the guidance of the Client Executive Service, participate in prospect and renewal meetings to learn client needs, challenges and concerns.
    • Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities.
    • Conduct employee open enrollment meetings to communicate benefit options.
    • Respond to and resolve routine issues the client may encounter regarding receipt of benefit services and coverage questions.

  • Keep Client Executive Service apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive Service to develop possible resolutions and proactive solutions to avoid continued or future problems.

Education and/or Experience
  • Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 years' experience providing group health and benefits sales or service while at a brokerage or carrier.
  • Bachelor degree strongly preferred.
  • Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
  • Strong knowledge of employee health insurance carriers, their strengths and weaknesses, plan design features as well as the general factors which affect cost and plan design.
  • Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
  • Maintain a valid driver's license and dependable transportation.
  • Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.

Work Environment & Physical Demands
  • Ability to use computer keyboard and sit in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment.
  • Travel to client sites is required. Usually within driving distance, but occasionally consists of 2 - 5 night stay out of town.

#LI-DNI
The applicable base salary range for this role is $64,700 to $120,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Apply