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Client Customer Manager Jobs in California (NOW HIRING)

Recruitics

Client Manager

Lafayette, CA

OVERVIEW We are seeking a strategic, consultative Client Manager to help enterprise customers maximize the value of the Recruitics Talent Intelligence & Acquisition Platform. This role combines ...

Recruitics UK

Client Manager

Lafayette, CA

OVERVIEW We are seeking a strategic, consultative Client Manager to help enterprise customers maximize the value of the Recruitics Talent Intelligence & Acquisition Platform. This role combines ...

Marsh LLC

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

Willis Towers Watson

Client Manager

Sacramento, CA · On-site

$80K - $100K/yr

The Total Rewards Client Manager is responsible for assisting Newfront employee benefits clients on ... Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ...

Recruitics

Client Manager

Lafayette, CA · On-site

OVERVIEW We are seeking a strategic, consultative Client Manager to help enterprise customers maximize the value of the Recruitics Talent Intelligence & Acquisition Platform. This role combines ...

Oliver Wyman

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

Baidu

Client Manager

Mountain View, CA · On-site

$30 - $45/hr

Client Account Manager Mountain View, CA Job Type: Contractor, Onsite, Monday - Friday About the ... Customer Focus - Prioritize understanding and exceeding partner needs to build strong, lasting ...

Mercer France

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

Marsh LLC

Client Manager

Aliso Viejo, CA · On-site

$56K - $120K/yr

Client Managers may occasionally perform in the capacity of a Client Executive Service for ... Develop analytical, customer service and communication skills needed to perform as a Client ...

Baidu USA

Client Manager

Mountain View, CA · On-site

$30 - $45/hr

Client Account Manager (contractor) Job Location: Mountain View, CA Job Type: Contractor, Onsite ... Customer Focus - Prioritize understanding and exceeding partner needs to build strong, lasting ...

recruitics

Client Manager

Lafayette, CA · On-site

$50K - $80K/yr

OVERVIEW We are seeking a strategic, consultative Client Manager to help enterprise customers maximize the value of the Recruitics Talent Intelligence & Acquisition Platform. This role combines ...

WTW inc.

Client Manager

San Francisco, CA · On-site

$80K - $100K/yr

Description The Total Rewards Client Manager is responsible for assisting Newfront employee ... Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ...

Willis Towers Watson (WTW)

Client Manager

San Francisco, CA · Remote

$80K - $100K/yr

The Total Rewards Client Manager is responsible for assisting Newfront employee benefits clients on ... Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ...

Recruitics Careers

Client Manager

Lafayette, CA · On-site

OVERVIEW We are seeking a strategic, consultative Client Manager to help enterprise customers maximize the value of the Recruitics Talent Intelligence & Acquisition Platform. This role combines ...

Marsh & McLennan

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

Oliver Wyman

Client Manager

Aliso Viejo, CA · On-site

$56K - $120K/yr

Client Managers may occasionally perform in the capacity of a Client Executive Service for ... Develop analytical, customer service and communication skills needed to perform as a Client ...

Willis Towers Watson

Client Manager

San Francisco, CA · On-site

$80K - $100K/yr

The Total Rewards Client Manager is responsible for assisting Newfront employee benefits clients on ... Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ...

Willis Towers Watson

Client Manager

San Francisco, CA · On-site

$80K - $100K/yr

The Total Rewards Client Manager is responsible for assisting Newfront employee benefits clients on ... Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in California

Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in California are hiring for Client Customer Manager jobs?

Cities in California with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

U.S. Private Bank - Client Center Manager - Vice President

JPMorgan Chase & Co.

San Francisco, CA • On-site

$109K - $165K/yr

Full-time

Medical, Retirement

Re-posted 28 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description


Step into a high-visibility role leading San Francisco's Private Bank Client Center-where you'll run world-class daily operations and help open our second-largest global Client Center this fall.
As a Client Center Manager in the Private Bank you will lead the day-to-day operations of the San Francisco Client Center. You will work in a complex, team-oriented, and fast-paced environment with bankers, product partners, and operations teams. Your role will involve managing the Client Center reservation books, overseeing daily meetings and events, implementing and developing protocols, liaising with catering partners and staff, managing financials, and assisting in project analysis.
The JP Morgan Private Bank Client Center Team leads the operation of the firm's Client Centers around the world. Our Client Centers allow our banking teams to welcome their clients and conduct business in a sophisticated and secure environment. We are responsible for ensuring that guests and visitors have a first class experience from the time they enter to the time they leave.
Job responsibilities
  • Manage the Client Center staff to include JP Morgan employees and contractors
  • Oversee Client Center's daily meetings and events
  • Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)
  • Liaise with catering partners and back-of-house staff and conduct weekly/daily BEO meetings.
  • Survey client experience and propose solutions based on feedback as needed
  • Manage financials to ensure that budgets are met annually
  • Assist with project analysis with San Francisco as well as future satellite locations
  • Instruct staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others
  • Aid with desk coverage at local Client Centers as needed to maintain uninterrupted client service and operational support

Required qualifications, capabilities, and skills
  • Bachelor's degree required
  • 7+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experience
  • Excellent time management and written/ verbal communication skills
  • Proficiency in Excel, PowerPoint and Word
  • Ability to work flexible hours and meet deadlines

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

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