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Client Customer Manager Jobs in Arizona (NOW HIRING)

TicketManager

Senior Manager, Customer Support

Mesa, AZ · On-site

$100K - $135K/yr

Companies spend more than $600 billion each year on client entertainment. TicketManager is the ... The Role TicketManager is looking for a Senior Manager, Customer Support to own the day-to-day ...

BizIQ

CRM & Marketing Coordinator

Phoenix, AZ · On-site

$16 - $18/hr

Own client CRM onboarding and help clients quickly become confident using the platform. * Onboard new clients to the CRM, guiding them through setup and initial use. * Resolve inbound client ...

K2 Electric

Electrical Project Manager

Phoenix, AZ · On-site

$95K - $140K/yr

Work with PEs to follow up with client/customer to process change orders as needed. * Ensure ... Able to manage profitable projects * Able to provide training in the areas of project management ...

K2 Electric

Electrical Project Manager

Phoenix, AZ · On-site

$95K - $140K/yr

Work with PEs to follow up with client/customer to process change orders as needed. * Ensure ... Able to manage profitable projects * Able to provide training in the areas of project management ...

K2 Electric

Electrical Project Manager

Phoenix, AZ · On-site

$95K - $140K/yr

Work with PEs to follow up with client/customer to process change orders as needed. * Ensure ... Able to manage profitable projects * Able to provide training in the areas of project management ...

NEXACC

Client Relationship Manager

Phoenix, AZ · Hybrid

$880 - $1.2K/wk

As a Client Relationship Manager, you will play a crucial role in maintaining and enhancing client ... Strong communication, interpersonal skills, and a customer-centric approach are essential for ...

FlexTG

Client Relationship Manager

Mesa, AZ · Hybrid

$60K - $70K/yr

Description Client Relationship Manager Location: Remote (Hybrid if within 35 miles of a FlexTG ... Drive customer satisfaction, retention, and growth across your portfolio * Partner cross ...

FlexTG

Client Relationship Manager

Mesa, AZ · Hybrid

$60K - $70K/yr

About the Role We're seeking a Client Relationship Manager who thrives on building strong partnerships and delivering exceptional customer experiences. In this role, you'll serve as the trusted ...

FlexTG

Client Relationship Manager

Mesa, AZ · Hybrid

Client Relationship Manager ???? Location: Remote (Hybrid if within 35 miles of a FlexTG office - 3 ... Drive customer satisfaction, retention, and growth across your portfolio * Partner cross ...

Flextechnologygroup

Client Relationship Manager

Mesa, AZ · On-site

$60K - $70K/yr

About the Role We're seeking a Client Relationship Manager who thrives on building strong partnerships and delivering exceptional customer experiences. In this role, you'll serve as the trusted ...

TDIndustries

Client Manager-Construction

Phoenix, AZ · On-site

Job Summary The Client Manager (CM) is responsible for managing the day-to-day relationship for ... Track and analyze key client metrics, including revenue, gross margin, and customer satisfaction ...

TDIndustries

Client Manager-Construction

Phoenix, AZ · On-site

Job Summary The Client Manager (CM) is responsible for managing the day-to-day relationship for ... Track and analyze key client metrics, including revenue, gross margin, and customer satisfaction ...

YUPRO Placement

Client Delivery Manager

Phoenix, AZ · On-site

$65K - $70K/yr

Client Delivery Manager This is an internal, direct hire position at YUPRO Placement. This is a ... Comfort using Microsoft Office Suite, online recruiting tools, ATS platforms, and CRM or ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Arizona

Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Arizona are hiring for Client Customer Manager jobs?

Cities in Arizona with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Senior Manager, Customer Support

Mesa, AZ • On-site

TicketManager
Software Development • 51 - 200 employees
Learn more about TicketManagerexternal

$100K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Live events are fun.
Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you'll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.
If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.
The Role
TicketManager is looking for a Senior Manager, Customer Support to own the day-to-day performance, development, and operational effectiveness of our Customer Support function across general, enhanced, and premium/dedicated support. This leader will oversee our full Support organization and serve as the primary connection between frontline Support and the broader Customer organization. You'll become a deep product and operational subject-matter expert-coaching the team, managing escalations, identifying systemic issues, and partnering cross-functionally to continuously improve how TicketManager supports its customers.
Responsibilities:
  • Team Leadership & Development
    • Lead, coach, develop, and hold the Customer Support organization accountable, establishing clear performance expectations by level.
    • Conduct regular 1:1s, coaching, performance reviews, and development conversations; build bench strength for progression into levels or other roles.
    • Partner with People Operations on hiring, onboarding, performance management, promotions, and workforce planning.
    • Foster a culture of accountability, urgency, continuous learning, and customer ownership.
  • Support Operations & Performance
    • Own day-to-day performance of the Support function across general, enhanced, and premium/dedicated support, including staffing, workload distribution, and escalation coverage.
    • Own and monitor Support KPIs-SLA attainment, CSAT, response/resolution time, backlog, ticket volume, quality, productivity, and escalation trends.
    • Ensure the right work reaches the right level of Support and that escalation paths operate effectively.
    • Ensure enhanced and premium support commitments are consistently delivered in accordance with customer expectations and contracts.
  • Product & Technical Leadership
    • Become a subject-matter expert across TicketManager's ticketing and guest management products, including the workflows performed at each Support level.
    • Partner with product experts to stay current on releases, enhancements, and known issues; translate product changes into team training and documentation.
    • Identify recurring technical issues and partner directly with Product and Technology on resolution, including opening and managing tickets when needed.
  • Customer Service & Escalation Management
    • Serve as the management escalation point for complex, sensitive, or high-impact customer issues, stepping into customer conversations when needed.
    • Maintain visibility into the health and support experience of enhanced and premium customers; partner with employees on premium/dedicated trends and assurance reviews.
    • Identify patterns in customer feedback, complaints, and product friction, and turn insights into actionable improvements.
    • Partner with other customer-facing teams when issues extend beyond traditional Support.
  • Quality, Training, & Knowledge Management
    • Establish and maintain Support quality standards across all levels; own the overall training strategy in partnership all subject-matter experts.
    • Ensure new hires receive effective onboarding and reach expected proficiency within established timelines.
    • Keep Customer Playbooks, internal documentation, Knowledge Base content, and escalation procedures accurate and useful.
    • Use QA reviews, customer feedback, ticket trends, and performance data to identify coaching and training needs.
  • Process Improvement & Scalability
    • Continuously evaluate Support workflows for opportunities to improve speed, quality, consistency, and scalability.
    • Identify repetitive or low-value work that can be automated, moved to self-service, or appropriately shifted other levels.
    • Partner with AI, Product, Engineering, and Operations to introduce tools and workflows that improve efficiency and customer experience.
    • Lead Support-related operational projects from identification through implementation.
  • Cross-Functional Partnership & Reporting
    • Serve as the primary operational leader for Customer Support across the broader Customer organization, partnering with Customer Solutions, Implementation, Sales, Product, Engineering, AI, and People Operations.
    • Surface recurring customer and product issues to the appropriate internal stakeholders.
    • Provide regular reporting to the General Manager on Support performance, trends, risks, staffing, and improvement initiatives.
    • Support the GM in workforce planning, organizational design, budgeting, and future Support strategy.
Desired Skills and Experience:
  • Bachelor's degree required.
  • 7-10+ years of overall customer support/service experience, including 4+ years directly leading and developing a team.
  • Experience leading a tiered, escalation-based support organization strongly preferred.
  • Proven track record improving SLA attainment, CSAT, and response/resolution-time KPIs in a fast-paced environment.
  • Strong coaching, performance management, and talent-development skills.
  • Comfortable serving as an escalation point for complex or high-impact customer issues, including direct customer conversations.
  • Experience partnering cross-functionally with Product and Engineering to resolve systemic issues and translate customer feedback into improvements.
  • Experience with Jira and Confluence for managing cross-functional projects, and maintaining process/knowledge documentation.
  • Familiarity with support/ticketing platforms, QA/CSAT tools, and knowledge-base systems, with a data-driven approach to identifying trends.
  • SaaS software industry experience strongly preferred.
  • Experience identifying automation or self-service opportunities that help a support organization scale without proportional headcount growth is a plus.
TicketManager Highlights:
  • Location: Mesa, AZ
  • Compensation: $100,000-$135,000 Base Salary + Variable Compensation
  • Reports to: General Manager, Account Services
  • Work Expectations: In-office, Monday-Friday
  • Retirement: 401(k) & Company Match
  • Health Benefits: Medical, Dental, Vision & Chiropractic
  • Time Off: Unlimited PTO
  • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
  • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
  • Perks: Fun, collaborative, in-office culture with catered lunches and big company perks with the autonomy of a high-growth startup
  • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
  • 4.5 out of 5 Glassdoor rating
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500

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