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Client Care Director Jobs in Nebraska (NOW HIRING)

Right at Home

Client Care Manager

Kearney, NE · On-site

Provide direct client care when necessary. * Encourage client feedback and Google reviews. Community & Relationship Building * Build and maintain relationships with hospitals, clinics, assisted ...

Revive Inc

Direct Care/Med Aide

Hastings, NE

$15 - $18/hr

Observe and report client behaviors, concerns, or medical issues to nursing staff * Communicate ... Provide direct care services for clients in the Withdrawal Management (WM) program, including ...

HDR

Client Experience Director

Omaha, NE · On-site

At HDR, our employee-ownership model shapes everything we do, including how we support and care for ... The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping ...

HDR

Client Experience Director

Omaha, NE · On-site

At HDR, our employeeownership model shapes everything we do, including how we support and care for ... The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping ...

Revive Inc

Direct Care Staff

Hastings, NE

$16.50 - $20.50/hr

Summary: The Direct Care Staff member provides compassionate, hands-on support to clients ... Maintain and promote client rights, ensuring clients are informed of their rights upon admission ...

Siena Francis House

Clinical Director - Miracles

Omaha, NE · On-site

$76K - $104K/yr

Clinical Director - Miracles Program Position Summary The Clinical Director provides executive ... improve client care and program effectiveness. * Monitor contracts, grants, and reporting ...

Siena Francis House

Clinical Director - Miracles

Omaha, NE · On-site

$76K - $104K/yr

Clinical Director - Miracles Program Position Summary The Clinical Director provides executive ... improve client care and program effectiveness. * Monitor contracts, grants, and reporting ...

RehabVisions

Director of Rehab

Omaha, NE · On-site

... client care. * Complete necessary documentation in accordance with state and RehabVisions ... Direct patients/clients to appropriate accounting/billing staff when necessary. * Facilitate new ...

RehabVisions

Director of Rehab

Omaha, NE · On-site

... client care. * Complete necessary documentation in accordance with state and RehabVisions ... Direct patients/clients to appropriate accounting/billing staff when necessary. * Facilitate new ...

RehabVisions

Director of Rehab

Bellevue, NE · On-site

... client care. * Complete necessary documentation in accordance with state and RehabVisions ... Direct patients/clients to appropriate accounting/billing staff when necessary. * Facilitate new ...

RehabVisions

Director of Rehab

Papillion, NE · On-site

... client care. * Complete necessary documentation in accordance with state and RehabVisions ... Direct patients/clients to appropriate accounting/billing staff when necessary. * Facilitate new ...

RehabVisions

Director of Rehab

Omaha, NE · On-site

$110 - $150/hr

... client care. * Complete necessary documentation in accordance with state and RehabVisions ... Direct patients/clients to appropriate accounting/billing staff when necessary. * Facilitate new ...

RehabVisions

Director of Rehab

Bellevue, NE · On-site

$90 - $120/hr

... client care. * Complete necessary documentation in accordance with state and RehabVisions ... Direct patients/clients to appropriate accounting/billing staff when necessary. * Facilitate new ...

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Client Care Director information

What does a client care director do?

A Client Care Director is responsible for overseeing the delivery of high-quality services to clients, ensuring their needs are met and their satisfaction is maintained. They manage client relationships, address concerns, and coordinate with internal teams to improve client experiences. Additionally, they may supervise client care staff, develop client service strategies, and monitor performance metrics to ensure service standards are upheld. Their goal is to foster long-term relationships and enhance the overall reputation of the organization.

What are the key skills and qualifications needed to thrive as a client care director, and why are they important?

To thrive as a Client Care Director, you need a strong background in client relations, team leadership, and service management, often supported by a degree in business, healthcare administration, or a related field. Familiarity with client relationship management (CRM) systems, scheduling software, and compliance regulations is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and effectively managing staff and client expectations. These abilities ensure the delivery of high-quality client experiences, operational efficiency, and sustained business growth.

How does a client care director typically collaborate with other departments to enhance client satisfaction?

A Client Care Director regularly works cross-functionally with sales, operations, and product teams to address client needs and ensure a seamless service experience. This role often involves attending strategy meetings, sharing client feedback, and coordinating solutions to complex service issues. Effective collaboration helps to align company offerings with client expectations, leading to higher satisfaction and retention rates. Building strong interdepartmental relationships is key to proactively identifying opportunities for improvement and delivering exceptional client care.

What is the difference between Client Care Director vs Client Services Manager?

AspectClient Care DirectorClient Services Manager
ResponsibilitiesOversees overall client satisfaction, strategic client relationship management, and department leadershipManages client accounts, coordinates service delivery, and ensures client needs are met
Required CredentialsTypically requires a bachelor’s degree, experience in client relations, and leadership skillsUsually requires a bachelor’s degree and experience in client support or account management
Work EnvironmentExecutive-level, strategic planning, often in corporate or agency settingsOperational, client-facing roles within service teams or departments

The main difference is that a Client Care Director focuses on strategic leadership and overall client satisfaction, while a Client Services Manager handles day-to-day client interactions and service delivery. Both roles require strong communication skills and industry experience, but the Director typically has broader responsibilities and a higher level of oversight.

What are the most commonly searched types of Client Care jobs in Nebraska?

The most popular types of Client Care jobs in Nebraska are:

Client Care Director jobs near you

Client Care Manager

Right at Home Northeast & Central Nebraska

Grand Island, NE

$42K - $50K/yr

Full-time

Posted 2 days ago

New

Job description

Client Care Manager

Right at Home – Grand Island, Nebraska

Are you looking for a career where your work truly makes a difference? At Right at Home, our mission is to improve the quality of life for those we serve by helping seniors and adults with disabilities remain safe and independent in their own homes. Every day, we support families during important moments by providing compassionate, dependable care.

Because of our commitment to both our clients and our team, Right at Home has been proudly recognized as a Forbes Great Place to Work Certified workplace for two consecutive years.

The Client Care Manager plays a key role in delivering this mission by guiding families through care decisions, building meaningful relationships, and ensuring every client receives safe, high-quality, and personalized care.
Position Summary

The Client Care Manager serves as a trusted guide for families exploring home care services and is responsible for ensuring the highest quality of care is delivered in the home. This role focuses on understanding each client’s unique needs, developing personalized care plans, supporting Care Professionals, and maintaining strong relationships with clients, families, and community partners.

Responsibilities

  • Play an integral role in helping Right at Home improve the lives of individuals and families throughout our community.
  • Answer incoming calls with empathy and the intent to improve the quality of life for every caller.
  • Listen carefully and ask thoughtful, open-ended questions to understand each family’s needs and concerns.
  • Provide education on home care services and share helpful community resources when appropriate.
  • Schedule and conduct in-home assessments and coordinate care start dates.
  • Develop, implement, and maintain individualized care plans that create extraordinary client experiences.
  • Maintain ongoing communication with clients, families, Care Professionals, and referral partners.
  • Conduct regular announced and unannounced supervisory visits to ensure safe, meaningful, and high-quality care.
  • Address client concerns promptly and communicate Care Professional feedback to the recruiting team.
  • Facilitate Care Professional and client introductions and provide training support when needed.
  • Provide direct client care when necessary to support continuity of services.
  • Actively seek client feedback and encourage reviews to help share positive experiences within the community.
  • Build and maintain strong relationships with hospitals, clinics, assisted living communities, skilled nursing facilities, social workers, case managers, and other healthcare professionals.
  • Conduct random drug testing during supervisory visits as required.
  • Assist with answering phones and scheduling shifts as needed to support office operations.

Education / Skills / Abilities / Availability

  • High school diploma required; Associate degree in social work, healthcare, or public service preferred.
  • Active CNA license in Nebraska required.
  • Strong organizational and computer skills.
  • Excellent communication and interpersonal skills.
  • Strong telephone and customer service skills.
  • Knowledge of common medical terminology preferred.
  • Bilingual in English & Spanish a plus