Client Care Associate Jobs in Bloomfield, CT (NOW HIRING)

Location Detail: 60 Hartland St E. Hartford (10630)

Shift Detail: Coverage Greater Manchester Region, productivity expectation of 28.

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network as a Wound Care RN. 

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years.  Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient.  As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home.  Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients’ families.  

As part of the person centered care model, this role will participate in the daily management and delivery of wound care for the Wound program. This role will ensure the delivery of outcome based wound care, cost effective care by utilizing metric-driven decisions. This role will collaborate with Wound team members to achieve exceptional outcomes. The Wound team RN performs wound care and oversight of clinical staff in the daily delivery of services and maintenance of clinical care standards for clients receiving the specialized wound care treatments. Develops, directs, and manages the daily operations and delivery of wound care to patients, and participates in the development, maintenance and implementation of program goals and objectives.

Manages a wound care case load and LPN staff ensuring consistent delivery of quality care and communications; collaborates and explores opportunities for cost effectiveness for wound treatments in relationship to patient needs

Seeks consultation with WOCN staff to identify and plan interventions designed to solve complex problems involving client care.

Develops and interdisciplinary approach to client care with Wound program/Agency staff. The Wound Program RN will direct and coordinate all client care services for both Wound care and medical/surgical services required by the patient to achieve outcomes. Informs the physician/wound clinics of changes in client needs, wounds that require change to the plan of care for wound care treatments and disease management

Determines staffing needs and coordinates patient scheduling to meet service demands.

Accountable for team performance in achieving desired clinical and operational performance measures.

Follows trends in specialty area of wounds for home care industry; makes recommendations of treatment options for incorporation into the program. 

Participates in training, coaching of staff and onboarding to the Wound program 

Participates and facilitates professional development needs and competency for wound program. 

In addition, the position involves other duties such as: 

1. Will actively participate in the performance improvement process known as H3W.

2. Participates in clinical education area to provide programs aimed to improve clinical competencies of direct service staff. 

3. Researches new information related to wound specialty and communicates to team. 4. Performs other duties as assigned.

Education: Associates degree, diploma in nursing. Wound/Ostomy specialty certification and Bachelor’s Degree in nursing preferred.

Experience: Minimum of two years nursing experience in clinical specialty area required. Minimum two years in homecare preferred.

Licensure, Certification, Registration: RN License required. Obtain Wound/Ostomy certification within 6 months of hire required.

Knowledge, Skills and Ability Requirements: 

• Ability to effectively communicate at all levels within the organization and share knowledge, ideas and information. 

• Demonstrated success in management, planning and leadership ability for meeting patient outcomes. 

• Able to understand problem situations, solve problems and independently assess a wide variety of tasks in order to effectively take action to identify solutions to benefit the client/agency 

• Knowledge of relevant industry standards for wound care treatments 

• Ability to balance financial, quality, people and customer expectation appropriate to business situation. 

• Intermediate to advanced MS Outlook, Word, Excel and PowerPoint, and Microsoft Project.
 

We take great care of careers

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this isyour moment.