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Client Care Associate Jobs in Bloomfield, CT (NOW HIRING)

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

Client Care Coordinator Location: On Site , Springfield MA , M-F - 9-5 Department: Boca Health ... Requirements * Associate's Degree in Psychology, Social Work, Counseling, or related field ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$17.50 - $22.75/hr

Client Care Coordinator Location: On Site , Springfield MA , M-F - 9-5 Department: Boca Health ... Requirements * Associate's Degree in Psychology, Social Work, Counseling, or related field ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

Client Care Coordinator Location: On Site , Springfield MA , M-F - 9-5 Department: Boca Health ... Requirements * Associate's Degree in Psychology, Social Work, Counseling, or related field ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

Client Care Coordinator Location: On Site , Springfield MA , M-F - 9-5 Department: Boca Health ... Requirements * Associate's Degree in Psychology, Social Work, Counseling, or related field ...

Bright Horizons

Child Care Associate Teacher

Suffield, CT

$17.20 - $21.40/hr

... care, daycare, or preschool settings is preferred * CDA, Associate, or bachelor's degree in early ... client site requirements concerning immunizations, employment physical/screening, and health and ...

Bright Horizons

Child Care Associate Teacher

Bristol, CT

$17.20 - $21.40/hr

... care, daycare, or preschool settings is preferred * CDA, Associate, or bachelor's degree in early ... client site requirements concerning immunizations, employment physical/screening, and health and ...

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Client Care Associate information

See Bloomfield, CT salary details

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How much do client care associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client care associate in Bloomfield, CT is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, maintain accurate records, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.
Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Bloomfield, CT as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,623 per year, or $17.1 per hour.

Client Care Coordinator

Boca Recovery Center

Springfield, MA • On-site

$18 - $23.50/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Client Care Coordinator
Location: On Site , Springfield MA , M-F - 9-5
Department: Boca Health Marketing
Reports to: National Director of Strategic Development
Salary: Competitive based on education and experience.
About Boca Recovery Center
Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.
Position Overview
We are seeking a dedicated and compassionate Client Care Coordinator to support clients through their treatment journey and ensure a successful transition into aftercare services. This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and alumni teams. The Client Care Coordinator also provides support in AMA prevention and case management tasks such as FMLA and short-term disability processes.
Key Responsibilities
Aftercare & Discharge Planning
  • Develop and implement individualized aftercare plans in coordination with clients, families, and clinical staff.
  • Facilitate referrals and placements into outpatient programs, sober living, and recovery housing.
  • Document and communicate all discharge planning details with the treatment team and referral sources.
Client Engagement & Support
  • Assist clients in navigating legal, family, or logistical barriers to treatment and recovery.
  • Participate in AMA blocking efforts, providing motivational support and involving family/support systems.
  • Maintain consistent, supportive communication with clients during treatment and facilitate smooth post-discharge transitions.
Group Facilitation
  • Lead engaging group sessions focused on relapse prevention, life skills, recovery maintenance, and aftercare education.
  • Encourage active participation and provide resources for continued care and long-term recovery.
Case Management Support
  • Support clients in completing FMLA, short-term disability, and related medical leave documentation.
  • Coordinate with employers, EAPs, and insurance providers to ensure continuity of care.
  • Provide assistance with housing, transportation, and employment resources during the discharge process.
Team Coordination & Communication
  • Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care coordination.
  • Actively participate in interdisciplinary team meetings and case conferences.
  • Maintain accurate and timely documentation within the Electronic Health Records (EHR) system.

Key Performance Indicators (KPIs)
  • Aftercare Placement Rate: 90% of eligible clients discharged with confirmed aftercare plan and placement.
  • Timeliness of Aftercare Planning: Initial plan started within 5 days of admission; finalized at least 72 hours before discharge.
  • AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at least 72 additional hours.
  • Client Satisfaction: 85% positive feedback on aftercare planning and support from client satisfaction surveys.

Requirements
  • Associate's Degree in Psychology, Social Work, Counseling, or related field (required)
  • 1-2 years of experience in behavioral health or substance use treatment setting
  • Familiarity with aftercare planning, FMLA/disability documentation, and case management preferred
  • Strong interpersonal, communication, and documentation skills
  • Ability to work both independently and collaboratively within a multidisciplinary team
  • Knowledge of community resources and treatment continuum
  • Experience using Electronic Health Records (EHR) preferred
  • Group facilitation experience is a plus

Benefits
Boca Recovery Center offers a comprehensive benefits package, including:
  • Health Insurance
  • Retirement Plans
  • Disability Coverage
  • Paid Time Off
  • Continuing Education & Professional Development Opportunities

Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.

Apply