Client Care Associate Jobs in Georgia (NOW HIRING)

About this role

Operational Responsibilities, including but not limited to:

As assigned, facilitate the onboarding of new accounts by working closely with the intermediary, custodian, and internal teams (Business Development, Portfolio Management, Investment Operations, etc.) to ensure a timely account opening process with proven knowledge and understanding of related compliance and operational areas.

As assigned, support account transitions including custodian changes, name changes, tax id changes, account splits/consolidations, etc. and contract reviews.

Communicate with custodians, intermediaries, consultants, and brokers to resolve issues and respond to various requests in a timely and professional manner.

You will also act as a liaison between the Client Operations team and various Aperio functions including Business Development, Trading, Portfolio Management, Operations, Billing, Performance and Process Engineering.

Research and respond to client inquiries in a timely manner; escalate issues as appropriate.

Oversee client interactions - act as a conduit between the client and the rest of Aperio; introduce technology and services to clients as appropriate.

Collaborate with fellow team members to provide exceptional service for existing and prospective clients.

Generate New Account Paperwork including the set-up of new contacts for online access to the Client Portal.

Effectively document and maintain/evolve processes and participate in projects to enhance the client experience, streamline operations, automate processes, reduce errors, and support the firm's growth.

QA (quality assurance) yours and the work of teammates to minimize potential errors.

Generate standardized client reports (e.g., inflow/outflow reports).

Update addresses and contact information in Salesforce, as needed.

Work to become a subject-matter expert on a wide range of client issues and internal processes, as they relate to Client Operations processes.

Perform other duties and responsibilities, as assigned.

Qualifications:

• 3+ years industry experience.
• Strong client management skills, service philosophy, and risk mitigation mentality required.
• Experience in the investment management/asset management business.
• Experience directly or indirectly supporting Retail & Institutional clients.
• Knowledge of the different participants in the fund management business and their roles.
• Excellent organizational skills & attention to detail.
• Demonstrated ability to identify and implement process improvements.
• Ability to prioritize effectively and adhere to tight deadlines.
• Comfortable working with Excel & Access.
• Knowledge of BlackRock's internal processes, products, and fund structures a plus.

Education Requirements:

BA/BS degree

For Atlanta, GA Only the salary range for this position is USD$95,000.00 - USD$127,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided guidanceon when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.View theEEOC's Know Your Rights poster and its supplementand thepay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with ourprivacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.