Client Associate Jobs in Worcester, MA (NOW HIRING)

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Exemption Status:
Non-Exempt
Hiring Range:
$15.00 - $27.00
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Holidays - Every Other Holiday, Monday through Friday, Weekends (Saturday and Sunday), Weekends - Every Other Weekend
Scheduled Hours:
2300-0700
Shift:
2 - Evening Shift, 8 Hours (United States of America)
Hours:
24
Cost Center:
25082 - 0113 Co Occuring Disorders Unit Web
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Participates as a member of the mental health team on an inpatient behavioral health unit. Provides direct patient care including treatment planning, implementing plans, documentation, and milieu safety assessments and activities such as group activities.
I. Major Responsibilities:
1. Serves as a member of the Mental Health Team and serves both internal and external customers including patients, families, nurses, physicians and other colleagues who support the delivery of care and services.
2. Provides clear, timely communication to the units licensed nurses regarding observations and changes seen in the patient. Records behavioral data on appropriate data sheets and the electronic medical record.
3. Maintains patient safety by performing patient safety checks, environmental safety rounds, utilizing fall prevention alternative devices/strategies as directed.
4. Effectively utilizes de-escalation and calming tools and strategies and follows the Restraint Policy standards when caring for a restrained patient.
5. Participates and shares responsibility for the development and maintenance of a safe and therapeutic environment.
6. Serves as a leader or co-leader for group activities such as goal setting group, dual diagnosis groups, various activity groups, and structuring and supervising recreational activities. Handles routine situations and must request assistance from identified resources when more direction is needed.
II. Position Qualifications:
License/Certification/Education:
Required:
1. High school graduate or equivalent.
2. American Heart Association certification for health care provider CPR required upon hire or during orientation and every two years thereafter.
3. Avade 2 (restraint) training completion required within 30 days of hire.
Preferred:
1. Associate's degree preferred
2. Medical terminology and computer skills preferred
Experience/Skills:
Required:
1. Ability to read, write and communicate in English in a clear and concise manner.
2. Must have effective interpersonal skills to provide respectful, culturally and age-appropriate communication with patients, staff, visitors and others.
3. Must demonstrate effective problem-solving abilities for routine situations.
4. Must have ability to read, write and communicate in English in a clear and concise manner.
Preferred:
1. Two year's experience in a health-related field preferred.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.