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Client Advocate Jobs in Santa Rosa, CA (NOW HIRING)

Acrisure

Insurance Claims Advocate

Santa Rosa, CA · Hybrid

$23 - $28/hr

Job Summary: Claim Advocates need to handle the claim process from beginning to end, working closely with the client, insurance carrier, adjuster and claimants as well as co-workers in the ...

HAN Staff

Physical Therapist

Santa Rosa, CA

$2K/wk

Our experience, combined with our client relationships, makes Health Advocates Network a great resource for your career. Health Advocates Network, Inc. is an equal-opportunity employer. All qualified ...

Independent Living Systems

Housing Navigator

Napa, CA · On-site

This position focuses on assessing client needs, identifying suitable housing options, and ... By providing personalized guidance and advocacy, the Housing Navigator helps reduce barriers to ...

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All JobsClient Advocate JobsClient Advocate Jobs in Santa Rosa, CA

Client Advocate information

See Santa Rosa, CA salary details

$15

$23

$51

How much do client advocate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for client advocate in Santa Rosa, CA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What do client advocates do?

A client advocate is responsible for representing and supporting clients by addressing their needs, resolving issues, and ensuring satisfaction. They communicate with clients, provide information about services or products, and collaborate with internal teams to resolve problems efficiently. Strong communication skills and knowledge of company policies are essential for success in this role.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

How to get hired as a patient advocate?

To become a patient advocate, candidates typically need a background in healthcare, social work, or related fields, along with strong communication and advocacy skills. Relevant certifications, such as Certified Patient Advocate (CPA), can enhance job prospects. Experience working with patients or in healthcare settings is often preferred by employers.

How can I make 2000 a week working from home?

A Client Advocate working from home can potentially earn $2,000 weekly by handling a high volume of client interactions, providing excellent service, and working flexible hours. Increasing income may involve developing strong communication skills, using customer relationship management (CRM) tools, and gaining experience or certifications in client support. Earning this level of income typically requires full-time commitment and efficient time management.

What are some common challenges faced by Client Advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What is the main role of an advocate?

A client advocate's main role is to support and represent clients' interests by providing information, guidance, and assistance to ensure their needs are met. They often communicate with service providers, resolve issues, and help clients navigate complex systems or processes. Strong communication and problem-solving skills are essential in this role.

What are Client Advocates?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.
More about Client Advocate jobs
What are popular job titles related to Client Advocate jobs in Santa Rosa, CA? For Client Advocate jobs in Santa Rosa, CA, the most frequently searched job titles are:
What cities near Santa Rosa, CA are hiring for Client Advocate jobs? Cities near Santa Rosa, CA with the most Client Advocate job openings:
Client Advocate jobs near you

Client & Family Support Specialist

Pacific Health Group

Santa Rosa, CA

$25 - $27/hr

Full-time

Posted yesterday

Job description

Schedule: Monday - Friday | 8:30 AM - 5:00 PM
Compensation: $25.00-$27.00 / hr
Location: In-Person -  Santa Rosa, CA
FLSA Status: Non-Exempt

About Pacific Health Group
At Pacific Health Group, we are at the forefront of revolutionizing healthcare, providing clinical, behavioral, and social support services through a whole-person, community-based, and trauma-informed approach. Our Client and Family Support (CFS) Program focuses on empowering families and caregivers of Full Service Partnership (FSP) clients to support loved ones with behavioral health challenges. As a Client and Family Support Specialist, you will act as an expert navigator and compassionate advocate, using your personal knowledge and lived experience to help families build community resources, access services, and model resilience.

What This Role Looks Like (Day-to-Day Reality) This is a high-impact, field-based role supporting members in the community.

  • Provide services in the community, at FSP sites, and at the PHG Santa Rosa Office.
  • Act as an empathetic guide and non-clinical mentor to help FSP clients and their families navigate complex health and social services systems.
  • Facilitate educational workshops and weekly drop-in Resource Clinics.
  • Collaborate directly with FSP teams, clients, and their support networks.
  • Travel locally within Sonoma County to meet members and community partners.

What You'll Do

System Navigation & Advocacy

  • Engage families and coordinate directly with the client and their FSP team to develop a family-inclusive Individual Service Plan (ISP) within 30 days of enrollment.
  • Provide guidance on accessing all levels of care within the Sonoma County DHS-BHD, including Specialty Mental Health Services and DMC-ODS services.
  • Connect families to community resources such as housing assistance, food security programs, and employment services with closed-loop referrals.
  • Provide information, advocacy, and direct support regarding legislation, legal processes, and formal grievance processes through the DHS-BHD Patients' Rights Advocate.

Education & Workshops

  • Host regular educational workshops on topics such as effective communication strategies, crisis de-escalation, boundary setting, and self-care for caregivers.
  • Provide psychoeducation on SMI and SUD diagnoses, recovery models, and harm reduction principles.
  • Staff weekly, drop-in Resource Clinics at community-based locations utilizing a "No Wrong Door" approach to help the public access social services.

Community Outreach & Engagement

  • Conduct targeted outreach to local community centers, faith-based organizations, and nonprofits to distribute culturally and linguistically appropriate information.
  • Lead community education and social media initiatives to reduce stigma and foster understanding of behavioral health challenges.
  • Connect families with local support groups (such as NAMI Sonoma County or Al-Anon) to foster peer support and resilience.

Documentation & Collaboration

  • Track encounters, referrals, demographics, and family-inclusive ISP documentation using the designated Electronic Health Record (EHR) system.
  • Record attendance for Educational Workshops and Resource Clinics.
  • Gather qualitative feedback through post-workshop surveys to measure family empowerment and cultural responsiveness.

How Success Is Measured

  • Improved family engagement and satisfaction with support services
  • Successful navigation of health and social service systems by clients and families
  • Timely and accurate documentation of case notes and activities
  • Positive feedback from clients, families, and community partners
  • Contribution to community outreach and education initiatives

Who Thrives in This Role

  • Is empathetic and patient with clients and families facing challenges
  • Possesses strong communication and interpersonal skills
  • Is proactive and resourceful in connecting clients and families to services
  • Enjoys community-based, field-oriented work
  • Values cultural competency and inclusivity
  • Passionate about supporting underserved and diverse populations

Minimum Requirements

  • High school diploma or equivalent; Associate's or Bachelor's degree preferred
  • Minimum of 2 years of experience in community health, social services, or related field
  • Shared lived experience of program families is highly prioritized.
  • Knowledge of behavioral health systems, local resources, and social determinants of health
  • Strong communication, cultural competency, and interpersonal skills
  • Ability to engage clients and families effectively and provide supportive services
  • Organizational skills to manage caseloads and documentation
  • Proficiency with technology for case documentation and communication
  • Work Requirements
  • Ability to travel locally within the community
  • Valid California Driver's License and reliable transportation
  • Comfortable working in a field-based environment
Equal Employment Opportunity

Pacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws.

At Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected.

Pre-Employment Requirements
Employment is contingent upon the successful completion of our pre-employment process, which includes a background check and the submission of all required documentation and new hire paperwork.

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

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