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Client Account Manager Jobs in New Mexico (NOW HIRING)

MCI

Call Center Client Account Manager III

Las Cruces, NM · On-site

$80 - $100/hr

Looking to add an experienced Call Center Client Account Manager III to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships ...

APR

Commercial Lines Account Manager

Albuquerque, NM

$65K - $85K/yr

This role is pivotal in maintaining and growing our client relationships through expert management and consultation. Key Responsibilities: * Expertise in Diverse Accounts: Bring a working knowledge ...

WAFD Insurance Group

Account Manager

Albuquerque, NM · On-site

Strong client relationship and customer service skills, including the ability to listen, advise, and communicate clearly with diverse clients. * Experience in account management, preferably within an ...

Lawn Rangers

Landscape Account Manager

Albuquerque, NM · On-site

$50K - $65K/yr

Landscape Account Manager Overview We are seeking a detail-oriented and client-focused Landscape Account Manager to oversee and grow a portfolio of landscape maintenance and enhancement accounts.

GDI Infotech

Technical Account Manager

Albuquerque, NM · On-site

$100 - $125/hr

Technical Account Manager Employment Type: Full-Time GDI Infotech is partnering with a growing ... This individual will be responsible for maintaining strong client relationships, driving customer ...

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Client Account Manager information

See New Mexico salary details

$25.2K

$45.9K

$72.7K

How much do client account manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client account manager in New Mexico is $45,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $52,300.00 per year, depending on experience, location, and employer.

What does a client account manager do?

A Client Account Manager is responsible for managing relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They oversee client accounts, address concerns or issues, and work to deliver solutions that satisfy both the client and the business. Their role often includes coordinating with internal teams, tracking the progress of projects, and identifying opportunities for upselling or improving client satisfaction. Strong communication and problem-solving skills are essential for success in this role.

How does a client account manager typically collaborate with sales, marketing, and product teams to support client needs?

Client Account Managers serve as a bridge between clients and internal teams, frequently collaborating with sales to identify upsell opportunities and ensure contract renewals. They work closely with marketing to align on campaigns or materials tailored to client goals, and coordinate with product teams to communicate client feedback or request features. This cross-functional teamwork ensures clients receive comprehensive support and that their evolving needs are addressed efficiently, making strong communication and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a client account manager, and why are they important?

To excel as a Client Account Manager, you need strong relationship-building skills, sales or account management experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and project management systems is typically required. Excellent communication, problem-solving abilities, and adaptability help you stand out when managing client needs and expectations. These skills are crucial for fostering client satisfaction, retaining business, and driving revenue growth.

What is the difference between Client Account Manager vs Customer Service Representative?

AspectClient Account ManagerCustomer Service Representative
Required CredentialsBachelor's degree often preferred; experience in sales or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support
Employer & Industry UsageFinancial services, marketing, consultingRetail, telecommunications, e-commerce
Search & Comparison IntentManaging client accounts, building relationshipsHandling customer inquiries, resolving issues

The main difference is that Client Account Managers focus on maintaining and growing client relationships, often managing multiple accounts and strategic planning. Customer Service Representatives primarily handle customer inquiries and resolve issues, providing support and ensuring customer satisfaction. While both roles involve communication skills, the Client Account Manager role is more strategic and relationship-driven, whereas Customer Service Representatives focus on transactional support.

How much does a client account manager get paid?

The average salary for a client account manager typically ranges from $50,000 to $85,000 per year, depending on experience, industry, and location. Many roles also include bonuses and commissions based on performance, and strong communication and CRM skills are often required.

What job categories do people searching Client Account Manager jobs in New Mexico look for?

The top searched job categories for Client Account Manager jobs in New Mexico are:

What cities in New Mexico are hiring for Client Account Manager jobs?

Cities in New Mexico with the most Client Account Manager job openings:

Client Account Manager jobs near you
Infographic showing various Client Account Manager job openings in New Mexico as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $45,867 per year, or $22.1 per hour.

Call Center Client Account Manager III

MCI Careers

Las Cruces, NM • Remote

$50K - $65K/yr

Full-time

Re-posted 29 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking an experienced Call Center Client Account Manager III to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success.

This is a senior-level position requiring proven experience managing contact center client accounts. Experience in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator and confident presenter who excels at building strong professional relationships. You should demonstrate a high level of ownership, strong problem-solving skills, and a results-driven work ethic.

This is a full-time, office-based position with up to 20% travel required. As the primary point of contact between the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, lead strategic planning initiatives, oversee change management, ensure process compliance, and drive high-quality service delivery.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Develop a detailed understanding of client products and services
  • Process design and implementation
  • Client scorecards and business reviews
  • Ongoing continuous improvement
  • Issue identification and resolution
  • Project management of new launches and initiatives
  • Program efficiency and  financial performance

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Requires 10+ years of experience
  • Must have the ability to learn customer service software applications
  • Proficient in Microsoft Office Suite products
  • Experience managing complex business process
  • Effective communication skills
  • Problem-solving and analytical ability
  • Ability to multi-task in a fast-paced environment
  • High school diploma or equivalent
  • Minimum 18 years of age
  • Lean Six Sigma, Six Sigma, and project management certification are a plus
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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