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Management Services Corporation (MSC) is a leading property management firm with properties throughout Virginia, and one of the Caton Companies. We are seeking an Assistant Property Manager for our conventional properties in Roanoke, Virginia--Glade Creek and Hickory Woods Apartments. You can become an integral part of a team that is consistently rated top in customer service and driven to positively impact our residents, employees, and owners. The work of The Caton Companies is work that matters to our communities and to society. As MSC, we take our jobs seriously and work hard, but we like to have fun in the process. The perfect Property Manager plays well with others and doesn't mind when things get a little crazy. We are growing, and we'd love to take you along for the ride. When we grow, you grow...we'll do our best to make sure of that.

The Assistant Property Manager has a vital role in the growth and development of the property. This is an exciting opportunity for the right person to join a company that focuses on growing our employees as well as the bottom line.

Summary/Objective

The Assistant Property Manager will assist the Property Manager with the overall management of all apartments to ensure that income is maximized, expenses minimized, and value preserved and increased. To achieve goals, objectives, mission statement and polices of the owner and Company at a predetermined profit per annual budget. To provide professional, ethical management and service to residents.

Required Education and Experience

• High School Diploma or equivalent
• Knowledge of apartment property management normally acquired by two years of college or comparable work experience.
• Knowledge of apartment property management or management experience normally acquired by one year as a property or assistant manager.

Preferred Education, Experience, and Qualifications

• Bachelor’s Degree
• Five years’ experience in property management
• NAAEI designations
• Real estate license

Tasks and Activities of the Property Manager

• Participate in creating a management plan for the property (yearly).
• Assist the Property Manager in creating the annual budget.
• Maintain resident ledger accounts. Post all batches, receipts, charges, and credits to accounts accurately. Maintain delinquency and bad debt tracking systems. Reviews delinquency accounts and facilitates collection process, including the service of late, court, eviction, and small balance notices. Accurately follows UD tracking.
• Ensure that all banking procedures are followed and that deposits are made promptly.
• Address all resident issues in a prompt and professional manner.
• Update and maintain inventory of all office and leasing forms, equipment and supplies.
• In conjunction with PM, plan and manage apartment turnover processes and procedure.
• Assist PM with security deposit returns.
• Assist PM with maintaining all on-site records pertaining to residents, bills, vendors, contracts and property matters.
• Follow up on service requests to confirm that the staff has satisfactorily completed assigned maintenance work. Further, assist PM and MM on following up with residents who complete Bird Eye Resident Satisfaction surveys.
• Along with the PM and MM, review and implement new resident rental criteria as needed.
• Have knowledge and understanding of company policy and applicable governing laws – confidentiality, Fair Housing Law, Virginia Landlord and Tenant Act, ADA, etc.
• Responsible for thorough knowledge of the lease agreement and leasing procedures, including the ability to take tours, send, and sign lease agreements, property policy and procedures and company policy and procedures.
• Maintain and supervise property key control policy.
• Assist marketing and leasing as needed including shows, calls, inspections, application processing, move-in’s, etc.
• Schedule routine contract work as assigned by manager.
• Complete word processing, spreadsheets and projects as assigned by manager.
• Responsible for front office appearance and maintenance. Reception area must always be neat, professional, clean, orderly and inviting.
• Routing suggestions made for improvements in office operation.
• Assist PM with and respond to emergency situations on the property (daily, nights, weekends or holidays).
• Act as the PM in the absence of or vacancy of the position.

Position Type and Expected Hours of Work

This is a full-time position; typical work hours and days are Monday through Friday, 8:30am to 5:30pm. Some Saturday work is expected. Additionally, this position is an essential employee position when there is inclement weather.

Salary depends on skills and experience. Locally owned and managed, The Caton Companies offer 401(k), excellent medical/dental coverage, as well as other benefits. We are a company that cares for our employees, and we want you to grow with us.

The Caton Companies is an Equal Opportunity Employer

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