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Claims Unit Manager Jobs in Baltimore, MD (NOW HIRING)

ceiwc

Claims Supervisor

Towson, MD · On-site

Provides technical and supervisory guidance, and training to teammates of the Claims unit regarding investigating, evaluating, and general claims management in accordance with Maryland Workers ...

The Whiteside Agency

Claim Rep, Outside Property

Bowie, MD · Remote

$67K - $110K/yr

Identifies and refers claims with Major Case Unit exposure to the manager. * Performs administrative functions such as expense accounts, time off reporting, etc. as required. * Provides multi-line ...

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Claims Unit Manager information

See Baltimore, MD salary details

$34.8K

$87.3K

$138.1K

How much do claims unit manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for claims unit manager in Baltimore, MD is $87,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $104,300.00 per year, depending on experience, location, and employer.

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What are popular job titles related to Claims Unit Manager jobs in Baltimore, MD?

For Claims Unit Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Claims Unit Manager jobs in Baltimore, MD look for?

The top searched job categories for Claims Unit Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Claims Unit Manager jobs?

Cities near Baltimore, MD with the most Claims Unit Manager job openings:

Claims Unit Manager jobs near you

Claims Supervisor

ceiwc

Towson, MD • On-site

Full-time

Re-posted 15 days ago

Job description

POSITION SUMMARY:

Provides technical and supervisory guidance, and training to teammates of the Claims unit regarding investigating, evaluating, and general claims management in accordance with Maryland Workers’ Compensation Law and internal guidelines. This position also works with claims management to ensure best practices are properly developed and implemented throughout the department.

DUTIES AND RESPONSIBILITIES:

  • Coaches, trains, mentors, develop and provides direction and guidance to claims adjusters at various levels of experience.
  • Supervises and independently reviews cases for proper handling and reserving in accordance with the Claims Operating Guidelines, Audit Protocols and best practices established within the company for assigned claims personnel.
  • Demonstrates the ability to review and provide recommendations for claims with various levels of complexity.
  • Demonstrates an understanding of the impact of Medicare on workers compensation claims to include Medicare-Set Asides and Conditional payments.
  • Establishes and maintains an open line of communication with teammates, claimants, and attorneys to address and resolve issues.
  • Supervises the performance management process for all assigned teammates.
  • Reviews and approves proposals for claim resolution, including settlement or stipulation. Provides appropriate analysis of same when authority requested is above theirs.
  • Review and adhere to Claims Operating Guidelines and communicate to staff regularly any updates or modifications to such.
  • Participates in phases of recruitment and interviewing.
  • Assists claims management in various projects, including training and other departmental projects.
  • Assists as needed in Corporate Projects.
  • Provides professional representation and conducts on-site visits to policyholders or state agencies to review claims and services when appropriate.
  • Analyze and exhibit a higher level of understanding of claims financial exposure directly impacting the business and stakeholders.
  • Inspires a culture of change and role modeling the behaviors needed to drive and embed change.
  • Develop a strong, collaborative relationship within claims and all other support stakeholders to identify areas for improvement and engage in cross-departmental development to support overall claims and corporate goals.
  • Contributes to the achievement of established department goals and objectives; adheres to departmental policies, procedures, quality and safety standards, and consistently exhibits Chesapeake’s Values and Behaviors.
  • Performs other duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE:

  • Bachelor's Degree preferred and industry related designation or other commiserate education.
  • Minimum of 7 years' experience in workers' compensation claims handling.
  • Successful experience in supervision, training and leading projects.
  • Demonstrate professional writing and PC skills.
  • Strong working knowledge of MD Workers' Comp Law.
  • Ability to manage caseload at various levels of complexity.
  • Knowledge of medical terminology.
  • Thorough understanding of workers compensation calculations, including but not limited to average weekly wage, disability ratings and reserves.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES:

  • Analytical Thinking/Problem Solving
  • Decisiveness
  • Quality Management
  • Customer Experience Management
  • Drive for Results
  • Human Resources Management

PHYSICAL DEMANDS:

While performing the duties of this job, the teammate is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The teammate is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The teammate may occasionally lift up to 30 pounds. Specific vision abilities are required which include close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT:

Office Environment. The noise level is usually moderate.

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