Claims Unit Manager Jobs in Puerto Rico (NOW HIRING)

AtFirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

The AutomobileWholesale Financing Business (aka Floor Plan Unit) Business Relationship Officer analyzes all banking products and services needs of clients and prospects, including but not limited to financing needs, cash management, treasury, insurance, etc. Coordinates all bank efforts to generate new business with clients and prospects assigned. This position has budget responsibilities including asset generation (Loan products) in compliance with pricing and credit guidelines, deposit growth and fee income targets from the cross selling of other bank products and services (Cash management, POS merchant, Insurance, etc.). The officer is responsible for the preparation of marketing & call plans for relationships assigned and for the implementation of senior management strategies. The Officer is also responsible for the asset quality of the accounts assigned. Responsibilities include structuring and proposing for approval credit facilities, preparing periodic and annual reviews, criticized reports, risk rating assessments, industry analysis, covenant compliance checks. The officer also monitors compliance with borrowing base/availability reports, and other lending conditions, as applicable. Officer manages the accounts with the goal of minimizing delinquencies. The officer manages accounts assuring compliance with all applicable regulations and Bank Policies, as well as the accuracy and completeness of collateral and related documentation. The Officer adheres to Department’s quarterly/Annual review and portfolio review schedule. Prepares credit approval memos, 360 reports, call memos for accounts assigned and implements credit approvals and preventive action plans. Officer is responsible for the negotiation and review of legal documentation for each transaction and closing in compliance with CLIP (Commercial Loan Improvement Program) procedures. Officer may also assist supervisors in the preparation of presentations and other related tasks.

• Develops a relationship marketing plan in conjunction with supervisor and markets bank’s products and services to applicable clients and prospects.
• Presents to the clients bank’s products and services. Analyzes and structures credit requests for new and existing borrowers within establish parameters & guidelines.
• Prepares written recommendations (Credit Approval Memorandums) to evaluate the operational results and financial position of our customers or new business opportunities. Identify any positive and negative trends.
• Monitors and maintains collateral and borrowing base/Availability Reports. Ensures advances are repaid as per credit terms.
• Prepares and follows up on written communications with borrowers.
• Monitors the unit’s loan portfolio (delinquency, units sold, aging and more), and performs collection procedures when necessary.
• Manages and controls accounts assigned to ensure borrowing relationships are operating within established risk parameters.
• Manages the risks associated with existing borrowers thru appropriate credit strategies, structure and covenants.
• Monitors overdraft balances and delinquency reports and follows up on clients performance to determine if closer monitoring is required.Refers potential problem loans to Unit Head, SAGand/or Credit Adm. unit as applicable.
• Handles the closing process for clients with the support of senior/closing officers, as required, in the review of documentation.
• Monitors compliance with the company’s policies and practices, and regulatory requirements, in order to achieve a satisfactory rating from internal and external auditors.
• Perform credit administrations tasks including customer and site visits, covenant compliance, borrowing base review, periodic financial statement review, risk rating analysis, overdrafts and account usage, and periodic review of collateral and documentation.
• Consistently provides high level customer service to minimize attrition, measured by responsiveness, work quality, product and process knowledge and professionalism. Attends our customer’s daily transactions and special requests, including account overdrafts, letters of credit, direct flooring, wire transfers, credit releases and credit/ debit claims.

• Maintains data and statistics on assigned accounts for Supervisor and Dept. Head.Follows up to assure compliance with Dept’s review schedule and other reporting requirements and collaborates in the preparation of presentations.
• Manages client’s accounts overdrafts.
• Investigates or refers when appropriate client’s transaction claims.
• Assists management in special projects.

Bachelor’s Degree in Business Administration with a major in accounting of finance, MBA preferred. The incumbent must have a minimum of three to five years of experience in a similar position. This experience must include client and relationship management, analysis of financial statements, financial modeling and projections.

• Financial report interpretation knowledge
• Strong problem recognition and solutions skills
• Knowledge of Bank’s products.
• Knowledge of commercial credit management practices
• Write, speak and comprehend English and Spanish.
• Strong Interpersonal communication skills
• Strong analytic thinking capacity

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.