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Claims Unit Manager Jobs in Puerto Rico (NOW HIRING)

Mace

Cost Engineering Lead

Carolina, PR · Hybrid

You will manage the implementation of design management systems, processes and protocols to meet ... You will support the long term development of strategy for a function or Business Unit (BU ...

Bio-Nuclear of Puerto Rico

PR · On-site

Refer approved quotations to the Credit and Accounts Receivable unit to arrange payment. d. Create ... Manage warranty claims with suppliers including parts and services. Ensure compliance with division ...

Terumo Corporation

Clinical Specialist - TLAC PR

Caguas, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position works under the supervision of Regional Manager to support business unit goals ... product claims, etc.) and materials (i.e. literature) discussed or presented to customers are ...

Terumo Corporation

Clinical Specialist - TLAC PR

Caguas, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position works under the supervision of Regional Manager to support business unit goals ... product claims, etc.) and materials (i.e. literature) discussed or presented to customers are ...

All JobsClaims Unit JobsClaims Unit Manager JobsClaims Unit Manager Jobs in Puerto Rico

Claims Unit Manager information

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What job categories do people searching Claims Unit Manager jobs in Puerto Rico look for?

The top searched job categories for Claims Unit Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Claims Unit Manager jobs?

Cities in Puerto Rico with the most Claims Unit Manager job openings:

Claims Unit Manager jobs near you
Infographic showing various Claims Unit Manager job openings in Puerto Rico as of June 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution.

Cost Engineering Lead

Mace

Carolina, PR • Hybrid

Full-time

Re-posted 15 days ago

Job description

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.  

Within our business we harness our unique combination of leading-edge practical expertise and project deliveryconsultancy to unlock the potential in every project.  

Our values shape the way we consult, and define the people we want to join us on our journey:  

  • Safety first - Going home safe and well: 

You will be an advocate of Mace's value of Safety First, and be accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and compliance standards for the design resources you manage. 

You will possess technical expertise in local Health and Safety rules and regulations relevant to project portfolio. 

You will champion a diverse and inclusive working environment, and understand the importance of the wellbeing of the people you manage.  

  • Client focus - Deliver on our promise: 

You will guide daily activities of the team of design management resources for project/s 

You will be responsible for supporting the delivery of design management to deliver key strategic outcomes & sub-function KPIs, directly influencing strategic development. 

You will be a point of contact for client design issues, ensuring relationships are managed and maintained. 

  • Integrity - Always do the right thing: 

You will manage the implementation of design management systems, processes and protocols to meet statutory, legal, and contractual requirements. 

You will support the long term development of strategy for a function or Business Unit (BU), creating a sustainable business future. 

You will commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values.  

  • Create opportunity for our people to excel: 

You will support your project team and provide an environment to share knowledge and experience.  

You will actively network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace Group, the Centres of Excellence, Mace Way Control Centre and Knowledge Hub. 

You will use your network to support business development and work winning activities. 

You'll Be Responsible For : 

  • Accountable for conducting feasibility studies and advising on procurement strategies and contract selection.

  • Applies value management techniques at early project stages to optimise cost and efficiency.

  • Leads estimating and cost planning activities, taking ownership of and presenting final cost plans.

  • Supports and contributes to all stages of the procurement process, including prequalification, enquiry, analysis and contract preparation.

  • Oversees preparation of contract documents, warranties, bonds and licences, ensuring proper execution.

  • Provides advice on the administration of construction contracts and contractual obligations.

  • Manages the measurement and valuation of completed works, ensuring accurate cost control.

  • Ensures effective cost monitoring and produces monthly post-contract cost reports for clients.

  • Identifies and tracks costs related to design changes, construction activities and contract variations.

  • Evaluates contractor claims for delays and additional costs, providing informed recommendations.

  • Advises on certification processes, including practical completion, defect rectification and final completion.

  • Ensures final accounts are properly negotiated, agreed and closed out.

  • Leads and manages a team of cost consultants, providing direction, coaching and performance management.

  • Builds and maintains strong relationships with internal teams and senior stakeholders, influencing decision-making.

  • Drives continuous improvement initiatives, promotes best practices and supports sustainability and carbon reduction goals.

You'll need to have

  • Degree in quantity surveying/cost management (or equivalent). 

  • Professional membership i.e. MRICS/RICS (or equivalent) and moving towards fellowship, or equivalent demonstrable professional or personal development.  

  • Commercial and financial acumen.  

  • Knowledge of value engineering, life cycle costing, contract law and contractual frameworks relating to construction. 

  • Experience of managing parts of projects within large, diverse teams.  

  • Experience of managing relationships with key senior stakeholders. 

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organization.  

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.

Apply