Claims Risk Manager Jobs in Calgary, AB (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

• Review and analyze claim information to identify indicators of potential fraud and determine the appropriate investigation approach and scope.
• Conduct investigations by phone and through online and open-source research tools, as required.
• Collect, secure, evaluate, and document evidence thoroughly and accurately.
• Use loss control and internal tools to gather information from all available sources to support next steps, including recommending further investigation or closing non-suspicious files.
• Provide clear, well-supported recommendations to settle or deny claims upon completion of the investigation.
• Collaborate with Special Investigation teams across Canada and partner with internal stakeholders across business units to support investigations.
• Contact Police departments, third parties and other external resources to pursue further information to assist investigations.
• Provide backup support for Investigative Services administrative functions, as required.
• Communicate claim denials to customers and brokers in a professional, clear, and compliant manner.
• Accurately enter claim and investigation details into the case management system.
• Support adjuster education by helping create and deliver training focused on red-flag identification and fraud awareness.

• 2 to 3 years of property claims adjusting experience (minimum).
• Strong written and verbal communication, with effective presentation skills.
• Curiosity, persistence, and strong research capability.
• Sound judgment, critical thinking, and problem-solving skills.
• Demonstrated ability to identify risk indicators and red flags in property claims.
• Working knowledge of insurance trends, developments, and current regulations.
• Ability to work under pressure, manage multiple stakeholders, and meet tight deadlines.
• Strong proficiency with standard desktop and online tools.
• A collaborative, solution-oriented mindset and strong teamwork skills.
• High attention to detail, particularly in data entry and technical documentation.
• Coaching and training experience is an asset.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.