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Insurance Claims Processing Jobs in Calgary, AB (NOW HIRING)

Td

Bodily Injury Claims Advisor

Calgary, AB

CA$58K - CA$83K/yr

TD Insurance Pay Details: $58,800 - $83,000 CAD TD is committed to providing fair and equitable ... Manages expectations of claimants throughout the claims process by maintaining regular follow up ...

Allstate

Field Claim Specialist Auto

Calgary, AB

Reporting to the Manager Claims Auto Field, the Field Claim Specialist Auto ensures we deliver on ... Explain the rental process * Ensure the delivery of individual results within appropriate metrics ...

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Insurance Claims Processing information

Is claims processing a stressful job?

Insurance claims processing can be stressful due to tight deadlines, high workload, and the need for accuracy in evaluating claims. The role often requires strong attention to detail, communication skills, and the ability to handle difficult or emotional situations with claimants. However, workload and stress levels can vary depending on the employer and specific job environment.

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

How to get a job as a claims adjuster with no experience?

To become a claims adjuster with no experience, focus on obtaining relevant certifications such as the Property and Casualty (P&C) license, which is often required. Gaining entry-level positions or internships in insurance companies can also help build industry knowledge and skills like communication and attention to detail, increasing your chances of starting a claims adjusting career.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the key skills and qualifications needed to thrive in Insurance Claims Processing, and why are they important?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.

What does an insurance claims processor do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage and payout amounts. They verify policy details, gather necessary documentation, and ensure claims are processed accurately and efficiently, often using specialized software. Strong attention to detail and knowledge of insurance policies are essential for this role.
What are popular job titles related to Insurance Claims Processing jobs in Calgary, AB? For Insurance Claims Processing jobs in Calgary, AB, the most frequently searched job titles are:
Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Calgary, AB as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Casualty Claims Specialist

Hibernian General Insurance

Calgary, AB • Hybrid

Other

Medical, Retirement

Posted 21 days ago

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity

Join us at an exciting time of growth and transformation. As we transition to Care First, we have a thoughtful plan in place that provides stability for our team while creating new opportunities for all employees to develop and succeed.
We are actively recruiting for an experienced Casualty Claims Specialist to handle Bodily Injury claims, all of which are in litigation, and provide outstanding service to our customers.

The successful candidate will have a multifaceted personality and thrive within an inspiring culture. They will seek out challenges in order to continually improve their knowledge and skills; while providing the best in class service to the end customer.

The primary role in Casualty Claims is to investigate, evaluate, negotiate, and settle Casualty claims in accordance with Aviva's procedures and philosophy.

Come join our team!

What you'll do

  • Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a detailed understanding of policy wordings

  • Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files

  • Develop appropriate strategy to direct handle files to conclusion and/or instruct IA's as needed

  • Ensure file reserves are set on a timely and accurate basis, in line with company protocols

  • Keep control over expenses through pro-active handling techniques

  • On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution

  • Provide excellent customer and partner communication on claim matters

  • Clearly document and summarize file activity

  • Understand and adhere to Aviva's claim procedures and guidelines

  • Provide outstanding customer service to our clients and partners

What you'll bring

  • 3 - 4 years' experience handling litigated bodily injury claims, including both general liability/premises operations claims and auto tort liability

  • Ability to work independently and effectively in a fast-paced environment

  • Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)

  • Mediation, Pre-Trial and Trial experience

  • Excellent interpersonal, written and oral communication skills

  • Superior organizational skills

  • Strong analytical, problem-solving and negotiation skills

  • Adaptability, flexibility, willingness to learn and integrity

  • Committed team player with a positive outlook

  • Post-Secondary education in a related field

  • CIP designation would be an asset

What you'll get

  • Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Hybrid flexible work model.

  • Outstanding career development opportunities.

  • We'll support your professional development education.

  • Competitive vacation package with the option to purchase 5 extra days off per year.

  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

  • Corporate wellness programs to support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

#LI-MP1 #LI-Hybrid

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