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Insurance Claims Processing Jobs in Calgary, AB (NOW HIRING)

Ledcor Group

Claims Analyst

Calgary, AB · Hybrid

... process from notice of loss to final settlement. Playing a pivotal role in ensuring insurers are notified correctly and creating plans to resolve the claims through collaboration with internal ...

Td

Claims Advisor III

Calgary, AB

CA$66K - CA$94K/yr

TD Insurance Pay Details: $66,800 - $94,300 CAD TD is committed to providing fair and equitable ... Interview Process We'll reach out to candidates of interest to schedule an interview. We do our ...

Td

Claims Advisor III

Calgary, AB · On-site

CA$66K - CA$94K/yr

TD Insurance Pay Details: $66,800 - $94,300 CAD TD is committed to providing fair and equitable ... Interview Process We'll reach out to candidates of interest to schedule an interview. We do our ...

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All JobsInsurance Claims Processing JobsInsurance Claims Processing Jobs in Calgary, AB

Insurance Claims Processing information

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage eligibility and the amount payable. They verify information, process documentation, and communicate decisions to policyholders, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training in insurance or related fields. Relevant skills include attention to detail, communication, and familiarity with claims processing software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require certification such as the Certified Claims Professional (CCP).

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.
What are popular job titles related to Insurance Claims Processing jobs in Calgary, AB? For Insurance Claims Processing jobs in Calgary, AB, the most frequently searched job titles are:
Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Calgary, AB as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

Claims Analyst

Ledcor Group

Calgary, AB • Hybrid

Full-time

Posted 6 days ago

Job description

As the Claims Analyst you will support the Claims Manager in managing the Company's claim program, guiding the process from notice of loss to final settlement. Playing a pivotal role in ensuring insurers are notified correctly and creating plans to resolve the claims through collaboration with internal customers, brokers and insurers. Additionally, as the Claims Analyst you will deliver valuable insights by analyzing claims data to inform the business practices and trend analysis.
Join our Risk Management team today in Edmonton or Clagary, AB!

Essential Responsibilities:

  • Coordinates the setup of new claims by identifying applicable insurance policies and coverage
  • Prepares Notices of Loss and ensures claims are reported to the appropriate insurers under relevant policies, including Auto, Property, Contractor Equipment, Liability, and Builders Risk
  • Conducts thorough investigations of self-insured claims by reviewing and analyzing legal precedent, applicable legislation, contractual agreements, and policy provisions.
  • Serves as a primary point of contact for internal and external stakeholders, providing guidance and support on general claims inquiries, including Clients, Third-Party Adjusters, Brokers, and internal staff
  • Independently engages key stakeholders, facilitates claim review meetings, and provides strategic guidance to the business on claims management best practices.
  • Manages the claims intake and notification process within the Risk Management Information System (RMIS), collaborating with stakeholders to develop strategies that drive timely claim resolution and file closure
  • Identifies opportunities to improve claims intake processes and implements recommendations to enhance efficiency and ensure seamless file progression
  • Analyzes claims data to provide insights into the Company's insurable losses through regular reporting and develops clear, actionable claim resolution strategies
  • Leads monthly internal claims review meetings with business units (e.g., LTS and Highways) to monitor claim performance, discuss complex files, and drive resolution strategies

Qualifications:

  • Minimum 4 years practical and relevant experience
  • Considerable and in-depth industry knowledge combined with practical experience in the principles, practices and procedures used in claims investigation and management
  • Experience in working with cross-functional teams to resolve insurance claims
  • Experience managing liability Claims would be an asset
  • Experience in RMIS systems and adapting to new technologies
  • Excellent verbal, written and negotiation skills
  • Demonstrated ability to work independently with minimal supervision
  • Strong analytical and organizational skills, attention to detail and ability to prioritize work
  • Ability to solve complex problems and taking on a new perspective using existing solutions
  • Acts as a resource for other team members

Working Conditions:

  • This is a hybrid position attending the office 1 day per week with the flexibility of additionally attending the office as business needs require

Additional Information

The Ledcor Group of Companies is one of North America's most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada's Best Diversity Employers, Canada's Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page.

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