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Claims Representative Auto Jobs in Florida (NOW HIRING)

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Claims Representative Auto information

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$5

$18

$29

How much do claims representative auto jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for claims representative auto in Florida is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $21.54 per hour, depending on experience, location, and employer.

What does a claims representative auto do?

A Claims Representative Auto is responsible for handling and processing auto insurance claims. They investigate the circumstances of automobile accidents, assess damage to vehicles, determine liability, and work with policyholders, repair shops, and other parties to settle claims efficiently. Their role includes gathering necessary documentation, negotiating settlements, and ensuring that claims are resolved according to company policies and legal requirements. Excellent communication and customer service skills are essential in this position.

What are some common challenges a claims representative auto might face in their day-to-day work?

As a Claims Representative Auto, you may frequently encounter challenges such as managing multiple complex claims simultaneously, communicating effectively with policyholders who may be upset or stressed, and navigating varying state insurance regulations. The role often requires balancing empathy with efficiency, as you must gather accurate information, assess damages, and resolve claims promptly. Developing strong organizational and interpersonal skills will help you overcome these hurdles and ensure positive outcomes for both customers and your organization.

What are the key skills and qualifications needed to thrive as a claims representative auto, and why are they important?

To thrive as a Claims Representative Auto, you need a solid understanding of insurance policies, claim investigation processes, and relevant state regulations, typically supported by a high school diploma or associate degree. Familiarity with claims management software, estimating tools like CCC One, and sometimes an adjuster’s license are commonly required. Strong attention to detail, negotiation abilities, and excellent customer service skills help you stand out in handling client interactions and resolving disputes. These competencies are vital for ensuring accurate claim resolutions, mitigating fraud, and delivering positive customer experiences in a fast-paced environment.

What is the difference between Claims Representative Auto vs Claims Adjuster Auto?

AspectClaims Representative AutoClaims Adjuster Auto
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; insurance adjuster license often preferred or required
Work EnvironmentOffice setting, customer interactions, claims processingField work, inspecting vehicles, assessing damages
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonYesYes

Claims Representative Auto typically handles customer service, policy explanations, and initial claim intake, often working in an office environment. Claims Adjuster Auto focuses on inspecting damages, assessing vehicle repairs, and determining claim payouts, often working in the field. Both roles require insurance knowledge, but Claims Adjusters usually need specific licensing and field experience. Understanding these differences helps job seekers find the right position in the auto insurance industry.

What are popular job titles related to Claims Representative Auto jobs in Florida?

For Claims Representative Auto jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Claims Representative Auto jobs in Florida look for?

The top searched job categories for Claims Representative Auto jobs in Florida are:

Claims Representative Auto jobs near you
Infographic showing various Claims Representative Auto job openings in Florida as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution, with an average salary of $38,180 per year, or $18.4 per hour.

Casualty Claims Representative

Auto Owners Insurance Company

Ocala, FL • On-site

Full-time

Retirement, PTO

Posted 18 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

23rd of 315 rated insurance

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. This job requires mastery of claims-handling skills and requires the person to:

  • Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.

  • Analyze and interpret policy coverage and determine liability and damages.

  • Negotiate claims settlements in accordance with company procedures and within authority limits.

  • Communicate claim status to all relevant stakeholders, including insureds and agents.

  • Maintain accurate documentation in company systems and adhere to regulatory and internal standards.

  • Participate in training and education programs to enhance claim-handling skills.

  • Travel as needed for onsite investigations or meetings.

  • Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Desired Skills & Experience

  • Bachelor's degree or equivalent combination of education and related experience.

  • At least 1 year of related insurance or claims experience.

  • Basic understanding of casualty policy language

  • Strong verbal and written communication

  • Ability to gather and interpret information for effective claims resolution

  • Demonstrated ability to manage time and tasks efficiently

  • Interpersonal skills to deal with diverse customers and situations

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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