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Claims Representative Associate Jobs in Ohio (NOW HIRING)

Total Quality Logistics

Claims Associate

Cincinnati, OH · On-site

$17.50 - $22/hr

As a Claims Representative with TQL, you will be a vital part of the company's risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims ...

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Claims Representative Associate information

What are the key skills and qualifications needed to thrive as a claims representative associate?

To thrive as a Claims Representative Associate, you need strong analytical skills, attention to detail, and knowledge of insurance policies, typically supported by a high school diploma or relevant work experience. Familiarity with claims management software, customer relationship management (CRM) systems, and basic office tools is essential. Excellent communication, problem-solving, and customer service skills help you effectively handle inquiries and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and efficient operations within the insurance industry.

What are some common challenges claims representative associates face when handling claims?

Claims Representative Associates often encounter challenges such as managing high caseloads, navigating complex policy details, and addressing discrepancies in documentation. Balancing efficiency with attention to detail is crucial, as errors can impact claim outcomes and customer satisfaction. Additionally, collaborating with policyholders, providers, and internal teams to resolve issues and provide clear communication requires strong interpersonal skills and resilience, especially when dealing with sensitive or disputed claims.

What is the difference between Claims Representative Associate vs Claims Adjuster?

AspectClaims Representative AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, administrative tasksField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search & ComparisonClaims Representative Associate vs Claims Adjuster

The Claims Representative Associate typically handles customer inquiries, processes claims, and provides administrative support within insurance companies. In contrast, Claims Adjusters investigate claims, inspect damages, and determine claim validity. While both roles require similar credentials and work in the insurance industry, Claims Adjusters often have more technical responsibilities and fieldwork. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

How much do claims representative associates make in the US?

Claims representative associates in the US typically earn an average annual salary of around $45,000 to $55,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced claims reps with specialized skills can earn higher wages and bonuses.

What do claims representative associates do?

Claims representative associates evaluate insurance claims by reviewing reports, documentation, and policy details to determine coverage and liability. They communicate with claimants, investigate claims, and process payments or denials, often using claims management software. Strong attention to detail and knowledge of insurance policies are essential for this role.

What are the most commonly searched types of Claims Representative jobs in Ohio?

The most popular types of Claims Representative jobs in Ohio are:

What are popular job titles related to Claims Representative Associate jobs in Ohio?

For Claims Representative Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Claims Representative Associate jobs in Ohio look for?

The top searched job categories for Claims Representative Associate jobs in Ohio are:

Claims Representative Associate jobs near you
Infographic showing various Claims Representative Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Carrier Admin & Claims Representative

EASE Logistics

Dublin, OH • On-site

Full-time

Posted 14 days ago

Job description

ESSENTIAL DUTIES

  • Request, receive, and consolidate claims related documentation including photos, bills of lading, PODs, delivery receipts, and statements.
  • Maintain detailed records to ensure accurate claim status tracking.
  • Request and track payment for various claims credits/debits.
  • Provide claims updates to carriers and customers.
  • Track and meet claims deadlines. 
  • Vet carriers in alignment with EASE Logistics requirements and onboarding processes. 
  • Verify carrier insurance levels, coverage types, authority, safety ratings, and required certificates.
  • Build and maintain accurate carrier profiles in internal systems, ensuring all documentation is up-to-date.
  • Run regular compliance and expiration reports to keep carrier records current.
  • Manage carrier service failure tracking and document compliance issues.
  • Support Marketing regarding public reputation management on industry review platforms.
  • Serve as a liaison to operations, supporting rapid onboarding and compliance verification for new carriers.
  • Resolve carrier-related issues and identify opportunities to mitigate operational risks.
  • Split time, as needed, between the ACA and Claims teams until EASE has successfully established and onboarded a full-time ACA team member.
  • This position is 100% on-site interacting with cross-functional teams.

LEADERSHIP AND SUPERVISOR RESPONSIBILITIES

  • None.

PROFESSIONAL

  • Ability to adapt and work in a fast-paced environment.
  • Build and foster an environment of teamwork, integrity, and leadership.
  • Communicate, written and verbal, in a manner that is respectful, professional, and polite.
  • Demonstrate efficient time management skills by being punctual and reliable.
  • Keep work station clean and free of clutter.

Work Environment

  • The physical environment requires the employee to work in an open office setting with regulated temperatures, where many people are on the phone for long periods.

Physical Demands

  • Sitting or standing at a desk, typing, looking at multiple computer screens, and responding to inbound/outbound phone calls, emails, and instant messages throughout the day.
  • Occasionally may need to bend, stand, or lift up to 10 lbs.

Position Type and Expected Hours of Work

  • This position is full-time. Employees typically work Monday-Friday, typical working hours (with an hour lunch), 40+ hours per week, as business demands.
  • This role is expected to work outside of typical business hours as business needs dictate.

QUALIFICATIONS

Education

  •  High School Diploma or GED required.
  • Associate or Bachelor’s degree required.
  •  Additional training or certifications in claims, risk management, or logistics compliance are a plus.

Experience

  • No additional experience required.

Knowledge, Skills, & Abilities

  • Strong clerical and organizational skills with the ability to gather, organize and consolidate documents.
  • Excellent communication skills via phone, email, and written documentation.
  • High attention to detail, accuracy, and compliance awareness.
  • Ability to multitask and manage competing priorities and meet deadlines.
  • Proficiency in Microsoft Office Suite and ability to adapt to new software.

Apply