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Claims Processor Jobs in Wausau, WI (NOW HIRING)

Alera Group

Personal Lines Account Manager

Wausau, WI · On-site

$48K - $65K/yr

... process changes, and issue new or renewal policies * Prepare, monitor, and maintain policy documentation including renewals, applications, certificates, endorsements, cancellations, and claims

Kocourek Chevrolet

Parts Counterperson

Wausau, WI · On-site

Process parts orders, returns, and warranty claims * Maintain an organized and well-stocked parts department * Track inventory levels and assist with restocking as needed * Coordinate with the ...

Kocourek Chevrolet

Parts Counterperson

Wausau, WI · On-site

Process parts orders, returns, and warranty claims * Maintain an organized and well-stocked parts department * Track inventory levels and assist with restocking as needed * Coordinate with the ...

Kocourek Chevrolet

Parts Counterperson

Wausau, WI · On-site

Process parts orders, returns, and warranty claims * Maintain an organized and well-stocked parts department * Track inventory levels and assist with restocking as needed * Coordinate with the ...

Kocourek Chevrolet

Parts Counterperson

Wausau, WI · On-site

Process parts orders, returns, and warranty claims * Maintain an organized and well-stocked parts department * Track inventory levels and assist with restocking as needed * Coordinate with the ...

Kocourek Subaru

Parts Counterperson

Wausau, WI · On-site

Process parts orders, returns, and warranty claims * Maintain an organized and well-stocked parts department * Track inventory levels and assist with restocking as needed * Coordinate with the ...

Kocourek Subaru

Parts Counterperson

Wausau, WI · On-site

Process parts orders, returns, and warranty claims * Maintain an organized and well-stocked parts department * Track inventory levels and assist with restocking as needed * Coordinate with the ...

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Claims Processor information

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How much do claims processor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for claims processor in Wausau, WI is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.16 per hour, depending on experience, location, and employer.

What is a claims processor?

A claims processor reviews insurance claims. Their responsibilities include verifying insurance policy coverage and making sure client information is accurate. After they determine there is a covered loss, a processor documents the information and makes sure all the required paperwork is complete. Other duties include modifying new or existing policies.

What does a claims processor do?

A Claims Processor is responsible for reviewing, evaluating, and processing insurance claims submitted by policyholders. They verify the accuracy of the information provided, ensure all required documentation is present, and determine if the claim meets the policy's terms and conditions. Claims Processors work with both customers and insurance adjusters to resolve any discrepancies and help facilitate timely payments. Their role is essential in ensuring that claims are handled efficiently and fairly.

What are the key skills and qualifications needed to thrive as a claims processor?

To thrive as a Claims Processor, you need strong analytical abilities, attention to detail, and knowledge of insurance policies, typically supported by a high school diploma or associate degree. Familiarity with claims management software, data entry systems, and sometimes industry certifications like AIC (Associate in Claims) is valuable. Excellent organization, communication, and customer service skills help you efficiently resolve claims and interact with clients. These competencies ensure accuracy, minimize errors, and maintain trust in the claims process.

What are some common challenges faced by claims processors, and how can they be managed effectively?

Claims Processors often encounter challenges such as managing high volumes of claims, handling complex or incomplete documentation, and meeting strict accuracy and timeliness standards. To navigate these, strong organizational skills, effective communication with colleagues and claimants, and attention to detail are crucial. Utilizing workflow management tools and maintaining open channels with supervisors and other departments can help address issues quickly and ensure claims are processed efficiently. Regular training and staying updated on policy changes also support success in this role.

What is the difference between Claims Processor vs Claims Examiner?

AspectClaims ProcessorClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentOffice setting, processing claims efficientlyOffice setting, reviewing and approving claims
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, government agencies
Common Search & ComparisonClaims Processor vs Claims Examiner

Claims Processors primarily handle the data entry and initial processing of insurance claims, focusing on accuracy and efficiency. Claims Examiners review claims for validity, compliance, and coverage before approval. While both roles work within the insurance industry and require similar credentials, Claims Examiners typically perform more detailed reviews and decision-making tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Do you need a degree to be a claims processor?

A degree is not typically required to become a claims processor, as most employers prioritize relevant skills such as attention to detail, communication, and familiarity with claims processing software. Many positions accept candidates with a high school diploma or equivalent, and on-the-job training is often provided. Certifications in claims or insurance can enhance job prospects but are not mandatory.

Is claims processing a stressful job?

Claims processing is often considered a routine administrative role that requires attention to detail and organizational skills. While it can involve handling high volumes of claims and meeting deadlines, stress levels vary depending on workload, workplace environment, and individual resilience. Proper training and time management can help mitigate stress in this job.
More about Claims Processor jobs

What are popular job titles related to Claims Processor jobs in Wausau, WI?

For Claims Processor jobs in Wausau, WI, the most frequently searched job titles are:

What job categories do people searching Claims Processor jobs in Wausau, WI look for?

The top searched job categories for Claims Processor jobs in Wausau, WI are:

What cities near Wausau, WI are hiring for Claims Processor jobs?

Cities near Wausau, WI with the most Claims Processor job openings:

Claims Processor jobs near you
Infographic showing various Claims Processor job openings in Wausau, WI as of August 2026, with employment types broken down into 1% Internship, 85% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $42,727 per year, or $20.5 per hour.

Personal Lines Account Manager

Alera Group

Wausau, WI • On-site

$48K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Alera Group rating

7.5

Company rating: 7.5 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

226th of 315 rated insurance

Job description

OVERVIEW
Personal Lines Account Manager – Property & Casualty

Hybrid - Stevens Point preferred, Onalaska or Wausau 

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We are seeking a Personal Lines Account Manager to provide responsive, accurate support to commercial insurance clients. This role partners closely with Producers and Account Managers to service accounts, process policy changes, coordinate renewals, and deliver a consistently positive client experience.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role is a balance between client service and new business sales. The PL Account Manager stewards an existing personal lines book of business and has the opportunity to grow the book by focusing on new business. The AM focuses on building relationships and protecting families in the community. 
Why Alera Group

  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way


RESPONSIBILITIES
What You’ll Do / Your ImpactClient Partnership & Risk Strategy
  • Serve as a trusted advisor to personal lines clients by managing and servicing an existing book of business
  • Review policies with clients to identify coverage gaps and recommend appropriate enhancements, including increased limits or additional lines
  • Build and maintain strong client relationships through proactive communication, responsiveness, and follow-through
  • Submit and support claims with carriers, assisting clients through escalated claim issues as needed
  • Contribute to client retention and growth through referrals, cross-selling, and prospecting efforts
Operational Excellence
  • Initiate and follow up on client, carrier, and internal requests to resolve issues, process changes, and issue new or renewal policies
  • Prepare, monitor, and maintain policy documentation including renewals, applications, certificates, endorsements, cancellations, and claims
  • Maintain accurate records and suspense for follow-up actions within the agency management system
  • Ensure compliance, accuracy, and timeliness in all client and carrier documentation
  • Maintain product supply inventory for the branch office, as applicable
Strategic Contribution
  • Operate independently without an assigned producer while collaborating with internal teams and carrier partners
  • Support new business production through prospecting, referrals, cross selling, centers of influence, and community relationship-building
  • Participate in meetings, training sessions, and educational activities to stay current on industry trends, products, and regulations
  • Assist with special projects and administrative support as requested

QUALIFICATIONS
What You BringRequired
  • Experience in personal lines insurance client service or account management
  • Working knowledge of insurance policies, forms, terminology, and coverage structures
  • Strong written and verbal communication skills with the ability to build rapport and explain coverage clearly
  • Proficiency with Microsoft Word, Excel, Outlook, and internet-based systems
  • Ability to manage multiple priorities, meet deadlines, and work independently with attention to detail
Preferred
  • Associate’s degree in business, marketing, or a related field, or equivalent combination of education and experience
  • Two to three years of insurance agency and/or sales experience
  • Experience with Applied EPIC or similar agency management systems
  • Active state Property & Casualty insurance license
  • Professional designations such as CISR or CIC
Core Competencies
  • Client-first mindset with a focus on long-term relationships
  • Detail-oriented with strong organizational skills
  • Accountability and reliability
  • Collaborative and professional approach
  • Problem-solving and proactive service orientation

ADDITIONAL INFORMATION

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

  • Role-specific learning paths

  • Leadership development programs

  • Technical and compliance training

  • Industry certifications and continuing education support

  • Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications 

This position may require:

  • Active State Life & Health License

  • Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-KL1

#LI-In-Hybrid


Location Type
Hybrid - 3 or more days in office - Office UKG Work locationQualifications:
What You BringRequired
  • Experience in personal lines insurance client service or account management
  • Working knowledge of insurance policies, forms, terminology, and coverage structures
  • Strong written and verbal communication skills with the ability to build rapport and explain coverage clearly
  • Proficiency with Microsoft Word, Excel, Outlook, and internet-based systems
  • Ability to manage multiple priorities, meet deadlines, and work independently with attention to detail
Preferred
  • Associate’s degree in business, marketing, or a related field, or equivalent combination of education and experience
  • Two to three years of insurance agency and/or sales experience
  • Experience with Applied EPIC or similar agency management systems
  • Active state Property & Casualty insurance license
  • Professional designations such as CISR or CIC
Core Competencies
  • Client-first mindset with a focus on long-term relationships
  • Detail-oriented with strong organizational skills
  • Accountability and reliability
  • Collaborative and professional approach
  • Problem-solving and proactive service orientation
Education:UNAVAILABLEEmployment Type: FULL_TIME

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