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Claims Processor Jobs in Wausau, WI (NOW HIRING)

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$12

$20

$28

How much do claims processor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for claims processor in Wausau, WI is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.16 per hour, depending on experience, location, and employer.

What is a claims processor?

A claims processor reviews insurance claims. Their responsibilities include verifying insurance policy coverage and making sure client information is accurate. After they determine there is a covered loss, a processor documents the information and makes sure all the required paperwork is complete. Other duties include modifying new or existing policies.

What does a claims processor do?

A Claims Processor is responsible for reviewing, evaluating, and processing insurance claims submitted by policyholders. They verify the accuracy of the information provided, ensure all required documentation is present, and determine if the claim meets the policy's terms and conditions. Claims Processors work with both customers and insurance adjusters to resolve any discrepancies and help facilitate timely payments. Their role is essential in ensuring that claims are handled efficiently and fairly.

What are the key skills and qualifications needed to thrive as a claims processor?

To thrive as a Claims Processor, you need strong analytical abilities, attention to detail, and knowledge of insurance policies, typically supported by a high school diploma or associate degree. Familiarity with claims management software, data entry systems, and sometimes industry certifications like AIC (Associate in Claims) is valuable. Excellent organization, communication, and customer service skills help you efficiently resolve claims and interact with clients. These competencies ensure accuracy, minimize errors, and maintain trust in the claims process.

What are some common challenges faced by claims processors, and how can they be managed effectively?

Claims Processors often encounter challenges such as managing high volumes of claims, handling complex or incomplete documentation, and meeting strict accuracy and timeliness standards. To navigate these, strong organizational skills, effective communication with colleagues and claimants, and attention to detail are crucial. Utilizing workflow management tools and maintaining open channels with supervisors and other departments can help address issues quickly and ensure claims are processed efficiently. Regular training and staying updated on policy changes also support success in this role.

What is the difference between Claims Processor vs Claims Examiner?

AspectClaims ProcessorClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentOffice setting, processing claims efficientlyOffice setting, reviewing and approving claims
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, government agencies
Common Search & ComparisonClaims Processor vs Claims Examiner

Claims Processors primarily handle the data entry and initial processing of insurance claims, focusing on accuracy and efficiency. Claims Examiners review claims for validity, compliance, and coverage before approval. While both roles work within the insurance industry and require similar credentials, Claims Examiners typically perform more detailed reviews and decision-making tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Do you need a degree to be a claims processor?

A degree is not typically required to become a claims processor, as most employers prioritize relevant skills such as attention to detail, communication, and familiarity with claims processing software. Many positions accept candidates with a high school diploma or equivalent, and on-the-job training is often provided. Certifications in claims or insurance can enhance job prospects but are not mandatory.

Is claims processing a stressful job?

Claims processing is often considered a routine administrative role that requires attention to detail and organizational skills. While it can involve handling high volumes of claims and meeting deadlines, stress levels vary depending on workload, workplace environment, and individual resilience. Proper training and time management can help mitigate stress in this job.
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Claims Processor jobs near you
Infographic showing various Claims Processor job openings in Wausau, WI as of August 2026, with employment types broken down into 1% Internship, 85% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $42,727 per year, or $20.5 per hour.

Member Solutions Collections Supervisor

CoVantage Credit Union

Wausau, WI • On-site

Full-time

Retirement, PTO

Re-posted 18 hours ago

Key responsibilities

  • Provide leadership and direction to the Member Solutions Consumer Specialist staff, including coaching and training.

  • Implement collection policies and procedures to handle high-risk loans and ensure compliance with applicable laws.

  • Organize and manage workload to ensure effective member contact and appropriate follow-up on accounts.

CoVantage Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Do you have experience in collection and recovery solutions at a financial institution and are you looking to advance into a more meaningful career? CoVantage Credit Union is seeking a full time Member Solutions Collections Supervisor! This individual will provide general leadership and direction to the Member Solutions Consumer Specialist staff, implementing approved collection policies and procedures to ensure the appropriate handling of high-risk loans while minimizing losses and collection expenses for the credit union. Join CoVantage and become part of a growing mission-based organization that takes pride in helping members experiencing financial challenges.

As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 8%, a generous employer HSA contribution, and paid time off for community service.

Job Duties:

  • Develop and implement the Member Solutions department policies and procedures consistent with applicable laws and regulations to be used throughout CoVantage offices 
  • Coordinate and delegate workload while providing mentorship, coaching and support to Consumer Specialists including routine one-on-one training 
  • Organizes time and resources ensuring the consumer collectors’ time is spent effectively working with members and accounts are being followed up on appropriately
  • Ensures self and staff remain up-to-date and informed in credit union policy and procedures including legal aspects of collecting, filing insurance claims, sending demands and right to cure notices, as well as collection laws including applicable FDCPA and bankruptcy laws 

This individual may be expected to work required late night shifts per week and Saturdays as indicated on the Member Solutions schedule.

Qualifications:

  • Associate’s Degree or 5 years’ experience in consumer collections and/or loan processing/servicing or other customer service within a financial institution
  • Have a valid driver’s license as some travel is required 
  • Knowledge around Bankruptcy laws including bankruptcy 7 and 13 and experience working with bankruptcy situations and attorneys 
  • General knowledge of federal and state applicable collection laws and regulations 
  • General exposure of the liquidation of foreclosed property and possession of collateral on commercial and consumer loans  
  • Basic understanding of repossession law and requirements 
  • Minimum 3 years supervisory/management experience desired 
  • Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis 
  • General understanding of the handling of small claims actions for a financial institution
  • Candidates able to read, write, and speak Spanish are strongly encouraged to apply

Depending on the qualifications and experience of applicants, CoVantage may elect to modify or change this position and/or job title without reposting the opportunity.

What CoVantage Credit Union employees say

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