Maintains accurate, thorough, and current claim file documentation throughout the claims process. * Advance knowledge of estimating technology platforms and virtual inspection tools. * Utilizes ...
Maintains accurate, thorough, and current claim file documentation throughout the claims process. * Advance knowledge of estimating technology platforms and virtual inspection tools. * Utilizes ...
Maintains accurate, thorough, and current claim file documentation throughout the claims process. * Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes ...
Maintains accurate, thorough, and current claim file documentation throughout the claims process. * Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes ...
Senior Workers Compensation Claims Adjuster - GA, NC, SC
Atlanta, GA · On-site
$64K - $83K/yr
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...
New
Senior Workers Compensation Claims Adjuster - GA, NC, SC
Atlanta, GA · On-site
$64K - $83K/yr
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...
New
Complex Claims Director, Excess Claims
Atlanta, GA · Hybrid
$112K - $138K/yr
Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we ... Your deep technical claims expertise will be put to the test in the investigation, evaluation and ...
Complex Claims Director, Excess Claims
Atlanta, GA · Hybrid
$112K - $138K/yr
Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we ... Your deep technical claims expertise will be put to the test in the investigation, evaluation and ...
Maintains accurate, thorough, and current claim file documentation throughout the claims process. * Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes ...
Maintains accurate, thorough, and current claim file documentation throughout the claims process. * Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes ...
Ancillary Claims Adjuster
Atlanta, GA · Remote
As an Ancillary Claims Adjuster (Remote), you'll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as, Tires and ...
Ancillary Claims Adjuster
Atlanta, GA · Remote
As an Ancillary Claims Adjuster (Remote), you'll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as, Tires and ...
Ancillary Claims Adjuster
Atlanta, GA · Remote
$45K - $55K/yr
As an Ancillary Claims Adjuster (Remote), you'll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as, Tires and ...
Quick apply
Ancillary Claims Adjuster
Atlanta, GA · Remote
$45K - $55K/yr
As an Ancillary Claims Adjuster (Remote), you'll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as, Tires and ...
Ancillary Claims Adjuster
Atlanta, GA · On-site +1
$45K - $55K/yr
As an Ancillary Claims Adjuster (Remote), you'll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as, Tires and ...
Ancillary Claims Adjuster
Atlanta, GA · On-site +1
$45K - $55K/yr
As an Ancillary Claims Adjuster (Remote), you'll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as, Tires and ...
Throughout our internship program you will have an opportunity to learn claims processes and procedures, develop various skills related to teamwork, customer service, communication, multi-tasking ...
Throughout our internship program you will have an opportunity to learn claims processes and procedures, develop various skills related to teamwork, customer service, communication, multi-tasking ...
Portfolio Claims Handler
Atlanta, GA · On-site
The assignment includes all aspects of the claims and litigation process and requires coordination with external and internal business partners, including outside experts, legal counsel, underwriting ...
Portfolio Claims Handler
Atlanta, GA · On-site
The assignment includes all aspects of the claims and litigation process and requires coordination with external and internal business partners, including outside experts, legal counsel, underwriting ...
Evaluate and process cargo liability claims, including analysis of bills of lading, cargo insurance policies, Carmack Amendment exposure, and interline/broker liability issues (where applicable)
Evaluate and process cargo liability claims, including analysis of bills of lading, cargo insurance policies, Carmack Amendment exposure, and interline/broker liability issues (where applicable)
Claims Adjuster I
Mcdonough, GA · On-site
Evaluate and process cargo liability claims, including analysis of bills of lading, cargo insurance policies, Carmack Amendment exposure, and interline/broker liability issues (where applicable)
Claims Adjuster I
Mcdonough, GA · On-site
Evaluate and process cargo liability claims, including analysis of bills of lading, cargo insurance policies, Carmack Amendment exposure, and interline/broker liability issues (where applicable)
Complex Claims Director
Atlanta, GA · On-site
Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients ... Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we ...
Complex Claims Director
Atlanta, GA · On-site
Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients ... Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we ...
Claims Assistant
Atlanta, GA · On-site
$45 - $55K/hr
Claims Assistant MSIG USA continues to grow! MSIG USA is the US-based subsidiary of MS&AD Insurance ... Pick up, open, date-stamp, and process incoming mail daily. * Index and route mail to the document ...
Claims Assistant
Atlanta, GA · On-site
$45 - $55K/hr
Claims Assistant MSIG USA continues to grow! MSIG USA is the US-based subsidiary of MS&AD Insurance ... Pick up, open, date-stamp, and process incoming mail daily. * Index and route mail to the document ...
Complex Claims Director
Atlanta, GA · On-site
Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients ... Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we ...
Complex Claims Director
Atlanta, GA · On-site
Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients ... Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we ...
Claims Assistant
$45 - $55K/hr
Position Summary The Claims Assistant provides administrative and operational support to the Claims ... Documentation & Records Support * Assist with processing and tracking documentation related to ...
Claims Assistant
$45 - $55K/hr
Position Summary The Claims Assistant provides administrative and operational support to the Claims ... Documentation & Records Support * Assist with processing and tracking documentation related to ...
Warranty Claims Investigator
Atlanta, GA · On-site
Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing. * Demonstrate a commitment to communicating, improving and adhering to health, safety and ...
Warranty Claims Investigator
Atlanta, GA · On-site
Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing. * Demonstrate a commitment to communicating, improving and adhering to health, safety and ...
Claims Director, Rideshare
Atlanta, GA · On-site +1
As our Rideshare Claims Director , you'll lead a team of claims professionals handling commercial ... Partner with Product and Engineering to inform the development of tools, systems, and processes ...
Claims Director, Rideshare
Atlanta, GA · On-site +1
As our Rideshare Claims Director , you'll lead a team of claims professionals handling commercial ... Partner with Product and Engineering to inform the development of tools, systems, and processes ...
General Liability Manager
Atlanta, GA · On-site
You are comfortable with and understand the importance of proper communications throughout the claims process * And did we mention, a sense of humor. Claims are hard enough as it is. What we need We ...
General Liability Manager
Atlanta, GA · On-site
You are comfortable with and understand the importance of proper communications throughout the claims process * And did we mention, a sense of humor. Claims are hard enough as it is. What we need We ...
Claims Manager
Atlanta, GA · On-site
$120 - $180/hr
Who we are The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce ...
Claims Manager
Atlanta, GA · On-site
$120 - $180/hr
Who we are The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce ...
Claims Processor information
See Stockbridge, GA salary details
$10.25 - $11.37
2% of jobs
$11.37 - $12.49
6% of jobs
$12.49 - $13.60
9% of jobs
$14.18 is the 25th percentile. Wages below this are outliers.
$13.60 - $14.72
14% of jobs
$14.72 - $15.84
18% of jobs
The median wage is $15.88 / hr.
$15.84 - $16.96
17% of jobs
$17.57 is the 75th percentile. Wages above this are outliers.
$16.96 - $18.08
16% of jobs
$18.08 - $19.19
7% of jobs
$19.19 - $20.31
4% of jobs
$20.31 - $21.43
4% of jobs
$21.43 - $22.55
2% of jobs
$10
$16
$22
How much do claims processor jobs pay per hour?
What is a claims processor?
A claims processor reviews insurance claims. Their responsibilities include verifying insurance policy coverage and making sure client information is accurate. After they determine there is a covered loss, a processor documents the information and makes sure all the required paperwork is complete. Other duties include modifying new or existing policies.
What are some common challenges faced by claims processors, and how can they be managed effectively?
Is claims processing a stressful job?
What is the difference between Claims Processor vs Claims Examiner?
| Aspect | Claims Processor | Claims Examiner |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require certification | High school diploma; certification often preferred |
| Work Environment | Office setting, processing claims efficiently | Office setting, reviewing and approving claims |
| Employer & Industry Usage | Insurance companies, healthcare providers | Insurance companies, government agencies |
| Common Search & Comparison | Claims Processor vs Claims Examiner |
Claims Processors primarily handle the data entry and initial processing of insurance claims, focusing on accuracy and efficiency. Claims Examiners review claims for validity, compliance, and coverage before approval. While both roles work within the insurance industry and require similar credentials, Claims Examiners typically perform more detailed reviews and decision-making tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.
What are the key skills and qualifications needed to thrive as a claims processor?
Do you need a degree to be a claims processor?
What does a claims processor do?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 16 days ago
USAA rating
8.2
Based on 262 frontline employees who took The Breakroom Quiz
51st of 170 rated banks
Job description
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate.
Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.
This is a field-based role in Atlanta, GA (West Fulton County). Candidates currently living in this location or willing to self-relocate are encouraged to apply.
What you'll do:
- Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
- Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.
- May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
- Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
- Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
- Maintains accurate, thorough, and current claim file documentation throughout the claims process.
- Advance knowledge of estimating technology platforms and virtual inspection tools.
- Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
- Adjusts complex claims with attorney involvement.
- Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
- May require travel to resolve claims, attend training, and conduct in-person inspections.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- High School Diploma or General Equivalency Diploma.
- 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
- Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
- Proficient knowledge of residential construction.
- Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
- Proficient negotiation, investigation, communication, and conflict resolution skills.
- Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
- Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Successful completion of a job-related assessment may be required.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner
- 2 years of prior field experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)
- Prior experience adjusting property claims using virtual technologies
- Prior property field adjuster experience handling DWG, APS and ALE adjustments
- Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
- Xactimate Level 1 and/or Level 2 certification
- Prior deployments in support of catastrophes
- Currently hold an active Adjuster License
- Currently reside in West Fulton County
Physical Demand Requirements:
- May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
- May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
- May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
- May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
Compensation range: The salary range for this position is: $72,080 - $129,740.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About USAA
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
San Antonio, TX, US
Year founded
1922