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Claims Processor Associate information

What does a claims processor associate do?

A Claims Processor Associate is responsible for reviewing, processing, and verifying insurance claims to ensure they are accurate and comply with policy guidelines. They investigate claim details, communicate with policyholders or medical providers for additional information, and enter claim data into company systems. Their role is crucial in ensuring timely and accurate payments or denials, helping both insurance companies and clients. Attention to detail, strong organizational skills, and excellent communication abilities are important for success in this position.

What are some common challenges faced by claims processor associates, and how can they be effectively managed?

Claims Processor Associates often encounter challenges such as handling a high volume of claims, navigating complex policy details, and meeting strict deadlines. Successfully managing these challenges requires strong organizational skills, attention to detail, and the ability to prioritize tasks effectively. Collaborating closely with team members and regularly communicating with supervisors can also help resolve discrepancies and ensure accuracy. Most organizations provide training and support to help associates stay updated on procedures and regulatory requirements, fostering a supportive work environment.

What are the key skills and qualifications needed to thrive as a claims processor associate, and why are they important?

To thrive as a Claims Processor Associate, you need strong attention to detail, analytical skills, and a high school diploma or equivalent, with some employers preferring experience in insurance or healthcare. Familiarity with claims management software, data entry systems, and basic office applications is typically required. Excellent organizational skills, clear communication, and the ability to work efficiently under deadlines are essential soft skills for this role. These abilities ensure accurate claims processing, minimize errors, and support timely service for clients and providers.
What are the most commonly searched types of Claims Processor jobs in Georgia? The most popular types of Claims Processor jobs in Georgia are:
What are popular job titles related to Claims Processor Associate jobs in Georgia? For Claims Processor Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Claims Processor Associate jobs in Georgia look for? The top searched job categories for Claims Processor Associate jobs in Georgia are:
What cities in Georgia are hiring for Claims Processor Associate jobs? Cities in Georgia with the most Claims Processor Associate job openings:
Claims Processor Associate jobs near you
Infographic showing various Claims Processor Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Bodily Injury Claims Specialist

Auto Owners Insurance Company

Kennesaw, GA • Hybrid

Full-time

Retirement, PTO

Re-posted 18 days ago

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities.After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Claims department as a Bodily Injury Claims Representative. The position requires the person to:

  • Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss.
  • Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
  • Follow claims handling procedures and participate in claim negotiations and settlements.
  • Deliver a high level of customer service to our agents, insureds, and others.
  • Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
  • Meet with people involved with claims, sometimes outside of our office environment.
  • Handle investigations by telephone, email, mail, and on-site investigations.
  • Maintain appropriate adjuster's license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
  • Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
  • Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
  • Assist in the evaluation and selection of outside counsel.
  • Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Desired Skills & Experience

  • A minimum of three years of insurance claims related experience.
  • The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision.
  • The ability to effectively understand, interpret and communicate policy language.
  • The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues.

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

#LI-CH1 #LI-Hybrid #IN-DNI

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