Claims Operations Associate Jobs in Delaware (NOW HIRING)

Position Overview:

In partnership with the Store Manager, direct all activities required to achieve all store goals, including financial objectives, client service, human resource management, operational controls, payroll and operating expenses, loss prevention, and merchandise presentation while driving both associate and client engagement.

Primary Responsibilities/Accountabilities:

• Partners with Store Manager to lead and direct all store activities
• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance with all ANN INC. practices and procedures
• Additional responsibilities as assigned by the Store Manager

Direction/Revenue Generation:

• Directs client service efforts that are consistent with ANN INC. standards, to increase transactions and capture client opportunities
• Drives a business strategy to grow sales & profits and maximizes opportunities to generate additional store volume/revenue
• Understands how to maximize daily business by proactively managing team to embrace ANN INC. service standards while effectively performing Store Leadership responsibilities
• Drives toward store’s achievement of quantifiable performance results (e.g. Net Sales, ROV, Conversion, DPT, UPT, Payroll, Inventory Shortage, Operational Assessments, and Credit Cards)
• Analyzes business reports to identify, gain understanding, and recommend solutions to missed opportunities and to positively impact store performance

People Management:

• Models ANN INC.’s Purpose, Values & Behaviors while holding associates responsible for their actions
• Fosters a client focused team environment by driving volume and anticipating clients’ needs
• Assists with development of team to accomplish store’s business objectives through recruitment, selection, coaching, investment, engagement, retention, and motivation
• Provides exceptional client service by role modeling the ANN INC. service standards. Takes responsibility to immediately address client concerns
• Participates in delivering an engaging assimilation and investment experience that is personalized and positions on Associate for excellence in fole and career progression over time through the use of ANN INC. tools
• Adheres to Human Resource standards by following the general practices outlined in Company policies, procedure, standards and guidelines
• Communicates appropriate goals, results (e.g. financial performance and productivity), and directives
• Actively manages associates’ client service skills by providing informal and formal feedback
• Assists in the recruitment, attraction, selection, and hiring of diverse talent
• Holds self and associates accountable for achievement of financial results and statistical standards
• Constructively confronts and provides timely feedback to help resolve conflict
• Seeks a continuous learning environment by requesting input and involving others
• Treats others fairly and with respect, valuing differences; builds relationships based on an individual approach
• Assists in the development of associates by delegating appropriately and matching talents with tasks, while recognizing accomplishments
• Supports Store Manager to foster team commitment through building relationships and recognizing individual contributions
• Forms networking relationships with internal and external peers
• Shares information and communicates clearly and in an accessible manner to all levels
• Leads by effectively managing through change and adversity

Operational Excellence:

• Executes brand visual standards and standard operating procedures
• Prioritizes and leads execution of task directives within designated timeframes while using tools and resources to drive a high level of productivity (e.g. Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims Process)
• Adjusts weekly schedules as needed to maximize productivity and control payroll spend
• Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business
• Supports Loss Prevention practices and completes operational assessments to protect company assets
• Maintains the store’s organization, appearance, and cleanliness according to SOP’s
• Uses available resources to assist in executing tasks/directives
• Ensures compliance of with all policies, practices and procedures and all federal, state, and local laws
• Leverages tools, processes, and best practices to drive operational excellence and consistently execute SOP’s

Product/Brand Management:

• Executes visual merchandising updates and product placement within corporate guidelines and maintains visual expectations as defined by the Visual Merchandising Standards
• Uses product knowledge tools to execute directives and interpret Store Sets
• Executes company brand initiatives to the physical store layout
• Supports continuous product movement based on company directives, client profile, and store sales
• Integrates strategic activity on the floor, which includes recovery and restocking
• Understands and can clearly articulate the company’s band positioning
• Educates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge
• Applies knowledge of product with internal and external clients
• Represents the brand and hold associates accountable to expectations
• Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelines
• Understands ANN INC.’s competitor and communicates competitive landscape

Position Requirements:

• Human Resources: Proven ability to recruit, develop, and retain team
• Client Service: Demonstrate ability to function as a role model, ensuring that the client remains the top priority
• Store Operations and Organization: Demonstrate ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Leadership: Ability to respectfully challenge and motivate associates
• Merchandising: Knowledge of visual standards and techniques
• Communication: Demonstration of strong verbal and written communication skills
• Business Analysis: Knowledge of store reports in order to maximize performance, drive volume, and react to trends in the business
• Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts. Must have open availability
• Physical: Ability to lift and carry up to 20 pounds occasionally, maneuver effectively around sales floor, stock room, and office

Educational Requirements and Experience:

• Minimum Requirements: Associates or Bachelors Degree preferred
• Supervisory/Management experience in the service industry preferred

Location:

The Company is committed to hiring and developing the most qualified people at all levels.  It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.  We do not discriminate in any of our employment policies and practices.  All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the application process.