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Claims Department Manager Jobs (NOW HIRING)

Brotherhood Mutual

Claims Attorney

Fort Wayne, IN · On-site

Claims Department: Casualty Claims Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY ... Effectively interface with external contacts, Brotherhood employees, managers, and department staff ...

Morgan White Group

Claims Specialist I

Ridgeland, MS · On-site

The Claims Specialist reports to the Claims Department Manager in the MWG-Administrators TPA Division. The position is a non-exempt, hourly role and is located at 500 Steed Road, Ridgeland, MS 39157.

Brotherhood Mutual

Claims Attorney

Fort Wayne, IN · On-site

Claims Department: Casualty Claims Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY ... Effectively interface with external contacts, Brotherhood employees, managers, and department staff ...

Morgan White Group

Claims Specialist I

Ridgeland, MS · On-site

The Claims Specialist reports to the Claims Department Manager in the MWG-Administrators TPA Division. The position is a non-exempt, hourly role and is located at 500 Steed Road, Ridgeland, MS 39157.

Tmhcc

Senior Claims Examiner, Cyber

New York, NY · On-site +1

In collaboration with Claims Department Management, ensures compliance with Claims Department workflow and processes. Key Responsibilities Relying on broad experience and judgment, this role is ...

Amalgamated Life

Director, Claims

White Plains, NY · Hybrid

The Executive Director must directly manage the day-to-day Claims operations with direct oversight of Claims managers and their performance in meeting the needs of the departmental and company goals.

LSMA Management Inc

Claims Manager

San Bernardino, CA · On-site

$87K - $97K/yr

The Claims Manager is responsible for overseeing the daily operations, performance, and regulatory compliance of the Claims Department within the Managed Services Organization (MSO). This role ...

MegaCorp Logistics

Claims Director

Newport, KY · On-site

$125K - $150K/yr

Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel * Manage the investigation, evaluation, negotiation, and resolution of cargo ...

MegaCorp Logistics

Claims Director

Wilmington, NC · On-site

Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel * Manage the investigation, evaluation, negotiation, and resolution of cargo ...

Amalgamated Life

Director, Claims

White Plains, NY · On-site

Overview The Executive Director must directly manage the day-to-day Claims operations with direct oversight of Claims managers and their performance in meeting the needs of the departmental and ...

MegaCorp Logistics, LLC.

Claims Director

Newport, KY · On-site

Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel * Manage the investigation, evaluation, negotiation, and resolution of cargo ...

MegaCorp Logistics

Claims Director

Newport, KY · On-site

Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel * Manage the investigation, evaluation, negotiation, and resolution of cargo ...

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Claims Department Manager information

See salary details

$35K

$87.9K

$139K

How much do claims department manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for claims department manager in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What does a claims department manager do?

A Claims Department Manager oversees the operations of the claims department within an insurance company or similar organization. They are responsible for managing a team of claims adjusters and examiners, ensuring claims are processed efficiently and accurately, and maintaining compliance with company policies and regulations. The manager also handles escalated claims, works to improve processes, and ensures customer satisfaction throughout the claims process. Additionally, they may be involved in training staff, setting departmental goals, and analyzing claim trends to enhance performance.

What are the key skills and qualifications needed to thrive as a claims department manager?

To thrive as a Claims Department Manager, you need strong expertise in insurance claims processes, leadership abilities, and a relevant bachelor’s degree or higher. Familiarity with claims management software, regulatory compliance systems, and industry certifications such as AIC or CPCU is often required. Exceptional organizational, problem-solving, and interpersonal skills help you lead teams and resolve complex cases efficiently. These competencies ensure effective oversight, regulatory adherence, and high-quality service within the claims department.

What are some common challenges faced by claims department managers, and how can they be addressed?

Claims Department Managers often face challenges such as managing high claim volumes, ensuring regulatory compliance, and maintaining team productivity under pressure. Balancing the need for swift claim resolution with accuracy and fairness is crucial. Successful managers use clear communication, ongoing staff training, and effective workflow management tools to address these challenges while fostering a collaborative and supportive team environment.

What is the difference between Claims Department Manager vs Claims Adjuster?

AspectClaims Department ManagerClaims Adjuster
Required CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU, AIC), and management experienceUsually requires a high school diploma or bachelor’s degree, with certifications like AIC or CPCU preferred
Work EnvironmentOversees teams in office or claims centers, manages policies and proceduresWorks directly with claimants, investigates claims, and assesses damages
Employer & Industry UsageCommonly found in insurance companies managing claims departmentsEmployed by insurance companies, adjusting claims for auto, health, or property insurance

The Claims Department Manager oversees the entire claims team and processes, focusing on management and strategy, while the Claims Adjuster handles individual claims, assessing damages and determining payouts. Both roles are essential in the insurance industry but differ in scope and responsibilities.

How much do claims department managers make in the US?

Claims department managers in the US typically earn a median annual salary of around $80,000 to $120,000, depending on experience, location, and the size of the organization. They often oversee claims processing teams, require knowledge of insurance policies, and may hold certifications such as CPCU or ARM.

What cities are hiring for Claims Department Manager jobs?

Cities with the most Claims Department Manager job openings:

Who are the top companies hiring for Claims Department Manager jobs?

The top employers for Claims Department Manager jobs are:

What states have the most Claims Department Manager jobs?

States with the most job openings for Claims Department Manager jobs include:

What are popular job titles related to Claims Department Manager jobs?

For Claims Department Manager jobs, the most frequently searched job titles are:

Claims Department Manager jobs near you
Infographic showing various Claims Department Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $87,861 per year, or $42.2 per hour.

Sr Claims Adjuster - Casualty

Fort Wayne, IN • On-site

Brotherhood Mutual
Insurance Services • 201 - 500 employees
Learn more about Brotherhood Mutualexternal

Full-time

Re-posted 2 days ago

Brotherhood Mutual rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Sr Claims Adjuster - Casualty
FLSA Status: Exempt
Job Family: Claims
Department: Casualty Claims
Location: Corporate Office (Fort Wayne, IN)
JOB SUMMARY
Responsible for effectively analyzing and resolving assigned serious/complex claims consistent with
claims department standards and company objectives.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
  • Resolve primarily serious/complex, (including but not limited to claims involving unusual damage
    or coverage issues or need to involve expert analysis or that require early recognition of
    policyholder concerns), claims within established settlement authority in a prompt, fair and
    equitable manner. Identify and investigate coverage, damage, and reserve adequacy on assigned
    claims.
  • Apply statutes, common law, and other applicable legal and regulatory concepts for the effective,
    efficient and equitable resolution of assigned claims.
  • Achieves established claim file audit objectives.
  • Communicate with policyholders, agents, claimants, attorneys, medical providers and other
    persons as needed and direct independent adjusters, appraisers and other support service
    providers to ensure effective, efficient, and equitable claims resolution.
  • Acquire, record and maintain all essential file documentation in accordance with established
    guidelines.
  • Provide timely status reports regarding assigned claims to department management and others.
  • Identify and pursue appropriate cost containment, loss mitigation and subrogation recovery
    opportunities.
  • Participate and provide input in departmental meetings or interdepartmental meetings, projects or
    processes that relate to the claims function.
  • Travel as needed to attend training programs, conferences, mediations/other legal proceedings,
    and to conduct investigation relating to claims resolution.
  • Further the attainment of overall department objectives by assisting other claims personnel as
    needed.
  • Participate as needed in the orientation or training of new department personnel.
  • Assist in the setting of initial reserves as needed.
  • Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform
each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
  • Must be able to effectively communicate with others (both oral and written). Must be able to
    communicate complex coverage and legal concepts in both an oral and written format.
  • Must be able to make independent decisions.
  • Must have strong organizational and interpersonal skills.
  • Must have the ability to handle confrontational situations in a productive manner. Must possess
    strong negotiation skills and utilize them in the resolution of serious/complex claims.
  • Must have a thorough understanding of all issues related to claims. Must have a thorough
    understanding of coverage.
  • Must be able to access, input and retrieve information from a computer. Must have a thorough
    understanding of all automated claims department processing systems and workflows.
  • Must be able to train others on claims department policies, procedures and systems.
  • Should be able to sit for prolonged periods of time. Should have the ability to inspect losses by
    walking, lifting, climbing or bending.
  • Effectively interface with external contacts, Brotherhood employees, managers, and department
    staff members.

EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
  • Bachelor's degree required.
  • Must be able to take and pass mandatory adjuster licensing requirements.
  • Must have five or more years of claim technical experience.
  • CPCU designation strongly desired.
  • Seven years or more of Brotherhood Mutual claims technical experience is desired.

Terms and Conditions
This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Because the company's niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.
Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The
employment relationship remains "at-will".
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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