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Claims Concierge Jobs in Spring, TX (NOW HIRING)

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Claims Concierge information

See Spring, TX salary details

$30.3K

$64.2K

$105.5K

How much do claims concierge jobs pay per year?

As of Aug 8, 2026, the average yearly pay for claims concierge in Spring, TX is $64,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims concierge, and why are they important?

To thrive as a Claims Concierge, you need strong knowledge of insurance processes, claims management, and customer service principles, usually supported by experience in an insurance or client-facing role. Familiarity with claims management systems, CRM software, and standard office productivity tools is typically required. Exceptional communication, empathy, and problem-solving skills help you build trust and guide clients through complex situations. These abilities ensure a positive client experience and efficient claims resolution, which are crucial for customer satisfaction and retention.

Is claims processing a stressful job?

Claims processing is a core responsibility of claims concierge roles, involving reviewing and managing insurance claims, which can be stressful due to tight deadlines, high workload, and the need for accuracy. The job requires strong organizational skills and attention to detail to handle complex cases efficiently. Stress levels can vary based on workload, company environment, and individual coping strategies.

What is the difference between Claims Concierge vs Claims Adjuster?

AspectClaims ConciergeClaims Adjuster
CredentialsCustomer service experience, insurance knowledgeLicensing, certifications (e.g., state-specific adjuster license)
Work EnvironmentCustomer-facing, administrative, office or remoteField or office-based, investigative and assessment tasks
Employer & Industry UsageInsurance companies, brokerages, third-party administratorsInsurance carriers, claims departments, independent agencies
Search & Comparison IntentCustomer service, claims support, administrative rolesClaims investigation, settlement, assessment roles

While Claims Concierge primarily focuses on customer service and administrative support within insurance claims, Claims Adjusters are responsible for investigating and settling claims, often requiring licensing and technical expertise. Both roles are essential in the insurance industry but differ in responsibilities and credentials.

Do claims concierges make good money?

Claims concierges typically earn a median annual salary ranging from $35,000 to $50,000, depending on experience, location, and employer. They may also receive benefits such as health insurance and paid time off, with some roles offering performance bonuses. Salary levels can vary based on the complexity of claims handled and the company's size.

What is a claims concierge?

A Claims Concierge is a professional who assists clients through the insurance claims process, providing guidance, support, and personalized service to ensure a smooth and efficient resolution. They act as a liaison between the client and the insurance company, helping to gather necessary documentation, answer questions, and keep clients informed about the status of their claim. Claims Concierges aim to reduce stress and streamline the experience for individuals dealing with claims, making the process more transparent and customer-friendly.

How does a claims concierge typically collaborate with other departments during the claims process?

A Claims Concierge works closely with various departments such as adjusters, customer service, and legal teams to ensure a smooth and efficient claims experience for clients. They act as a central point of communication, coordinating information between the policyholder and internal teams, and often facilitate timely resolution by clarifying documentation requirements or addressing client concerns. This collaboration helps expedite the process and ensures that clients receive accurate updates and support throughout their claim. Strong interpersonal skills and proactive communication are key to success in this role.
What are popular job titles related to Claims Concierge jobs in Spring, TX? For Claims Concierge jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Claims Concierge jobs in Spring, TX look for? The top searched job categories for Claims Concierge jobs in Spring, TX are:
What cities near Spring, TX are hiring for Claims Concierge jobs? Cities near Spring, TX with the most Claims Concierge job openings:
Claims Concierge jobs near you

Travel Assistance Coordinator

Zurich Insurance Group

Houston, TX • Hybrid

Full-time

Medical, Life, Retirement

Re-posted 14 days ago

Job description

Where will your career take you next? Let's find out together.

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you'll be doing:

In this role you will serve as a trusted resource for travelers, delivering real-time support and creative solutions during unexpected travel disruptions while ensuring every interaction reflects a high standard of care and professionalism. You will multitask across calls, systems, and case management tools to quickly assess needs, coordinate travel solutions, and provide a seamless, reassuring experience from the first point of contact through resolution.

  • Handle inbound calls from policyholders regarding their travel related emergencies, including lost luggage tracking, passport and visa replacement, travel rebooking, and pre-trip planning and concierge services.
  • Create a positive customer experience over the phone while using knowledge of products and services offered by our assistance team.
  • Utilize critical thinking and creative thinking to provide out-of-the-box solutions for policyholders.
  • Effectively multi-task by documenting policyholder interactions while communicating over the phone.
What skills and experience you'll bring on this journey:
  • High school diploma or equivalent
  • 2+ years of providing exceptional customer service
  • Excellent written and verbal communication skills
  • Effective problem-solving skills
  • Proficient in MS Office programs while effectively multi-tasking
  • Ability to work 3rd shift (11:30pm-7:30am Mon-Fri with rotating weekends)
Why you'll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.  

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. 

 

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

 

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme. 

 

Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.  

 

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for.

Apply today and let's go to great places together!

At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travelers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

Apply