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Claims Associate Jobs in Nevada (NOW HIRING)

Vay

Head of Customer Support

Las Vegas, NV

$16.25 - $20.75/hr

The Head of Customer Support leads Vay's frontline support organization, overseeing Customer Support Representatives and the Claims Associate . This role ensures customer inquiries and claims are ...

Vay

Head of Customer Support

Las Vegas, NV · On-site

$16.25 - $21/hr

The Head of Customer Support leads Vay's frontline support organization, overseeing Customer Support Representatives and the Claims Associate. This role ensures customer inquiries and claims are ...

Lemieux & Associates LLC

SIU Claims Investigator

Reno, NV · On-site

$25 - $32/hr

Join Lemieux & Associates, a trusted leader in investigative services, and make an impact with your ... RequirementsMust have SIU/Claims investigation experience as a Private Investigator or Fraud ...

UHS

Claims Auditor/Trainer

Reno, NV · On-site

The Healthcare Claims Auditor/Trainer is responsible for ensuring the accuracy, compliance, and ... Associate or Bachelor's degree in healthcare administration, business, or related field preferred ...

UHS

Claims Auditor/Trainer

Reno, NV · On-site

$26.65 - $38/hr

Associate or Bachelor's degree in healthcare administration, business, or related field preferred ... claims processing systems and Microsoft Office Suite. • Experience with Medicare claims ...

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Claims Associate information

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$31

How much do claims associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for claims associate in Nevada is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.51 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Nevada? The most popular types of Claims jobs in Nevada are:
What are popular job titles related to Claims Associate jobs in Nevada? For Claims Associate jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Claims Associate jobs in Nevada look for? The top searched job categories for Claims Associate jobs in Nevada are:
What cities in Nevada are hiring for Claims Associate jobs? Cities in Nevada with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,453 per year, or $21.4 per hour.

Head of Customer Support

Vay

Las Vegas, NV

$16.25 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Why this role is awesome

Customer Support at Vay is not a call center. It's a core operational function and the voice of the customer inside the business.
The Head of Customer Support leads Vay's frontline support organization, overseeing Customer Support Representatives and the Claims Associate. This role ensures customer inquiries and claims are handled with speed, empathy, and professionalism while also positioning CS as the voice of the customer within the company. He will be in charge of surfacing customer needs to internal company stakeholders and closely works with them to resolve issues and identify product improvements. Beyond operational leadership, the Head of Customer Support is an AI-first operator automating CS processes, owning support tools, and building efficient workflows that scale with the business. By working closely with Product, Operations, and Legal, they ensure that customer feedback drives continuous improvement and customer excellence.

What you'll be driving
  • Customer Support Operations
    • Ensure timely, empathetic handling of all inbound support requests (phone, chat, email, social).
    • Monitor SLA performance and act as an escalation point for critical cases.
    • Balance human support with automation and self-service to improve efficiency
  • Automation & Tool Ownership
    • Own the customer support technology stack (e.g., Zendesk, Salesforce, Intercom).
    • Lead automation initiatives: macros, bots, self-service portals, and AI-driven support.
    • Continuously evaluate and implement tooling improvements to enhance efficiency, reporting, and customer experience.
  • Process & Quality Management
    • Define and update SOPs for customer support and claims handling.
    • Run QA and calibration sessions to ensure consistent service quality.
    • Drive enforcement of T&C violation claims consistently and fairly.
  • .Customer Excellence & Product Feedback Loop
    • Establish a structured process to capture and analyze product-related feedback from support interactions.
    • Surface recurring bugs, UX issues, and feature requests to the Product team with data-driven insights.
    • Act as a customer excellence partner to Product and Operations, ensuring customer pain points are addressed in the roadmap.
  • Team Leadership & Development
    • Manage, coach, and develop Customer Support agents and the Claims Specialist.
    • Create a high-performance, customer-centric team culture.
    • Oversee hiring, onboarding, and ongoing training.
  • Performance Monitoring & Reporting
    • Deliver reporting on CSAT, NPS, SLA adherence, claims resolution, and agent productivity.
    • Track impact of automation/self-service on ticket volume and resolution times.
    • Share Voice of the Customer insights across Product, Operations, and Leadership.
  • Claims Oversight
    • Supervise the Claims Associate's work across accident, liability, insurance, T&C violation, and billing claims.
    • Ensure claims handling is embedded in CS processes with clear escalation to Legal.
    • Provide visibility to leadership on claims trends and risks.
  • Cross-Functional Collaboration
    • Partner with Product to prioritize improvements based on customer insights.
    • Work with Ops, Engineering Ops, and Legal on escalations, claims handling, and recurring service issues.
What we're looking for
  • 6-10+ years of experience in Customer Support / Customer Experience / Operations, strictly in a tech-enabled, consumer-facing company.
  • Proven experience leading and scaling Customer Support teams, including people managers (Leads/Managers) and specialist roles (e.g., Claims, QA, Training).
  • Strong track record owning end-to-end customer experience metrics (CSAT, NPS, SLA, FCR).
  • Demonstrated experience acting as the Voice of the Customer, translating support insights into product improvements in close partnership with Product and Engineering.
  • Hands-on experience with customer support tooling and AI-driven automation (e.g., Zendesk, Salesforce, Intercom, bots, self-service, knowledge bases).
  • Experience designing or scaling QA frameworks, training programs, and escalation processes.
  • Exposure to claims, compliance, or high-stakes customer scenarios is a strong plus.
  • Experience supporting multi-market or fast-scaling environments preferred.
Why you should join Vay

Genius-level team - Work with top talent from over 30 countries across deep tech and automotive
Huge scope for impact - You'll shape how customers experience Vay at scale
Salary + stock options
Flexible Paid Vacation Days
401(k)
Health, Dental & Vision Insurance
Wellness Hub - Free gym access & wellness app subscriptions
Exclusive external 
Snacks & drinks in our Downtown Las Vegas office
Regular team events

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