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Claims Associate Jobs in Georgia (NOW HIRING)

Securian Financial

Claims Examiner

Macon, GA · On-site

$18.80 - $32.69/hr

Associates get the benefit of working both virtually and in our offices. If you're in a commutable ... Business, Claims Processing, Communication, Payment Processing, Problem Solving, Standard Operating ...

Securian Financial

Claims Examiner

Macon, GA · Hybrid

$18.80 - $32.69/hr

Associates get the benefit of working both virtually and in our offices. If you're in a commutable ... Business, Claims Processing, Communication, Payment Processing, Problem Solving, Standard Operating ...

MSIG Holdings Inc

Claims Assistant

Atlanta, GA · On-site

$45 - $55K/hr

Associate's or Bachelor's degree preferred. * 1-3 years of administrative or claims support experience (insurance environment preferred). * Knowledge of workers' compensation processes and regulatory ...

MSIG Holdings USA, Inc.

Claims Assistant

Atlanta, GA

$45 - $55K/hr

Associate's or Bachelor's degree preferred. * 1-3 years of administrative or claims support experience (insurance environment preferred). * Knowledge of workers' compensation processes and regulatory ...

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Claims Associate information

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$11

$17

$25

How much do claims associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for claims associate in Georgia is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.47 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Georgia? The most popular types of Claims jobs in Georgia are:
What are popular job titles related to Claims Associate jobs in Georgia? For Claims Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Claims Associate jobs in Georgia look for? The top searched job categories for Claims Associate jobs in Georgia are:
What cities in Georgia are hiring for Claims Associate jobs? Cities in Georgia with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Georgia as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $36,860 per year, or $17.7 per hour.

Associate Claims Adjuster, Workers Compensation

Liberty Mutual

Suwanee, GA

$50K - $78K/yr

Full-time

Re-posted 23 days ago

Liberty Mutual rating

8.9

Company rating: 8.9 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

48th of 303 rated insurance

Job description


Description

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

 

The Workers Compensation Claims Specialist works within a Claims Team under direct supervision, develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. Assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

We are open to filling this position as an Associate Claims Specialist I (grade 10) or Claims Specialist I (grade 11) or Claims Specialist II (grade 12) depending on candidate experience.

This is a hybrid position with a strong preference for candidates located within 50 miles of the Plano, TX office, as the role requires in-office attendance twice per month. Candidates residing within 50 miles of a GRS Claims office in Suwanee, GA, or Chandler, AZ, will also be considered. Please note that this onsite attendance requirement is subject to change based on business needs.

Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory.  

Training will require travel for 1 week to our office in Plano, TX in November.

Responsibilities:

  • Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (injured workers, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
  • Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
  • Manages an inventory of worker’s compensation claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits. 
  • Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
  • Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
  • Responsible for review, analysis, and disposition of assigned claims within authority limits and state compliance.
  • Updates file, strategizes and executes plans to mitigate exposure and increase disposal.
Qualifications
  • Effective interpersonal, analytical and negotiation abilities required.
  • Ability to provide information in a clear, concise manner with an appropriate level of detail.
  • Demonstrated ability to build and maintain effective relationships.
  • Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
  • Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
  • Knowledge of legal liability, insurance coverage and medical terminology are helpful, but not mandatory.
  • Licensing may be required in some states.
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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