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$35K

$87.9K

$139K

How much do claims administration manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for claims administration manager in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by claims administration managers and how can they be addressed?

Claims Administration Managers often face challenges such as managing high volumes of claims, ensuring compliance with evolving regulations, and coordinating effectively between internal teams and external partners. Addressing these challenges requires strong organizational and communication skills, as well as the implementation of efficient workflows and regular staff training. Leveraging technology for claims processing and maintaining open lines of communication can help streamline operations and minimize errors, ultimately improving both team performance and customer satisfaction.

What does a claims administration manager do?

A Claims Administration Manager oversees the processing and management of insurance claims within an organization. They ensure that claims are handled efficiently, accurately, and in compliance with company policies and legal regulations. Their responsibilities often include supervising claims staff, developing procedures to improve workflow, resolving complex claims issues, and liaising with clients or policyholders. This role requires strong leadership, problem-solving skills, and a thorough understanding of insurance processes.

What is the difference between Claims Administration Manager vs Claims Adjuster?

AspectClaims Administration ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree in insurance, business, or related field; certifications like CPCU or ARM are commonRequires a high school diploma or equivalent; some roles prefer certifications like CPCU or state licensing
Work EnvironmentOversees claims teams, manages processes, and develops policies within insurance companies or third-party administratorsInvestigates and evaluates individual claims, often working in the field or office to determine coverage and settlement
Employer & Industry UsageUsed in insurance companies, third-party administrators, and corporate claims departmentsCommonly employed by insurance carriers, adjusting firms, and independent agencies

The Claims Administration Manager focuses on overseeing claims processes and managing teams, while the Claims Adjuster handles the investigation and evaluation of individual claims. Both roles require insurance knowledge, but the manager position involves more leadership and policy development, whereas the adjuster role is more hands-on with claim assessment.

What are the key skills and qualifications needed to thrive as a claims administration manager?

To thrive as a Claims Administration Manager, you need expertise in claims processing, risk assessment, and regulatory compliance, typically supported by a bachelor's degree in business, finance, or a related field. Familiarity with claims management software, data analytics tools, and industry certifications such as AIC (Associate in Claims) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills help manage teams and resolve complex claims issues. These abilities ensure efficient claims operations, regulatory adherence, and high-quality service for clients and stakeholders.
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Claims Administration Manager jobs near you
Infographic showing various Claims Administration Manager job openings in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 70% In-person, 5% Hybrid, and 25% Remote job distribution, with an average salary of $87,861 per year, or $42.2 per hour.

Sr Manager, Life & Annuities Claims

VIRTUAL CLARITY LIMITED

Bellevue, WA

Full-time

Posted 23 days ago

Job description

Job Description:

About DXC Technology

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a Senior Manager, Life & Annuities Claims to lead managed claims operations supporting a strategic client. This leader will oversee end-to-end claims processing, drive operational excellence, ensure regulatory compliance, and deliver exceptional service levels while leading a high-performing team.

Key Responsibilities
  • Lead day-to-day operations for Life & Annuities claims processing, ensuring timely, accurate, and compliant adjudication of claims.
  • Manage and develop a team of managers, supervisors, claims analysts, and claims processors, fostering a culture of accountability, collaboration, and continuous improvement.
  • Drive operational performance by monitoring service level agreements (SLAs), productivity, quality, turnaround times, and customer satisfaction metrics.
  • Partner with client stakeholders to ensure contractual obligations, operational goals, and business priorities are consistently achieved.
  • Identify opportunities to streamline claims processes through automation, workflow optimization, and best practices to improve efficiency and reduce operational risk.
  • Ensure compliance with regulatory requirements, client policies, internal controls, and audit standards.
  • Lead root cause analysis and corrective action planning for operational issues, quality findings, and client escalations.
  • Analyze operational data and key performance indicators to identify trends, recommend improvements, and provide executive-level reporting.
  • Collaborate with technology, quality, training, and transformation teams to implement process enhancements and support digital initiatives.
  • Support workforce planning, resource allocation, budgeting, and capacity management to meet evolving business demands.
  • Champion continuous improvement initiatives using Lean, Six Sigma, or other operational excellence methodologies.
  • Build strong relationships with internal and external stakeholders to ensure successful service delivery and client satisfaction.
Required Qualifications
  • Bachelor's degree in Business, Finance, Insurance, or a related field, or equivalent combination of education and experience.
  • 8+ years of progressive experience in Life & Annuities insurance operations, including significant experience in claims administration.
  • 3+ years of leadership experience managing claims operations, including managers, supervisors, or large operational teams.
  • Demonstrated expertise in Life & Annuities claims processing, claims adjudication, policy administration, and operational controls.
  • Experience managing client-facing operations within a Business Process Services (BPS), shared services, or outsourced operations environment preferred.
  • Proven ability to lead operational transformation and continuous improvement initiatives.
  • Strong analytical and problem-solving skills with experience using operational metrics and KPIs to drive performance.
  • Excellent communication, leadership, stakeholder management, and organizational skills.
  • Experience managing multiple priorities in a fast-paced, service delivery environment.
Preferred Qualifications
  • Advanced degree (MBA or related field) preferred.
  • Lean Six Sigma Green Belt or Black Belt, PMP, or other process improvement certifications preferred.
  • Experience with Life & Annuities claims administration platforms and workflow management systems.
  • Knowledge of digital claims transformation, automation, AI-assisted claims processing, and business process optimization.
  • Experience leading geographically dispersed or global operations teams.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

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