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Claim Support Services Supervisor Jobs (NOW HIRING)

City of Selma

Support Services Supervisor

Schertz, TX · On-site

$29.31/hr

Under general direction, supervises civilian support staff and oversees administrative support ... Coordinate records management functions and administrative support services. * Manage fleet records ...

Empress EMS

Support Services Supervisor

Poughkeepsie, NY · On-site

$21/hr

In addition to carrying out the routine duties, the Lieutenant also serves as a Human Operations Leader in his/her EMS team, heavily focused on Key Performance Indicators. Utilizing this concept and ...

KLAP6TECHNOLOGIESLLC

Medicare Claim support

Akron, OH · On-site

$19 - $20/hr

Relevant experience includes: Customer service experience in an information management industry, including call-center, receptionist or administrative support experience that includes customer ...

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Claim Support Services Supervisor information

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$35K

$87.9K

$139K

How much do claim support services supervisor jobs pay per year?

As of Jun 12, 2026, the average yearly pay for claim support services supervisor in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What is the difference between Claim Support Services Supervisor vs Claims Adjuster?

AspectClaim Support Services SupervisorClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), experience in claims supportLicensing as required by state, certifications like AIC or CPCU
Work EnvironmentSupervisory role in office or claims support centerField or office-based, investigating claims
Employer & IndustryInsurance companies, third-party administratorsInsurance carriers, independent adjusting firms
Search & Comparison IntentUnderstanding supervisory roles in claims supportAssessing claims handling and investigation processes

The Claim Support Services Supervisor oversees claims support teams, focusing on coordination and customer service, while Claims Adjusters investigate and evaluate individual claims. Both roles require insurance knowledge and certifications, but the supervisor manages staff and processes, whereas the adjuster handles claim assessment and settlement.

What are some common challenges faced by a Claim Support Services Supervisor, and how can they be effectively managed?

Claim Support Services Supervisors often encounter challenges such as balancing high claim volumes, ensuring team accuracy, and meeting strict deadlines. To manage these effectively, supervisors must prioritize strong organizational skills, implement efficient workflow processes, and provide continuous training for their team. Regular communication with team members and other departments, such as claims adjusters and customer service, is also crucial to identify bottlenecks and maintain service quality. Successful supervisors foster a supportive environment that encourages problem-solving and adaptability.

What are Claim Support Services Supervisors?

Claim Support Services Supervisors are professionals who oversee teams responsible for processing and managing insurance claims paperwork and administrative tasks. They ensure that claim support staff follow company policies and procedures, maintain accurate records, and meet productivity and quality standards. These supervisors also provide training, resolve escalated issues, and coordinate with other departments to facilitate efficient claims handling. Their role is critical in supporting the overall claims process and delivering timely service to customers.

What are the key skills and qualifications needed to thrive as a Claim Support Services Supervisor, and why are they important?

To thrive as a Claim Support Services Supervisor, you need strong knowledge of claims processing, leadership abilities, and experience in insurance or a related field, often supported by a bachelor's degree. Familiarity with claims management software, workflow tools, and sometimes certifications like AIC (Associate in Claims) are commonly required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve conflicts effectively. These skills ensure efficient claim operations, regulatory compliance, and high team performance in a fast-paced environment.
More about Claim Support Services Supervisor jobs
What job categories do people searching Claim Support Services Supervisor jobs look for? The top searched job categories for Claim Support Services Supervisor jobs are:
Claim Support Services Supervisor jobs near you
Claim Support Representative

Claim Support Representative

Boston Mutual Life Insurance Company

Canton, MA • On-site

$22.21 - $31.17/hr

Full-time

Posted 9 days ago

Job description

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve.

  • We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families.
  • We are FOR providing practical and affordable products designed for those we serve.
  • We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance.
  • We are FOR providing a personalized customer experience to our policyholders and producers.
  • We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do.

We do our best to:

  • Demonstrate a desire to assist
  • Listen for understanding and respond empathetically
  • Explain things in a manner that is easy to understand
  • Be knowledgeable students of our business
  • Take full ownership to resolve questions and issues
  • Be professional, polite and courteous
  • Leave our customers and associates “better than where we found them”

The Claim Support Representative reports directly to the Claim Support Manager.

The Claim Support Representative is responsible for providing timely support to the Claim Services Department while demonstrating the highest levels of service professionalism in all they do.

The Claim Support Representative is expected to:

  • Prepare items for imaging, including new claims, correspondence, closed claim files, and notification of claims.
  • Provide back up to data imager.
  • Index relevant items for pending and closed claims.
  • Sort all Claims Services mail.
  • Pull claim files associated with incoming mail and deliver to Examiners for handling.
  • Scan correspondence, medical records and other claim forms and correspondence.
  • Photocopy pertinent items such as death certificates, envelopes, claim forms.
  • Provide statistical reporting of mail and pending mail.
  • Research returned mail.
  • Set up new claims as needed.
  • Distribute claim kits as requested
  • Handle routine status Customer Service Calls, document calls and refer complex call to the Examiners.
  • Mail claim checks.
  • Retrieve, review, and distribute faxes and emails received via the claim department inbox.
  • Typing of letters as requested.
  • Look ups on MASS.DOR/CSLN/LEXIS NEXIS.
  • Other duties and special projects as required.

Other Information:

Hybrid Work Model
At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.
Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.
#LI-Hybrid