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Claim Support Services Supervisor Jobs (NOW HIRING)

C&W Services

Support Services Supervisor

Dayton, OH · On-site

$80K - $84K/yr

Support Services Supervisor Location: Dayton, OH Salary: $80,000.00 - $84,000.00 per year, depending on experience. Hours: Monday - Thursday, 6:00AM - 4:30PM What's in it for me? Weekly pay on ...

NJM Insurance Group

Claim Support Assistant

Trenton, NJ

$42K - $49K/yr

Perform open and closed file transfers to and from claim staff from one supervisor team to another ... Ability to deliver a high-quality customer service experience while showing empathy and kindness to ...

City of Selma

Support Services Supervisor

Schertz, TX · On-site

$29.31/hr

Under general direction, supervises civilian support staff and oversees administrative support ... Coordinate records management functions and administrative support services. * Manage fleet records ...

FEMA

Support Services Supervisor

Washington, DC

JobSummary In this position you will work with Mission Support, Office of Chief Admin Officer, Accountable Property Support Services Division, Mail, Printing, & Graphics Branch. The ideal candidate ...

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Claim Support Services Supervisor information

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$35K

$87.9K

$139K

How much do claim support services supervisor jobs pay per year?

As of Jun 14, 2026, the average yearly pay for claim support services supervisor in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What is the difference between Claim Support Services Supervisor vs Claims Adjuster?

AspectClaim Support Services SupervisorClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), experience in claims supportLicensing as required by state, certifications like AIC or CPCU
Work EnvironmentSupervisory role in office or claims support centerField or office-based, investigating claims
Employer & IndustryInsurance companies, third-party administratorsInsurance carriers, independent adjusting firms
Search & Comparison IntentUnderstanding supervisory roles in claims supportAssessing claims handling and investigation processes

The Claim Support Services Supervisor oversees claims support teams, focusing on coordination and customer service, while Claims Adjusters investigate and evaluate individual claims. Both roles require insurance knowledge and certifications, but the supervisor manages staff and processes, whereas the adjuster handles claim assessment and settlement.

What are some common challenges faced by a Claim Support Services Supervisor, and how can they be effectively managed?

Claim Support Services Supervisors often encounter challenges such as balancing high claim volumes, ensuring team accuracy, and meeting strict deadlines. To manage these effectively, supervisors must prioritize strong organizational skills, implement efficient workflow processes, and provide continuous training for their team. Regular communication with team members and other departments, such as claims adjusters and customer service, is also crucial to identify bottlenecks and maintain service quality. Successful supervisors foster a supportive environment that encourages problem-solving and adaptability.

What are Claim Support Services Supervisors?

Claim Support Services Supervisors are professionals who oversee teams responsible for processing and managing insurance claims paperwork and administrative tasks. They ensure that claim support staff follow company policies and procedures, maintain accurate records, and meet productivity and quality standards. These supervisors also provide training, resolve escalated issues, and coordinate with other departments to facilitate efficient claims handling. Their role is critical in supporting the overall claims process and delivering timely service to customers.

What are the key skills and qualifications needed to thrive as a Claim Support Services Supervisor, and why are they important?

To thrive as a Claim Support Services Supervisor, you need strong knowledge of claims processing, leadership abilities, and experience in insurance or a related field, often supported by a bachelor's degree. Familiarity with claims management software, workflow tools, and sometimes certifications like AIC (Associate in Claims) are commonly required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve conflicts effectively. These skills ensure efficient claim operations, regulatory compliance, and high team performance in a fast-paced environment.
More about Claim Support Services Supervisor jobs
What job categories do people searching Claim Support Services Supervisor jobs look for? The top searched job categories for Claim Support Services Supervisor jobs are:
Claim Support Services Supervisor jobs near you
Support Services Supervisor

Support Services Supervisor

CareStar, Inc.

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Support Services Supervisor - Blue Ash, Ohio
Company: CareStar, Inc.
Location: Cincinnati, Ohio (and surrounding areas)
Job Type: Full Time | Office Based
Industry: Healthcare / Social Services / Case Management
About the Opportunity at CareStar
Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Support Services Supervisor to join our Support Services program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Supervisor, will be responsible for providing Supervision of the Administrative Services Pool by utilizing in-depth knowledge of company functions to effectively ensure compliance and provide support services to internal and external clients. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.
Key Responsibilities
  • Directly supervises, manages and oversees staff, including hiring, firing and providing performance evaluations, including individual development goals and objectives.
  • Schedules staff to ensure coverage of programs and responsibilities to be performed without interruption.

  • Makes decisions for elevated situations or issues that arise and resolves them accordingly.

  • Completes reports in a timely manner and provides them to the intended individuals.

  • Analyzes reports made within CareStar to make effective plans and decisions.

  • Ability to make calls to assess eligibility of participants according to program-specific criteria and timeframes. Refers non-eligible participants to appropriate community resources.

  • Explains criteria and application process for applicable waiver programs, Medicaid Services and other community programs to staff to provide to callers in need of services.

  • Adheres to all HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure confidentiality of both consumer and employee information.

  • Ensures any returned documents are handled correctly by staff and provides instruction in these situations as needed.
    Adheres to the CareStar Rule in performance of job responsibilities.

  • Understands and complies with CareStar Policies and Procedures.

  • Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

  • Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.
    Minimum Qualifications

  • High School Graduate or GED equivalent, with knowledge of medical terminology.
  • Possession of, or working toward completion of, Bachelor's Degree in healthcare specialty preferred, or 5 years' experience in the healthcare field, or some combination thereof.

  • If working toward a bachelor's degree, it is expected to be earned within 2 years of the position start date.

  • At least one (1) year of experience in telephone customer service (multi-line, high call volume) and data entry preferred.

  • Ability to provide excellent customer service, including effective interpersonal, verbal and written communication skills, independently and as part of a team.

  • Demonstrated problem-solving skills, organization skills, attention-to-detail, prioritization, flexibility and desire to develop new skills.

  • Proficient computer skills and familiarity with the suite of Microsoft Office programs.

  • Valid driver's license and car insurance as required by State law.
    Why Join CareStar?

  • Competitive salary based on experience and education
  • Comprehensive benefits: Medical, dental, vision, life insurance
  • 401(k) with a generous company match
  • Paid time off + 10 paid holidays
  • Employee Stock Ownership Plan (ESOP) - become a part-owner in the company
  • Supportive, mission-driven culture focused on improving lives

Apply Today
Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.
Department Administrative Services Role Support Services Supervisor Locations Hamilton County

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