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Claim Support Services Supervisor Jobs (NOW HIRING)

NJM Insurance Group

Claim Support Assistant

Trenton, NJ

$42K - $49K/yr

Perform open and closed file transfers to and from claim staff from one supervisor team to another ... Ability to deliver a high-quality customer service experience while showing empathy and kindness to ...

City of Selma

Support Services Supervisor

Schertz, TX · On-site

$29.31/hr

Under general direction, supervises civilian support staff and oversees administrative support ... Coordinate records management functions and administrative support services. * Manage fleet records ...

FEMA

Support Services Supervisor

Washington, DC

JobSummary In this position you will work with Mission Support, Office of Chief Admin Officer, Accountable Property Support Services Division, Mail, Printing, & Graphics Branch. The ideal candidate ...

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Claim Support Services Supervisor information

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$35K

$87.9K

$139K

How much do claim support services supervisor jobs pay per year?

As of Jun 14, 2026, the average yearly pay for claim support services supervisor in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What is the difference between Claim Support Services Supervisor vs Claims Adjuster?

AspectClaim Support Services SupervisorClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), experience in claims supportLicensing as required by state, certifications like AIC or CPCU
Work EnvironmentSupervisory role in office or claims support centerField or office-based, investigating claims
Employer & IndustryInsurance companies, third-party administratorsInsurance carriers, independent adjusting firms
Search & Comparison IntentUnderstanding supervisory roles in claims supportAssessing claims handling and investigation processes

The Claim Support Services Supervisor oversees claims support teams, focusing on coordination and customer service, while Claims Adjusters investigate and evaluate individual claims. Both roles require insurance knowledge and certifications, but the supervisor manages staff and processes, whereas the adjuster handles claim assessment and settlement.

What are some common challenges faced by a Claim Support Services Supervisor, and how can they be effectively managed?

Claim Support Services Supervisors often encounter challenges such as balancing high claim volumes, ensuring team accuracy, and meeting strict deadlines. To manage these effectively, supervisors must prioritize strong organizational skills, implement efficient workflow processes, and provide continuous training for their team. Regular communication with team members and other departments, such as claims adjusters and customer service, is also crucial to identify bottlenecks and maintain service quality. Successful supervisors foster a supportive environment that encourages problem-solving and adaptability.

What are Claim Support Services Supervisors?

Claim Support Services Supervisors are professionals who oversee teams responsible for processing and managing insurance claims paperwork and administrative tasks. They ensure that claim support staff follow company policies and procedures, maintain accurate records, and meet productivity and quality standards. These supervisors also provide training, resolve escalated issues, and coordinate with other departments to facilitate efficient claims handling. Their role is critical in supporting the overall claims process and delivering timely service to customers.

What are the key skills and qualifications needed to thrive as a Claim Support Services Supervisor, and why are they important?

To thrive as a Claim Support Services Supervisor, you need strong knowledge of claims processing, leadership abilities, and experience in insurance or a related field, often supported by a bachelor's degree. Familiarity with claims management software, workflow tools, and sometimes certifications like AIC (Associate in Claims) are commonly required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve conflicts effectively. These skills ensure efficient claim operations, regulatory compliance, and high team performance in a fast-paced environment.
More about Claim Support Services Supervisor jobs
What job categories do people searching Claim Support Services Supervisor jobs look for? The top searched job categories for Claim Support Services Supervisor jobs are:
Claim Support Services Supervisor jobs near you
Claim Support Assistant

Claim Support Assistant

NJM Insurance Group

Trenton, NJ

$42K - $49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Are you detailoriented, dependable, and passionate about helping others? As a Claims Support Assistant, you'll provide essential administrative and customer support that keeps our claims operations running smoothly. You'll work closely with claim staff, assist customers with questions, and help ensure timely, accurate claim handling-all while making a meaningful difference for people when they need it most.

Schedule: Monday-Friday 8:45am-5:00pm

Essential Duties and Responsibilities:

  • Provides administrative claim support assistance to internal claim staff to assist in day-to-day operations which may include, but are not limited to; transcription of statements, making phone calls to vendors, lienholders or others, emailing or faxing supporting documents, and properly noting claim files.
  • Serve as a liaison between claim staff and customers to answer basic claim questions or by use of internal systems such as Teams, telephone or Outlook.
  • Directly support the claims CAT plan by answering phones and taking first notice of loss claims.
  • Provide vendor access to new hires.Perform open and closed file transfers to and from claim staff from one supervisor team to another, or similar tasks within ClaimCenter.
  • Provide ongoing assistance by entering or fixing vendor data to properly route into Claim system or for reporting accuracy.
  • Perform all other duties as assigned by General Claims leadership in support of claim's operations.

Required Qualifications:

  • High school diploma or GED.
  • Excellent verbal and written communication skills.
  • Superior listening skills.
  • Strong multi-tasking, problem solving and organizational skills.
  • Ability to deliver a high-quality customer service experience while showing empathy and kindness to customers in need.
  • Technical aptitude, including working knowledge with Microsoft Office.
  • Ability to work independently or in a team environment.
  • Reliable, with high integrity and strong work ethic.

Preferred Qualifications:

  • Bilingual skills are a plus.

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $42,577-$49,488

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

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