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Claim Fnol Jobs (NOW HIRING)

HUB International Limited

Claims Coordinator

Bozeman, MT · On-site

$24 - $28/hr

Receive and document FNOL via phone, email, or system intake. * Accurately capture all required loss and policy information in the claims system at first touch. * Initiate claim files with correct ...

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.25 - $20.25/hr

Prior experience in a claim environment, including working with policyholders and handling FNOL processes * Familiarity with insurance terminology, claims processes, and general industry standards

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How much do claim fnol jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for claim fnol in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a claim FNOL?

Claim FNOL stands for 'First Notice of Loss.' It is the initial report made to an insurance company after an incident, such as an accident, theft, or property damage, has occurred. The purpose of FNOL is to notify the insurer that a loss has taken place and to begin the claims process. This step is crucial because it triggers the insurance company's investigation, assessment, and handling of the claim. Accurate and timely FNOL submissions help ensure a smoother and faster resolution for policyholders.

What are the key skills and qualifications needed to thrive as a claim FNOL?

To thrive as a Claims FNOL Representative, you need strong attention to detail, customer service skills, and a solid understanding of insurance principles, typically supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and proficiency in data entry are important technical requirements. Excellent communication, empathy, and problem-solving abilities help you effectively assist policyholders during stressful situations. These skills ensure accurate claim intake, customer satisfaction, and the efficient initiation of the claims process.

What are some common challenges faced by claim FNOL professionals, and how can they be managed effectively?

Claim FNOL professionals often encounter challenges such as handling high call volumes, gathering accurate information quickly, and managing the emotional distress of claimants. To manage these effectively, it’s important to develop strong communication skills, become familiar with company systems and procedures, and practice empathy while maintaining professionalism. Collaboration with other departments, such as underwriting and claims adjusters, is also crucial for ensuring a smooth claims process and providing excellent customer service.

What is the difference between Claim Fnol vs Claims Adjuster?

AspectClaim FnolClaims Adjuster
CredentialsInsurance knowledge, customer service skillsLicensing, insurance knowledge, negotiation skills
Work EnvironmentOffice, remote, or on-site customer interactionsField work, office, or remote assessments
Industry UsageInsurance companies, claims processingInsurance companies, third-party claims
Primary FocusInitial claim reporting and first contactEvaluating damages, settling claims

Claim Fnol (First Notice of Loss) specialists handle the initial reporting of insurance claims, focusing on customer communication and data collection. Claims Adjusters evaluate damages and determine claim validity and settlement amounts. While Claim Fnol is the first step in the claims process, Claims Adjusters perform detailed assessments and negotiations. Both roles are essential in the insurance industry but differ in responsibilities and expertise.

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What states have the most Claim Fnol jobs?

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The top searched job categories for Claim Fnol jobs are:

Claim Fnol jobs near you
Infographic showing various Claim Fnol job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Claims Coordinator

HUB International Limited

Bozeman, MT • On-site

$24 - $28/hr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

HUB International rating

8.0

Company rating: 8.0 out of 10

Based on 140 frontline employees who took The Breakroom Quiz

166th of 311 rated insurance

Job description

About Proper Insurance®
Located in Bozeman, MT, Proper Insurance® is a Coverholder at Lloyd's of London and administers a niche insurance program designed specifically for short-term vacation rental properties listed on platforms such as Airbnb, Vrbo, HomeAway, Expedia, and Booking.com.
Founded in 2014, Proper Insurance® has grown from a team of 2 owners to over 40 employees in our Bozeman office - with accelerated growth continuing year after year.
The U.S. vacation rental market now exceeds 2,000,000 properties and continues expanding as the sharing economy grows. Proper Insurance® is licensed in all 50 states and proudly serves property owners nationwide - right from Bozeman.
Our office culture is energetic, collaborative, and motivating. We are building a team of confident, positive, career-minded individuals who enjoy working together and taking pride in what they do.
Position Overview
The Claims Coordinator provides operational support to the Claims department by handling first notice of loss (FNOL), managing inbound communications on existing claims, and executing administrative and project work assigned by Claims Management. This role is critical to file setup quality, call handling consistency, and overall workflow efficiency.
Key Responsibilities
1. FNOL Intake & File Setup
  • Receive and document FNOL via phone, email, or system intake.
  • Accurately capture all required loss and policy information in the claims system at first touch.
  • Initiate claim files with correct coding, coverage line, and assignment routing.
  • Identify incomplete or unclear information and proactively follow up.
  • Performance focus: Accuracy of data entry, timeliness of claim setup, low rework/error rate.

2. Call Handling & General Inquiry Management
  • Answer inbound calls on existing claims and route to the appropriate handler when needed.
  • Provide basic status updates using the claim file and standard scripting/guidance.
  • De-escalate routine service frustrations and set clear expectations for next steps.
  • Escalate coverage, authority, or complaint-level issues to the Claims Specialist or Manager.
  • Performance focus: Low call volume rollover to answering service, call quality, first-contact resolution on routine inquiries.

3. Project & Process Support
Execute department projects assigned by management (e.g., A/P support, data validation, bulk outreach, template updates, Whale maintenance).
  • Provide accurate data pulls or lists as requested.
  • Identify recurring issues or bottlenecks and raise them to management with clear examples.
  • Performance focus: Reliability on project work, minimal supervision required, quality of output.
  • Key Performance Indicators (KPIs)
  • FNOL data accuracy rate.
  • Average time from FNOL receipt to file setup/assignment.
  • Call handling metrics (ASA, abandonment, call quality audits).
  • Percentage of files with complete intake documentation at first setup.
  • Timely completion rate on assigned projects/tasks.

Required Competencies
  • Attention to Detail: Maintains high accuracy in data entry and documentation.
  • Service Orientation: Handles distressed or confused callers calmly and professionally.
  • Time Management: Prioritizes calls, tasks, and projects without excessive oversight.
  • Collaboration: Works effectively with Claims Specialists and Managers; communicates handoffs clearly.
  • Systems Proficiency: Learns and uses the claims platform and office tools effectively.

Other Duties as Assigned: This job description reflects the primary responsibilities of the role; however, the Company reserves the right to assign additional or different duties as business needs evolve. Such assignments will be reasonably related to the employee's role, skills, and experience
The expected salary range for this position is $24 to $28 hourly and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.
#SPG
Department Claims Management
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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