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Claim Fnol Jobs (NOW HIRING)

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.75 - $20.75/hr

Prior experience in a claim environment, including working with policyholders and handling FNOL processes * Familiarity with insurance terminology, claims processes, and general industry standards

Chubb

Adjudication Lead, Sr

Portland, ME · On-site

$67K - $87K/yr

The role will also monitor and assist with Claim escalations from customers or other service areas ... Works with their, Director, Claims Adjudication Manager and FNOL, SAT, and CPT Team Managers to ...

Liberty Mutual

Auto Claims Trainee - Remote

Plano, TX · Remote

You'll leverage your expertise and problem-solving skills to navigate complex claim scenarios, ensure accurate First Notice of Loss (FNOL) documentation, and coordinate resources effectively. Your ...

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How much do claim fnol jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for claim fnol in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims FNOL (First Notice of Loss) Representative, and why are they important?

To thrive as a Claims FNOL Representative, you need strong attention to detail, customer service skills, and a solid understanding of insurance principles, typically supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and proficiency in data entry are important technical requirements. Excellent communication, empathy, and problem-solving abilities help you effectively assist policyholders during stressful situations. These skills ensure accurate claim intake, customer satisfaction, and the efficient initiation of the claims process.

What are some common challenges faced by Claim FNOL (First Notice of Loss) professionals, and how can they be managed effectively?

Claim FNOL professionals often encounter challenges such as handling high call volumes, gathering accurate information quickly, and managing the emotional distress of claimants. To manage these effectively, it’s important to develop strong communication skills, become familiar with company systems and procedures, and practice empathy while maintaining professionalism. Collaboration with other departments, such as underwriting and claims adjusters, is also crucial for ensuring a smooth claims process and providing excellent customer service.

What is the difference between Claim Fnol vs Claims Adjuster?

AspectClaim FnolClaims Adjuster
CredentialsInsurance knowledge, customer service skillsLicensing, insurance knowledge, negotiation skills
Work EnvironmentOffice, remote, or on-site customer interactionsField work, office, or remote assessments
Industry UsageInsurance companies, claims processingInsurance companies, third-party claims
Primary FocusInitial claim reporting and first contactEvaluating damages, settling claims

Claim Fnol (First Notice of Loss) specialists handle the initial reporting of insurance claims, focusing on customer communication and data collection. Claims Adjusters evaluate damages and determine claim validity and settlement amounts. While Claim Fnol is the first step in the claims process, Claims Adjusters perform detailed assessments and negotiations. Both roles are essential in the insurance industry but differ in responsibilities and expertise.

What is a Claim FNOL?

Claim FNOL stands for 'First Notice of Loss.' It is the initial report made to an insurance company after an incident, such as an accident, theft, or property damage, has occurred. The purpose of FNOL is to notify the insurer that a loss has taken place and to begin the claims process. This step is crucial because it triggers the insurance company's investigation, assessment, and handling of the claim. Accurate and timely FNOL submissions help ensure a smoother and faster resolution for policyholders.
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Claim Fnol jobs near you
Infographic showing various Claim Fnol job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 17% Part Time, 8% Temporary, and 8% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.
First Notice of Loss and Customer Service Representative (Auto Claims)

First Notice of Loss and Customer Service Representative (Auto Claims)

United Automobile Insurance Company

Miami, FL

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 hours ago

Job description

COMPANY OVERVIEW:
Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Customer Service Representatives to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.
Fluency is Spanish is highly desirable. Business Hours are from 8:00 AM - 6:00 PM EST - schedules may vary based on the business need.
SCOPE:
As a First Notice of Loss (FNOL) and Status Customer Service Representative for an automobile insurance company, you will serve not only as the first point of contact for policyholders following an accident or loss, but also as the representative responsible for updating customers on the status of their existing claims. In this critical role, your primary responsibility will be to provide compassionate, timely, and accurate assistance as customers report new auto claims, check the progress of ongoing claims, and seek updates throughout the process. You'll gather essential details, assess the initial claim situation, and ensure each customer feels informed, supported, and confident about the next steps. This position offers a remote work arrangement within the Southeast region. Fluency in Spanish is highly desirable.
DUTIES:
  • Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims.
  • Gather relevant information, such as policy details, incident specifics, and contact information.
  • Clarify coverage terms and claim status as needed.
  • Offer clear, empathetic guidance to policyholders on next steps in the claims process.
  • Explain the required documentation and information needed to process or advance a claim.
  • Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps.
  • Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines.
  • Accurately record all information gathered during the FNOL process in the company's claims management system.
  • Ensure completeness and accuracy of claim reports and status communications.
  • Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates.
  • Address any concerns or questions the policyholder may have, providing regular follow-ups as needed.
  • Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements.
  • Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency.
DISCLAIMER:
This job description outlines the primary responsibilities and qualifications for this position but is not intended to be an all-inclusive list. Additional duties may be assigned, and the scope of the role may evolve based on business needs
EDUCATION:
  • High school diploma or equivalent (Associate's degree is a plus).

SKILLS & EXPERIENCE:
  • Bilingual (English & Spanish)
  • At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry.
  • Strong communication skills, both written and verbal.
  • Detail-oriented with excellent organizational skills.
  • Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus.

BENEFITS:
  • 401(k) Retirement Savings Plan with employer match.
  • Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
  • Paid Time Off, Holidays, and Leave programs.
  • Flexible spending accounts
  • Basic Life Insurance and Voluntary Life/ADD
  • Voluntary Short Term and Long-Term Disability

The salary for this position will vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process.
UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.
UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate

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