ZipRecruiter

Log In

1

Claim Fnol Jobs (NOW HIRING)

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.25 - $20.25/hr

Prior experience in a claim environment, including working with policyholders and handling FNOL processes * Familiarity with insurance terminology, claims processes, and general industry standards

Chubb Life Fund

Lead the daily workflow of the FNOL Intake, Payments & Customer Service team, ensuring work is ... Oversee the quality of claim notes, supporting documentation, and system entries to maintain data ...

previous pagenext page

Showing results 21-40

All JobsClaim Fnol Jobs

Claim Fnol information

See salary details

$12

$19

$29

How much do claim fnol jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for claim fnol in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a claim FNOL?

Claim FNOL stands for 'First Notice of Loss.' It is the initial report made to an insurance company after an incident, such as an accident, theft, or property damage, has occurred. The purpose of FNOL is to notify the insurer that a loss has taken place and to begin the claims process. This step is crucial because it triggers the insurance company's investigation, assessment, and handling of the claim. Accurate and timely FNOL submissions help ensure a smoother and faster resolution for policyholders.

What are the key skills and qualifications needed to thrive as a claim FNOL?

To thrive as a Claims FNOL Representative, you need strong attention to detail, customer service skills, and a solid understanding of insurance principles, typically supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and proficiency in data entry are important technical requirements. Excellent communication, empathy, and problem-solving abilities help you effectively assist policyholders during stressful situations. These skills ensure accurate claim intake, customer satisfaction, and the efficient initiation of the claims process.

What are some common challenges faced by claim FNOL professionals, and how can they be managed effectively?

Claim FNOL professionals often encounter challenges such as handling high call volumes, gathering accurate information quickly, and managing the emotional distress of claimants. To manage these effectively, it’s important to develop strong communication skills, become familiar with company systems and procedures, and practice empathy while maintaining professionalism. Collaboration with other departments, such as underwriting and claims adjusters, is also crucial for ensuring a smooth claims process and providing excellent customer service.

What is the difference between Claim Fnol vs Claims Adjuster?

AspectClaim FnolClaims Adjuster
CredentialsInsurance knowledge, customer service skillsLicensing, insurance knowledge, negotiation skills
Work EnvironmentOffice, remote, or on-site customer interactionsField work, office, or remote assessments
Industry UsageInsurance companies, claims processingInsurance companies, third-party claims
Primary FocusInitial claim reporting and first contactEvaluating damages, settling claims

Claim Fnol (First Notice of Loss) specialists handle the initial reporting of insurance claims, focusing on customer communication and data collection. Claims Adjusters evaluate damages and determine claim validity and settlement amounts. While Claim Fnol is the first step in the claims process, Claims Adjusters perform detailed assessments and negotiations. Both roles are essential in the insurance industry but differ in responsibilities and expertise.

More about Claim Fnol jobs

What cities are hiring for Claim Fnol jobs?

Cities with the most Claim Fnol job openings:

What states have the most Claim Fnol jobs?

States with the most job openings for Claim Fnol jobs include:

What are popular job titles related to Claim Fnol jobs?

For Claim Fnol jobs, the most frequently searched job titles are:

Claim Fnol jobs near you
Infographic showing various Claim Fnol job openings in the United States as of September 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

First Notice of Loss Specialist

Jacksonville, FL

LotSolutions, Inc.
See more jobs at LotSolutions, Inc.external

$15.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Key responsibilities

  • Manage inbound calls from policyholders, providing customer support and handling claims administration tasks such as data entry and document processing.

  • Input claim data into systems, process and route claim documents, mail, and letters, while maintaining customer interactions across multiple channels.

  • Collaborate with adjusters and other departments to ensure seamless communication and provide necessary information during the claims process.

Job description

The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks.

Minimum Qualifications:

  • High School Diploma or equivalency required
  • At least 3 years of customer service experience required; experience in a call center environment preferred
  • At least 2 years of experience in a claim’s environment
  • Experience using 3-4 systems/programs simultaneously
  • Bi-Lingual in Spanish is a plus

Primary Job Functions:

  • Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic communication
  • Input claim data into systems, process and route claim documents, mail, and letters, all while maintaining customer interactions across multiple channels
  • Maintain a positive, professional tone and foster long-term relationships with customers, agents, and third-party administrators
  • Collaborate with adjusters and other departments to ensure seamless communication and provide necessary information during the claims process
  • Remain flexible to work various shifts and assist other departments as needed
  • Willing to learn all lines of business, including Credit Protection, Debt Cancellation, Property, and Specialty claims

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Skills & Competencies Required:

  • Excellent interpersonal and customer service skills
  • Demonstrated ability to take initiative, proactively identifying tasks that need to be done and acting without needing direction or prompting
  • Prior experience in a claim environment, including working with policyholders and handling FNOL processes
  • Familiarity with insurance terminology, claims processes, and general industry standards
  • The ability to thrive in a fast-paced, rapidly changing, high volume work environment
  • Excellent verbal and written communication skills
  • Moderate skills in Word, Excel, and Outlook and other Microsoft Office applications
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches
  • Insurance Certifications, Designations or licenses preferred, but not required
  • Prolonged periods of sitting at a desk and working on a computer

Additional Information:

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

Fortegra is not accepting unsolicited resumes from search firms for this position.

#LI-Onsite 

Job Posting Disclaimer:

Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.