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Claim Fnol Jobs (NOW HIRING)

Arch Capital Group

Claim Service Analyst

Cortland, NY · On-site

$45K - $55K/yr

Initiate claim setup based on FNOL data or at the direction of a Claims Adjuster, Supervisor, or Manager. Perform data entry and reconciliation tasks, including sorting and managing electronic and ...

Archgroup

Claim Service Analyst

Cortland, NY · On-site

$45K - $55K/yr

Initiate claim setup based on FNOL data or at the direction of a Claims Adjuster, Supervisor, or Manager. Perform data entry and reconciliation tasks, including sorting and managing electronic and ...

Archgroup

Claim Service Analyst

Cortland, NY

$45K - $55K/yr

Initiate claim setup based on FNOL data or at the direction of a Claims Adjuster, Supervisor, or Manager. Perform data entry and reconciliation tasks, including sorting and managing electronic and ...

HelloFresh

Claims & Risk Analyst

Boulder, CO · On-site

$68K - $81K/yr

Manage claim intake end-to-end, including FNOL processing, initial review, severity assignment, and escalation identification * Monitor and support claims throughout the lifecycle by handling routine ...

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.25 - $20.25/hr

Prior experience in a claim environment, including working with policyholders and handling FNOL processes * Familiarity with insurance terminology, claims processes, and general industry standards

HUB International Limited

Claims Coordinator

Bozeman, MT · On-site

$24 - $28/hr

Receive and document FNOL via phone, email, or system intake. * Accurately capture all required loss and policy information in the claims system at first touch. * Initiate claim files with correct ...

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Claim Fnol information

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$12

$19

$29

How much do claim fnol jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for claim fnol in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims FNOL (First Notice of Loss) Representative, and why are they important?

To thrive as a Claims FNOL Representative, you need strong attention to detail, customer service skills, and a solid understanding of insurance principles, typically supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and proficiency in data entry are important technical requirements. Excellent communication, empathy, and problem-solving abilities help you effectively assist policyholders during stressful situations. These skills ensure accurate claim intake, customer satisfaction, and the efficient initiation of the claims process.

What are some common challenges faced by Claim FNOL (First Notice of Loss) professionals, and how can they be managed effectively?

Claim FNOL professionals often encounter challenges such as handling high call volumes, gathering accurate information quickly, and managing the emotional distress of claimants. To manage these effectively, it’s important to develop strong communication skills, become familiar with company systems and procedures, and practice empathy while maintaining professionalism. Collaboration with other departments, such as underwriting and claims adjusters, is also crucial for ensuring a smooth claims process and providing excellent customer service.

What is the difference between Claim Fnol vs Claims Adjuster?

AspectClaim FnolClaims Adjuster
CredentialsInsurance knowledge, customer service skillsLicensing, insurance knowledge, negotiation skills
Work EnvironmentOffice, remote, or on-site customer interactionsField work, office, or remote assessments
Industry UsageInsurance companies, claims processingInsurance companies, third-party claims
Primary FocusInitial claim reporting and first contactEvaluating damages, settling claims

Claim Fnol (First Notice of Loss) specialists handle the initial reporting of insurance claims, focusing on customer communication and data collection. Claims Adjusters evaluate damages and determine claim validity and settlement amounts. While Claim Fnol is the first step in the claims process, Claims Adjusters perform detailed assessments and negotiations. Both roles are essential in the insurance industry but differ in responsibilities and expertise.

What is a Claim FNOL?

Claim FNOL stands for 'First Notice of Loss.' It is the initial report made to an insurance company after an incident, such as an accident, theft, or property damage, has occurred. The purpose of FNOL is to notify the insurer that a loss has taken place and to begin the claims process. This step is crucial because it triggers the insurance company's investigation, assessment, and handling of the claim. Accurate and timely FNOL submissions help ensure a smoother and faster resolution for policyholders.
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Claim Fnol jobs near you
Infographic showing various Claim Fnol job openings in the United States as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

SVP - Global Head of Claim Intake/FNOL

Gallagher

Rolling Meadows, IL • On-site

Full-time

Posted 8 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

200th of 300 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

This is a rare opportunity to lead and transform Gallagher Bassett’s Global Claim Intake/FNOL function, overseeing large-scale operations while shaping the future of AI-powered claim intake, customer experience, and service delivery across multiple geographies and lines of business. You'll have a direct impact on business performance and growth by driving innovation, developing investment strategies, building high-performing teams, and positioning intake as a key market differentiator that improves claim outcomes for clients worldwide.


How you'll make an impact

Lead GB’s North America intake operations across all channels, including the 24x7 voice intake operation, learning & development, customer support, client relations, and vendor management teams:

  • Define and monitor performance metrics, identifying areas for improvement and providing targeted feedback
  • Drive performance and experience results across all aspects of the business
  • Build a high performing and high retention team
  • Analyze customer feedback data to identify trends and implement necessary changes to improve the overall customer experience
  • Regularly review and adjust staffing levels to meet demand fluctuations across different channels

Lead GB’s global Claims Intake / FNOL strategy and transformation agenda, modernizing how incidents are reported, captured, enriched, triaged, assigned, and converted into actionable claim workflows across channels, lines of business, geographies, and platforms:

  • Own the global product direction and roadmap for AI-led intake transformation
  • Develop and own business cases for intake investments, including cost reduction, EBITDAC impact, revenue lift, service attachment, faster setup, improved data quality, reduced leakage, and better overall claim outcomes
  • Build a data-driven culture on intake metrics and oversight
  • Chair a global working group on intake strategy across all of GB’s lines of business
  • Find opportunities for collaboration across various geographies and businesses, and drive best practice adoption globally

Position Claims Intake / FNOL as a market differentiator by enabling earlier intervention, higher-quality first reports, improved claimant contact, faster routing to the right resource, and more proactive case management for clients.


About You

Required:

  • Bachelor's degree and a minimum of 12 years related experience required.

Preferred:

  • Master's degree preferred.
  • Leadership of large teams.
  • Excellent analytical skills and data driven thinking.
  • A product mindset, with the ability to drive innovation and growth while aligning global executives.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required:

  • Bachelor's degree and a minimum of 12 years related experience required.

Preferred:

  • Master's degree preferred.
  • Leadership of large teams.
  • Excellent analytical skills and data driven thinking.
  • A product mindset, with the ability to drive innovation and growth while aligning global executives.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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