Lead, manage and develop claim associates to maximize full performance potential * Provide coaching on claims technical skills and strategic direction on claims handling * Ensure adherence to ...
Lead, manage and develop claim associates to maximize full performance potential * Provide coaching on claims technical skills and strategic direction on claims handling * Ensure adherence to ...
At CCG, we are committed to delivering an exceptional Associate experience. We offer: Work-life ... Maintain timely and accurate claim reserves on files. Maintain/record timely loss and expense ...
At CCG, we are committed to delivering an exceptional Associate experience. We offer: Work-life ... Maintain timely and accurate claim reserves on files. Maintain/record timely loss and expense ...
Associate Manager, Claims
CA$71K - CA$119K/yr
Permanent Full Time - As an Associate Manager within Health & Dental Claims Operations, you will play a critical leadership role in delivering an exceptional claim experience for our plan members ...
Associate Manager, Claims
CA$71K - CA$119K/yr
Permanent Full Time - As an Associate Manager within Health & Dental Claims Operations, you will play a critical leadership role in delivering an exceptional claim experience for our plan members ...
Claims Adjuster (ECH-QC)
Montreal, QC · On-site
At CCG, we are committed to delivering an exceptional Associate experience. We offer: Work-life ... Maintain timely and accurate claim reserves on files. Maintain/record timely loss and expense ...
Claims Adjuster (ECH-QC)
Montreal, QC · On-site
At CCG, we are committed to delivering an exceptional Associate experience. We offer: Work-life ... Maintain timely and accurate claim reserves on files. Maintain/record timely loss and expense ...
Associate Client Executive
Montreal, QC · On-site
The Associate Client Executive (ACE) supports the Client Executive in delivering high-quality ... Support claims-related administration, including coordinating claim notifications to insurers and ...
Associate Client Executive
Montreal, QC · On-site
The Associate Client Executive (ACE) supports the Client Executive in delivering high-quality ... Support claims-related administration, including coordinating claim notifications to insurers and ...
As an Associate Manager you will contribute to a wide variety of complex analyses and projects ... Conducts and/or delivers accurate and reliable claim reporting and financial modeling to client ...
As an Associate Manager you will contribute to a wide variety of complex analyses and projects ... Conducts and/or delivers accurate and reliable claim reporting and financial modeling to client ...
(CAN) Compliance Lead
CA$20.35/hr
They will be responsible for the education of associates and managers on compliance programs. This ... customer claim folders. Submit and follow up to Facilities Maintenance requests including the ...
(CAN) Compliance Lead
CA$20.35/hr
They will be responsible for the education of associates and managers on compliance programs. This ... customer claim folders. Submit and follow up to Facilities Maintenance requests including the ...
(CAN) Leader de la conformite
Rouyn-noranda, QC · On-site
CA$20.35/hr
They will be responsible for the education of associates and managers on compliance programs. This ... customer claim folders. Submit and follow up to Facilities Maintenance requests including the ...
(CAN) Leader de la conformite
Rouyn-noranda, QC · On-site
CA$20.35/hr
They will be responsible for the education of associates and managers on compliance programs. This ... customer claim folders. Submit and follow up to Facilities Maintenance requests including the ...
... claim or back order procedures while supporting all freight and safety policies * Receive, unload ... Associate's degree Expected Skills and Qualifications: * Ability to learn internal database and ...
... claim or back order procedures while supporting all freight and safety policies * Receive, unload ... Associate's degree Expected Skills and Qualifications: * Ability to learn internal database and ...
Manager, Service to Sales
Montreal, QC · On-site
... Wealth Associates (IWAs) and Sales Support Administrators (SSAs). As the manager, this role is ... claim or post-sale service. * Oversee campaign delivery and follow-through, ensuring set-up ...
Manager, Service to Sales
Montreal, QC · On-site
... Wealth Associates (IWAs) and Sales Support Administrators (SSAs). As the manager, this role is ... claim or post-sale service. * Oversee campaign delivery and follow-through, ensuring set-up ...
... claim or back order procedures while supporting all freight and safety policies * Receive, unload ... Associate's degree Expected Skills and Qualifications: * Ability to learn internal database and ...
... claim or back order procedures while supporting all freight and safety policies * Receive, unload ... Associate's degree Expected Skills and Qualifications: * Ability to learn internal database and ...
Manager, Service to Sales
Montreal, QC · On-site
... Wealth Associates (IWAs) and Sales Support Administrators (SSAs). As the manager, this role is ... claim or post-sale service. * Oversee campaign delivery and follow-through, ensuring set-up ...
Manager, Service to Sales
Montreal, QC · On-site
... Wealth Associates (IWAs) and Sales Support Administrators (SSAs). As the manager, this role is ... claim or post-sale service. * Oversee campaign delivery and follow-through, ensuring set-up ...
Claim Associate information
What is a claim associate?
Claim Associates are professionals who handle and process insurance claims for individuals or businesses. They review claim details, gather necessary documentation, and communicate with policyholders to verify information and determine coverage. Their goal is to ensure that claims are processed efficiently and accurately according to company policies and regulations. Claim Associates may also coordinate with other departments and provide customer service throughout the claims process.
What are the key skills and qualifications needed to thrive as a claim associate, and why are they important?
To thrive as a Claim Associate, you need strong analytical abilities, attention to detail, and a foundational understanding of insurance policies, typically supported by a high school diploma or equivalent. Familiarity with claims management software, document processing systems, and sometimes basic Excel skills is often required. Excellent communication, problem-solving, and customer service skills help build trust and effectively resolve client issues. These skills ensure accurate claim processing, client satisfaction, and efficient workflow in a high-volume environment.
What are the typical challenges a claim associate faces when handling multiple claims simultaneously?
Claim Associates often manage several claims at once, which requires strong organizational skills and attention to detail. One common challenge is prioritizing tasks to ensure timely processing while maintaining accuracy. Additionally, balancing communication with claimants, providers, and internal teams can be demanding, especially when resolving complex cases. Building effective time management strategies and leveraging claim management software can help Claim Associates meet deadlines and reduce errors.
What is the difference between Claim Associate vs Claims Adjuster?
| Aspect | Claim Associate | Claims Adjuster |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer insurance licenses | High school diploma; state licensing often required |
| Work Environment | Office setting, customer service interactions, data entry | Field and office work, investigating claims, inspecting damages |
| Employer & Industry Usage | Insurance companies, claims processing centers | Insurance companies, third-party claims firms |
| Common Search & Comparison | Often compared for entry-level roles in claims processing | More experienced, investigative roles in claims handling |
The main difference between a Claim Associate and a Claims Adjuster lies in their responsibilities and experience level. Claim Associates typically handle initial claims processing and customer service, while Claims Adjusters investigate and evaluate claims, often requiring more experience and licensing. Both roles are essential in the insurance industry, but they differ in scope and complexity.
How much do claim associates make in the US?
Claim associates in the US typically earn an average salary of around $45,000 to $55,000 per year. Salaries can vary based on experience, location, and the employer, with some earning higher with specialized skills or certifications in claims processing and insurance procedures.
Is claims processing a stressful job?
Claims processing is a claim associate role that can be stressful due to tight deadlines, high workload, and the need for accuracy. It requires strong attention to detail, communication skills, and the ability to handle sensitive information efficiently.
What are the most commonly searched types of Claim jobs in Quebec?
The most popular types of Claim jobs in Quebec are:
Full-time
Re-posted 26 days ago
Key responsibilities
Oversee and manage a team of claims adjusters handling personal policies.
Provide coaching, feedback, and performance reviews to team members to enhance their claims handling skills and ensure performance goals are met.
Ensure claims are handled in accordance with corporate reserving practices, legislation, and coverage policies.
Job description
About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience.
We offer:
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
Reporting to the Manager, Claims the Unit Manger, Claims Auto PD will oversee a team of adjusters on personal policies.
What You Will Do
- Lead, manage and develop claim associates to maximize full performance potential
- Provide coaching on claims technical skills and strategic direction on claims handling
- Ensure adherence to corporate reserving practices
- Ensure equitable distribution of claims within the team
- Conducts regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
- Encourages continuous learning within the team
- Creates and delivers performance reviews along with action plans to manage performance
- Delivers exceptional customer service, internally and externally
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
- Post-secondary education, or equivalent industry experience
- A minimum of 3-5 years of claims handling experience; handling complex files
- Active provincial licensing as required
- A minimum of 2 year of leadership experience
- Relevant and progressive claims experience, inclusive of technical and coverage issues, management / resolution.
- Working knowledge of the OAP 1 and Insurance Act and other legislation governing property and casualty insurance claims.
- Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues.
- Fluent in English and French would be an asset
- Excellent communication skills, both written and verbal
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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