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City Connect Jobs (NOW HIRING)

RATP DEV USA

Customer Care Representative

Asheville, NC · On-site

$17.51/hr

Initiate all outbound calls to the city connect and access * Troubleshoot and resolve potential pick-up problems before they result in service issues * Ensure service on missed pick-ups by ...

RATP DEV USA

Dispatcher

Raleigh, NC · On-site

Initiate all outbound calls to the city connect and access * Troubleshoot and resolve potential pick-up problems before they result in service issues * Ensure service on missed pick-ups by ...

RATP Dev

Dispatcher (Transportation)

Raleigh, NC · On-site

$19.45/hr

Initiate all outbound calls to the city connect and access * Troubleshoot and resolve potential pick-up problems before they result in service issues * Ensure service on missed pick-ups by ...

RATP DEV USA

Dispatcher

North Charleston, SC · On-site

$30/hr

Initiate all outbound calls to the city connect and access * Troubleshoot and resolve potential pick-up problems before they result in service issues * Ensure service on missed pick-ups by ...

City of Durham

Youth Services Manager

Durham, NC · On-site

$85K - $132K/yr

We serve as the hub for all engagement initiatives, helping the City connect more effectively with residents and make better, more inclusive decisions. The Youth Services Manager leads the ...

AMN Healthcare

Internal Medicine Physician

Buffalo, NY · On-site

$255K - $260K/yr

This new multispecialty clinic offers structured academic time and collaboration with funded researchers in a top-rated city. Connect with us today to learn more. Opportunity Highlights * Live in ...

AMN Healthcare

Internal Medicine Physician

Buffalo, NY

$255K - $260K/yr

This new multispecialty clinic offers structured academic time and collaboration with funded researchers in a top-rated city. Connect with us today to learn more. Opportunity Highlights Live in ...

City of Sumner

City Attorney

Sumner, WA

$222K - $236K/yr

... connect the Foothills and Interurban trails. Like the community, the city government is large enough to be professional but small enough to be creative The City has won a variety of awards from the ...

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All JobsCity Connect Jobs

City Connect information

See salary details

$47

$52

$54

How much do city connect jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for city connect in the United States is $52.56, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $54.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by City Connect coordinators when working across multiple departments in a city government?

City Connect coordinators often collaborate with various departments such as public works, social services, and IT, which can present challenges related to communication and aligning priorities. Navigating different departmental cultures and managing competing timelines requires strong organizational and interpersonal skills. Additionally, adapting to changing city policies and ensuring that all stakeholders are informed and engaged can be demanding. However, these challenges also provide valuable opportunities to develop cross-functional expertise and build a broad professional network within the city government.

What are the key skills and qualifications needed to thrive as a City Connect Service Advisor, and why are they important?

To thrive as a City Connect Service Advisor, you generally need strong customer service skills, knowledge of municipal services, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and city-specific databases is typically required. Outstanding communication, problem-solving abilities, and patience help advisors effectively resolve resident inquiries and build community trust. These skills ensure efficient service delivery, high resident satisfaction, and smooth daily operations within city services.

What is a City Connect worker?

A City Connect worker is a professional who helps connect residents with essential city services, resources, and programs. They often assist individuals and families in navigating social services, such as housing, employment, healthcare, and education, to improve community well-being. City Connect workers typically collaborate with local government agencies, nonprofits, and community organizations to ensure people receive the support they need. Their goal is to enhance access to resources and improve quality of life for city residents.

What is the difference between City Connect vs Network Technician?

AspectCity ConnectNetwork Technician
Required CredentialsTypically a relevant degree or certification in telecommunications or networkingCertifications like CompTIA Network+ or Cisco CCNA often required
Work EnvironmentFieldwork involving installation and maintenance of city-wide communication infrastructureIndoor and outdoor settings, troubleshooting and repairing network hardware
Employer & Industry UsageMunicipal government, utility companies, telecommunications providersIT firms, telecom companies, corporate IT departments

City Connect roles focus on installing and maintaining city-wide communication systems, often involving infrastructure projects. Network Technicians handle network setup, troubleshooting, and repairs within organizations or service providers. While both roles require networking knowledge and certifications, City Connect positions emphasize infrastructure deployment in urban environments, whereas Network Technicians focus on network operation and support.

More about City Connect jobs
What cities are hiring for City Connect jobs? Cities with the most City Connect job openings:
What job categories do people searching City Connect jobs look for? The top searched job categories for City Connect jobs are:
City Connect jobs near you
Infographic showing various City Connect job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 55% Full Time, 37% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $109,333 per year, or $52.6 per hour.
Customer Care Representative

Customer Care Representative

RATP DEV USA

Asheville, NC • On-site

$17.51/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

RATP Dev USA rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

64th of 76 rated public transport

Job description

Description
Our customer services representative are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.
Requirements
Requirements for a Customer Services Representative
  • Minimum of two (2) years of general work experience, customer service experience.
  • Must be a minimum of 18 years of age.
  • Must have been a licensed driver for at least two (2) years.
  • Ability to work under time constraints and deadlines
  • Problem-solving and analytical abilities
  • Good computer skills
  • A Valid identification
  • No criminal convictions or DWI, DUI, assault, or possession

Responsibilities of a Customer Services Representative
  • Collaborates with routing specialists and schedulers to optimize routes
  • Review and respond to all incoming calls, confirming all details with the client, and review the reservation two weeks out
  • Discuss with the client the availability to review online reservations
  • Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
  • Initiate all outbound calls to the city connect and access
  • Troubleshoot and resolve potential pick-up problems before they result in service issues
  • Ensure service on missed pick-ups by coordinating driver movement in the field
  • Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
  • Other duties assigned by the operation staff
  • available nights and weekends

Education Requirement
High school diploma or GED
Benefits of a Customer Service Agent
  • Vacation
  • Sick time
  • Life & Accident Insurance
  • Medical, Dental, and Vision Insurance
  • Wellness Program
  • Retirement savings plan (401 K)
Pay: $17.51/ per hour
We are an equal opportunity employer and welcome diversity to our teams.

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