Citrix Engineer Jobs in Raleigh, NC (NOW HIRING)

General Description of the Job Class

The Application Analystcouplesknowledge of businesspractices/operationswithknowledge ofinformation systems to implement, maintain and support DukeHealthClinicaland Businessapplications.

Duties and Responsibilities of this Level

Level 1:

• Interprets andanalyzes systems, data, and information with supervision.

• Implements applications, tools, processes and structures that assistend userswith the management of data intheir business unit.

• Provides systems support,including troubleshooting and the configuration and testing of software.

• Ensures security of technology solutions with supervision.

• Participates in planning and providing customer training sessions on system use or revisions.

• Assists in making oral and written presentations to project teams and management.

• Completes moderately complex tasks and portions of larger information system projects with direction.

• Identifies internal resources to build project team performance.

• Author and updates system, operational and department documentation.

• Recommends areas for process improvement.

• Provide application system support for team - rotating 24x7 support

• Facilitate issue resolution with internal teams: Service Desk, Networking, Device Support, Citrix, OS, Server, VM/Docker Containers, Database, App development, Operations, DevOps

• Coordinate design, implementation and management of HL7 Interfaces and FHIR APIs

• Produce Data / System Flow diagrams to represent new system designs

• Coordinate continuous vulnerability management / patching for eachappsservers

• Manage logs: application, OS, and system

• Ensure application / data backup and disaster recovery processes are in place and tested

• Detailed analysis and documentation of customer workflows

• Collaborate with Administrative,Business,Clinical and Research customers to understand and meet needs

• Coordinate Application Testing

• Follow established Change Management processes

• Provide feedback on departmental processes and procedures / suggest improvements

• Plan and coordinate system and application upgrades

• Develop relationships with vendors to ensure customer needs are met in a timely manner

• Ensure systems conform to Duke Information Security Office policies and procedures

• Perform other related duties incidental to the work described herein.

Level 2 (In addition to the duties described for the Level 1, the Level 2 will):

• Applies best practices to the management of theinformation system life cycle.

• Analyzes,modifies,designs and researches information systems and processes.

• Analyzes customer requirements; researches, designs, acquires and implements innovative systems.

• Assists in the evaluation and revision of existing information systems.

• Provides analysis andadvanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.

• Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.

• Makes oral and written presentations to project teams, management, and other departments.

• Coordinates and operationalizes simple to complex projects with direction.

• Initiates, writes and evaluates system, operational and department documentation.

• Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.

• Ownership for application support on Application Center of Excellence (AppCoE) initiativesto include strategic investigations on how our applications can be supported more optimally in the future to include cloud.

Level 3(In addition to the duties described for the Level 2, the Level 3 will):

• May function as a subject matter expert, with proficiency in defined area(s) of the profession.

• May function as a generalist, with a broad knowledge of all aspects of the profession.

• May function as a teamor technicalleader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.

• May conduct continuing education sessions and new employee training.

• Leads discovery sessions that document requirements and workflows andproposes build to address customer needs.

• Optimizes departmental and interdisciplinary resources to maximize team.

• Has a leadership role in the evaluation and revision of existing information systems.

• Coordinates and operationalizes complex projects.

Required Qualifications at this Level

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.