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Citizens Bank Jobs in Rochester, NY (NOW HIRING)

Citizens Bank

Citizens Branch Manager

Rochester, NY · On-site

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Teller

Rochester, NY · On-site

$20.67 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

Citizens Bank

Citizens Teller Part Time

Rochester, NY · On-site

$21 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

Citizens

Citizens Branch Manager

Rochester, NY · On-site

Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ... Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of ...

Citizens

Citizens Branch Manager

Rochester, NY · On-site

Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ... Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of ...

Citizens

Citizens Branch Manager

Rochester, NY · On-site

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens

Citizens Branch Manager

Rochester, NY · On-site

Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ... Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of ...

Citizens Bank

Custodian Tech

Rochester, NY · On-site

$22 - $24/hr

Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit About ...

Citizens Careers

Citizens Branch Manager

Rochester, NY · On-site

Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ... Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of ...

New

Citizens Careers

Citizens Branch Manager

Rochester, NY · On-site

Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ... Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of ...

New

Citizens

Citizens Teller

Rochester, NY

$20.67 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

Citizens

Citizens Teller

Rochester, NY · On-site

$20.67 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

Citizens

Citizens Teller

Rochester, NY · On-site

$20.67 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

Citizens

Citizens Teller

Rochester, NY · On-site

$20.67 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

Citizens

Citizens Teller Part Time

Rochester, NY · On-site

$21 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

Citizens

Citizens Teller Part Time

Rochester, NY · On-site

$21 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

Citizens

Citizens Teller Part Time

Rochester, NY · On-site

$21 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

Citizens Careers

Citizens Teller

Rochester, NY · On-site

$20.67 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

New

Citizens Careers

Citizens Teller

Rochester, NY · On-site

$20.67 - $25.48/hr

... Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and ...

New

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All JobsCitizens Bank JobsCitizens Bank Jobs in Rochester, NY

Citizens Bank information

See Rochester, NY salary details

$12

$19

$25

How much do citizens bank jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for citizens bank in Rochester, NY is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.35 per hour, depending on experience, location, and employer.

What is a Citizens Bank employee?

A Citizens Bank employee is a professional who works for Citizens Bank, a major regional bank offering a wide range of financial products and services. Employees may work in various roles such as customer service, banking operations, lending, financial advising, or management. Their responsibilities typically include assisting customers, managing accounts, processing transactions, and providing financial guidance. Citizens Bank values customer service, ethical practices, and financial expertise. Employees receive training to ensure they can meet the needs of both individuals and businesses.

What are the key skills and qualifications needed to thrive as a Citizens Bank employee, and why are they important?

To thrive at Citizens Bank, you generally need a background in finance or business, relevant banking experience, and a strong understanding of financial products and services. Familiarity with banking software systems, customer relationship management (CRM) tools, and compliance certifications such as FINRA licenses may be required for certain roles. Excellent interpersonal skills, attention to detail, and problem-solving abilities help employees build trust with clients and work effectively in team environments. These skills are crucial for ensuring regulatory compliance, delivering exceptional customer service, and contributing to the bank's overall success.

What are some common challenges faced by employees working at Citizens Bank, and how does the company support staff in overcoming them?

Employees at Citizens Bank often navigate challenges such as adapting to regulatory changes, meeting customer expectations in a fast-paced environment, and staying up-to-date with evolving banking technologies. The company supports staff by providing ongoing training programs, access to digital tools, and fostering a collaborative team culture. Additionally, Citizens Bank encourages open communication between managers and team members, ensuring that employees have the guidance and resources needed to succeed in their roles.

What is the difference between Citizens Bank vs Loan Officer?

AspectCitizens BankLoan Officer
Primary RoleFinancial institution providing banking servicesProfessionals who evaluate and approve loan applications
Work EnvironmentBank branches, corporate officesBank branches, client meetings, remote work
Required CredentialsVaries; often a degree in finance or related fieldOften requires a finance, business degree, or relevant experience
Industry UsageUsed by banking institutions like Citizens BankCommonly used by banking and mortgage companies

Citizens Bank is a financial institution offering a range of banking services, while a Loan Officer is a professional role within banks like Citizens Bank, responsible for evaluating and processing loan applications. The two are related but serve different functions within the banking industry.

What are popular job titles related to Citizens Bank jobs in Rochester, NY?

For Citizens Bank jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Citizens Bank jobs in Rochester, NY look for?

The top searched job categories for Citizens Bank jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Citizens Bank jobs?

Cities near Rochester, NY with the most Citizens Bank job openings:

Citizens Bank jobs near you
Infographic showing various Citizens Bank job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $40,754 per year, or $19.6 per hour.

Citizens Branch Manager

Citizens Bank

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description


At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.
In this role, you'll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you'll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.
A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you'll implement coaching plans that inspire your team to achieve personal and branch-wide goals.
To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.
As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Qualifications, Education, Certifications and/or Other Professional Credentials
  • Required Qualifications
    • High School diploma or equivalent required
    • Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
    • 4 years sales management experience in Retail or Branch Banking environment
    • Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
    • Drive an exceptional customer experience validated through customer satisfaction surveys
    • Maintain strong partnerships with community & civic organizations
    • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
  • Preferred Qualifications
    • Associate's or Bachelor's degree preferred
    • Retail banking
    • Talent sourcing & assessment

Hours and Work Schedule
  • Hours per Week: 40
  • Work Schedule: Varies with branch needs and may include weekends and evenings.
    Pay Transparency: The salary range for this position is $81,000-$111,00 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits(opens in new window).

About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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