Systems Engineer III
Houston, TX · On-site +1
Systems Engineer III (This is a remote position open to applicants residing in TX, NM, AZ, CO, or ... Cisco Meraki, Fortinet, Ubiquiti, and SonicWall. * Design, deploy, support, and troubleshoot ...
Systems Engineer III
Houston, TX · On-site +1
Systems Engineer III (This is a remote position open to applicants residing in TX, NM, AZ, CO, or ... Cisco Meraki, Fortinet, Ubiquiti, and SonicWall. * Design, deploy, support, and troubleshoot ...
Cisco Meraki Remote information
What is a Cisco Meraki Remote?
A Cisco Meraki Remote job typically refers to a position working for Cisco Meraki, a division of Cisco specializing in cloud-managed IT solutions, where the employee performs their duties remotely rather than at a physical office location. These roles can include positions in technical support, sales, software engineering, network engineering, and customer success. Employees use digital tools to collaborate with teams and support customers from anywhere with a reliable internet connection. Remote work at Cisco Meraki is designed to provide flexibility while maintaining productivity and engagement with the company’s goals.
How does a Cisco Meraki Remote typically collaborate with onsite IT teams and other remote colleagues?
In a Cisco Meraki Remote role, collaboration with onsite IT teams and other remote colleagues is often facilitated through digital communication tools such as video conferencing, instant messaging, and project management platforms. You can expect to participate in regular virtual meetings to align on network configurations, troubleshoot issues, and implement new solutions. Building strong working relationships remotely requires proactive communication, clear documentation, and flexibility to adapt to different time zones or work schedules. While you may not be physically present, your role is crucial in supporting network infrastructure, ensuring seamless connectivity, and resolving technical challenges for clients or internal stakeholders.
What are the key skills and qualifications needed to thrive as a Cisco Meraki Remote?
To excel as a Cisco Meraki Remote Network Engineer, you need a solid understanding of networking fundamentals, cloud-managed solutions, and a relevant degree or industry certifications like CCNA or Cisco Meraki certifications. Familiarity with Meraki Dashboard, cloud networking platforms, and remote troubleshooting tools is vital. Strong problem-solving abilities, communication skills, and the ability to work independently are standout soft skills in this role. These competencies are essential for ensuring reliable network operations, effective remote support, and seamless collaboration with clients and colleagues.
What is the difference between Cisco Meraki Remote vs Cisco Network Technician?
| Aspect | Cisco Meraki Remote | Cisco Network Technician |
|---|---|---|
| Certifications | CCNA, Cisco Meraki certifications | CCNA, CompTIA Network+ |
| Work Environment | Remote, cloud-based management | On-site or hybrid network support |
| Industry Usage | IT, networking, cloud services | Networking, infrastructure support |
While Cisco Meraki Remote specialists focus on managing cloud-based Meraki devices remotely, Cisco Network Technicians handle on-site network installations and troubleshooting. Both roles require networking certifications, but Cisco Meraki Remote roles emphasize cloud management skills, whereas Network Technicians focus on physical infrastructure. Understanding these differences helps job seekers identify the right career path in networking.
Does Cisco Meraki offer remote work?
Cisco Meraki offers remote work opportunities for certain roles, including positions like Cisco Meraki remote network engineers and support staff. These roles often require familiarity with cloud management tools and may involve flexible schedules, depending on the specific job and team needs.
What are the most commonly searched types of Cisco Meraki jobs in Texas?
The most popular types of Cisco Meraki jobs in Texas are:
What are popular job titles related to Cisco Meraki Remote jobs in Texas?
For Cisco Meraki Remote jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Cisco Meraki Remote jobs in Texas look for?
The top searched job categories for Cisco Meraki Remote jobs in Texas are:
What cities in Texas are hiring for Cisco Meraki Remote jobs?
Cities in Texas with the most Cisco Meraki Remote job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 25 days ago
Job description
Systems Engineer III
(This is a remote position open to applicants residing in TX, NM, AZ, CO, or KS)
As a Systems Engineer III, you will serve as a senior technical resource within our MSP, providing advanced engineering solutions, escalation support, and project leadership across diverse client environments. You'll design, deploy, and optimize cloud and hybrid solutions while acting as a trusted technical advisor to clients and internal teams. This role requires strong troubleshooting skills, excellent documentation practices, and the ability to mentor engineers while balancing multiple priorities in a fast-paced MSP setting. The ideal candidate thrives on ownership, client-facing consulting, enjoys solving complex technical challenges, and is committed to delivering consistent and timely, high-quality client experiences.
Job Description
Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains. Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery. Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments.
Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders. Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures.
Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes. Deliver end-user training and provide professional, customer-focused support both remotely. Maintain accurate time of entry, ticket documentation, and adherence to company standards. Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.
Requirements
Must be proficient at an advanced level in most of the following technologies:
Get to the EDGE-where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology.As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling, and inclusive environment where teammates can excel in their specialized roles. Our company's core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage, and ownership, guiding everything we do at IronEdge. With a great team comes outstanding achievement,s and we're proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry's leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.
Benefits
Salary Range
$86,000 to $110,000(Exempt)
(This is a remote position open to applicants residing in TX, NM, AZ, CO, or KS)
As a Systems Engineer III, you will serve as a senior technical resource within our MSP, providing advanced engineering solutions, escalation support, and project leadership across diverse client environments. You'll design, deploy, and optimize cloud and hybrid solutions while acting as a trusted technical advisor to clients and internal teams. This role requires strong troubleshooting skills, excellent documentation practices, and the ability to mentor engineers while balancing multiple priorities in a fast-paced MSP setting. The ideal candidate thrives on ownership, client-facing consulting, enjoys solving complex technical challenges, and is committed to delivering consistent and timely, high-quality client experiences.
Job Description
Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains. Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery. Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments.
Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders. Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures.
Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes. Deliver end-user training and provide professional, customer-focused support both remotely. Maintain accurate time of entry, ticket documentation, and adherence to company standards. Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.
Requirements
- 6+ years of experience in Professional Services in a Managed Service Provider (MSP) environment
- Ability to leverage Professional Services experience to collaborate with cross-functional teams and align proposed solutions with client needs and implementation of best practices.
- Ability to deliver effective client-facing presentations, solution demonstrations, and executive-level briefings that clearly communicate business value.
- Ability to develop detailed Statements of Work (SOWs), including project scope, deliverables, assumptions, timelines, and resource requirements.
- Ability to lead client-facing pre-sales discovery sessions, partnering with stakeholders to uncover business objectives, define technical requirements, and establish clear project success criteria while providing strategic consulting and trusted advisory support.
- Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking, both onsite and remotely.
- Ability to interact and must possess strong English communication skills to professionally communicate with clients and executives
- Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations both on-premises and in the cloud, adhering to budget and schedule, project-based best practices
- Managed Services Provider (MSP) experience is required.
- Experience with ConnectWise or another PSA tool is required.
- All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.
Must be proficient at an advanced level in most of the following technologies:
- Microsoft Windows Server setup/admin (including servers in Azure/cloud) (2019+), including Active Directory design (GPO, Policies, Sites, Users, Groups & Security)
- Microsoft Azure, EntraID and Office 365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop, and conversions from on-prem or other cloud providers into these systems
- Complex Network and Server (including virtualization, storage) deployment and setup best practices, including compliance-bound and security-prioritizing environments
- Complex networking configuration, network solution architecture including VPN/networking security, routing, switching, wireless, firewalls, and VPN utilizing Cisco Meraki, Fortinet, Ubiquiti, and SonicWall.
- Design, deploy, support, and troubleshoot Microsoft AVD/RD environments, Citrix plus.
Get to the EDGE-where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology.As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling, and inclusive environment where teammates can excel in their specialized roles. Our company's core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage, and ownership, guiding everything we do at IronEdge. With a great team comes outstanding achievement,s and we're proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry's leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.
Benefits
- IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
- Vision Insurance
- AD&D Insurance
- Short-Term and Long-Term Disability Insurance
- Flexible Spending Account and Health Savings Account
- Flexible Time Off plus Holidays
- Matching 401k
- At IEG, everyone deserves great experiences!
Salary Range
$86,000 to $110,000(Exempt)
About IronEdge Group
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Houston, TX, US
Year founded
2005