Cigna Customer Service Jobs in Michigan (NOW HIRING)

Cigna-Evernorth Services Inc. seeks a Software Engineering Advisor for the Morris Plains, NJ location responsible for creating detailed specifications and designs, conducting assurance reviews of peer application programming, and acting as a technical resource for team members with less experience.

Responsibilities:

• Ensure quality and timeliness of product development, technical design and solution implementation as a development team member.

• Coordinate with offshore vendors and HIH team members and partner with other stakeholders (Business, finance operations and TPOs) to gather requirements, conduct analysis, design, develop, and enhance customized applications.

• Create technical designs and solutions that deliver quality solutions for our clients and businesses.

• Build batch and on-line adjustment claim system.

• Partner with QA teams to resolve solution design deficiencies and related deliverables.

• Troubleshoot, maintain, and develop application and system solutions for business mandated products and regular operational processes.

• Perform impact analysis to resolve user queries as necessary. Modify existing applications, implementing, and providing support and training stakeholders as necessary.

• Interact with QA testers to provide necessary information to differentiate defects and set up issues in end-to-end testing.

• Perform root cause analysis to identify the cause of issues in the Test/ Quality environment during SIT and Quality test and assist in fixing the defects.

• Perform stress test analysis and report any deviation or malfunction of any product within software release to achieve the project mission in product development.

• Hybrid work schedule.

Qualifications:

• Bachelor’s degree in Computer Science, Electronics Engineering or related field and 3 years of experience.

• Must have experience with: Mainframes; COBOL; DB2;

• Teradata; CICS (Customer Information Control System);

• Pega; GitHub; Endevor; Claude.ai; and AWS Kiro.

Salary Range: $149,000-$186,100/year

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 111,700 - 186,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.