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Cigna Chat Jobs (NOW HIRING)

$90K/yr

... Cigna Group Ventures. 9amHealth is a Virtual Cardiometabolic Care company: a first of its kind ... through chat, phone, and video calls following internal protocols * Create thorough consults ...

$100K/yr

... The Cigna Group Ventures. What It Is We are looking for an RN to deliver patient centered health coaching and chronic disease management via chat, phone, and video. This role includes triaging ...

New

... The Cigna Group Ventures. What it is We are looking for an RN to deliver patient centered health coaching and chronic disease management via chat, phone, and video. This role includes triaging ...

OBGYN

Springfield, MO · On-site

$350K - $375K/yr

Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network ... Want to chat before committing to applying? Reach out directly; send an email to Beth.Miller ...

OBGYN

Springfield, MO · On-site

$350K - $375K/yr

Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network ... Want to chat before committing to applying? Reach out directly; send an email to Beth.Miller ...

General Dentist

Springfield, MO · On-site

$175K/yr

Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network ... Want to chat before applying? Reach out directly; send an email to Beth.Miller@Jordanvalley.org ...

Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network ... Want to chat before committing to applying? Reach out directly; send an email to Beth.Miller ...

OBGYN

Springfield, MO · On-site

$350K - $375K/yr

Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network ... Want to chat before committing to applying? Reach out directly; send an email to Beth.Miller ...

Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network ... Want to chat before committing to applying? Reach out directly; send an email to Katherine.

Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network ... Want to chat before committing to applying? Reach out directly; send an email to Katherine.

Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network ... Want to chat before committing to applying? Reach out directly; send an email to Beth.Miller ...

General Dentist

Springfield, MO · On-site

$175K/yr

Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network ... Want to chat before applying? Reach out directly; send an email to Beth.Miller@Jordanvalley.org ...

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Cigna Chat information

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How much do cigna chat jobs pay per hour?

As of May 28, 2026, the average hourly pay for cigna chat in the United States is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cigna Chat Customer Service Representative, and why are they important?

To thrive as a Cigna Chat Customer Service Representative, you need strong problem-solving skills, knowledge of healthcare terminology, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, secure chat platforms, and basic office systems is typically required. Excellent written communication, empathy, and the ability to multitask help representatives deliver clear, compassionate service in real time. These skills ensure efficient resolution of customer inquiries, satisfaction, and compliance with privacy standards in a fast-paced healthcare environment.

How does a Cigna Chat Representative typically collaborate with other departments to resolve customer inquiries?

As a Cigna Chat Representative, you frequently work closely with teams such as claims processing, provider services, and technical support to resolve customer issues efficiently. When a customer presents a complex inquiry, you may need to escalate the matter or coordinate with subject matter experts to ensure accurate and timely solutions. This role relies heavily on effective communication, documentation, and follow-up, making teamwork and cross-departmental collaboration essential to providing a positive customer experience.

What is Cigna Chat and how does it work?

Cigna Chat is an online customer support tool provided by Cigna, a global health services company. It allows customers to communicate in real time with Cigna representatives via a chat interface on Cigna's website or mobile app. Through Cigna Chat, users can ask questions about their health insurance plans, check claim statuses, get information about coverage, and receive assistance with other healthcare-related inquiries. This service is designed to offer quick and convenient support without the need for phone calls.

What is the difference between Cigna Chat vs Cigna Customer Service Representative?

AspectCigna ChatCigna Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformCall centers or office-based, phone and in-person interactions
Employer & Industry UsageUsed by Cigna for digital customer supportUsed by Cigna for direct customer interactions via phone and in person
Common Search & Comparison IntentUnderstanding digital support rolesUnderstanding traditional customer service roles

While both roles involve assisting Cigna customers, Cigna Chat focuses on online digital communication via chat platforms, requiring specific training in chat software. In contrast, Cigna Customer Service Representatives handle phone and in-person inquiries, often requiring more extensive customer service experience. Both roles are essential for Cigna's customer support but differ mainly in communication channels and work environment.

More about Cigna Chat jobs

Registered Dietitian (Full Time)

9amHealth

On-site, Remote

$90K/yr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.


Job description

9amHealth

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support. 9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.

9amHealth is a Virtual Cardiometabolic Care company: a first of its kind, whole body approach to preventing and treating diabetes, high blood pressure, dyslipidemia, and obesity.

We provide members with a healthcare experience that includes virtual specialty physicians, at home lab tests, continuous glucose monitors, home delivered medications, and personalized meal plans. Our goal is to help our patients live healthier every day while maintaining affordability and the highest standard of care.

9amHealth was founded in 2021 by the team behind mySugr (acquired by Roche in 2017) and has brought together a team of leaders from across cardiometabolic healthcare along with the backing of leading investors like Cigna Ventures, 7Wire Ventures, and Founders Fund.

What It Is

For you, caring for people with chronic conditions like diabetes and obesity isn't a job, it's a calling. You live and breathe it. You feel a deep desire to be a force of positive change, for the individuals you care for, but also within the field of cardiometabolic health-at large. You speak compassionately but earnestly, committing yourself fully to helping people understand their conditions, but also have faith in what's possible with the right support and resources.

You act from a place of empathy, always: taking the time to ask tailored questions, and get into the weeds with people to find the right solutions for them. In turn, the people you care for see you as a confidante. They turn to you because they know you'll listen, and because they know that when they ask for help, you'll go the extra mile to help them thrive.

What You'll Do

  • Provide comprehensive diabetes, hypertension, hyperlipidemia and weight loss care, education, and support for patients through chat, phone, and video calls following internal protocols
  • Create thorough consults aligned with internal protocols for 9amHealth physicians
  • Collaborate with Patient Care Advocates to ensure patient success

What You'll Need

  • Minimum Qualifications
    • Registered Dietitian Nutritionist plus Certified Diabetes Care and Education Specialist (CDCES) or Board Certified-Advanced Diabetes Management (BC-ADM) or eligible for certification
    • Experience in medication adjustment and using an EMR
    • Strong empathy skills and an expert in patient-centered language and care
    • A quiet, distraction free dedicated work space
  • Preferred Qualifications
    • Experience with telehealth or using technology platforms in patient care
    • Thrives in a fast-paced, innovative environment

Compensation for this role ranges from $ 75,000-$90,000 annually, commensurate with experience.

What You Can Expect At 9amHealth

At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.

Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.

We offer competitive compensation and benefits, including health, vision, and dental plans and 20 vacation days (for full time employees). Some employees work from home, and some in the office, but we appreciate team members willing to work from and travel to the office as needed.

Our Commitment To Diversity And Inclusion

Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign-born residents.